Whitmore Hall
Financial Aid

News & Updates

Have you checked your SPIRE To Do List?

Incomplete SPIRE To Do's:

  • Stop the processing of your financial aid application.
  • Stop financial aid & loans from crediting your student account.

Follow up and complete your  SPIRE To Do's today!

Alternative Loan Options

Alternative education loans are credit-based consumer loans that can be used to pay any post-secondary education-related expenses. Before considering alternative loan borrowing, you should first apply for federal, state and institutional financial aid, including federal student loans. And use alternative loans only as a last resort to pay for college costs. File a FAFSA first. Go to studentaid.gov for more information.

Counseling Appointments

We are offering financial aid counseling appointments by phone and Zoom. You can request a phone or Zoom appointment by completing an Appointment Request Form.

Cancel or Adjust Your Loans

Please complete our “Loan / Work Study Change Request” form and submit it via DocuSign.  Please be aware that you have 30 days from your loan’s original disbursement date to request a change or cancellation, and changes and cancellations requested within this window are considered to be effective as of the original disbursement date.

Document submissions and other transactions that do not require a response can be sent via email directly to our processing team at fadocs@umass.edu.  Thank you for your patience as we work through this busy time of year.

In-Person Document Drop Off and Pick Up

Documents may be picked up or dropped off at Financial Aid Services from 11a.m. to 3 p.m. on Wednesdays and Thursdays. Students and families should use this option only if their documents cannot be completed via fax or email. Visitors should enter using the doors on the west side of the Whitmore Building. Metered parking is available in Lot 71, also on the west side of the building.

Note that our “in person” hours are intended for document drop off and pick up only. Financial Aid counseling services and customer service continue to be available via phone, email, and Zoom but will not be offered face-to-face in Whitmore.

Visitors coming to the office must abide by the CDC’s COVID-19 prevention guidelines.  This includes wearing a mask at all times while on campus and maintaining a distance of at least six feet from other people. More information on the CDC’s COVID-19 prevention guidelines.

All other Financial Aid processes are functioning normally. Please continue to submit documents for processing via email to fadocs@umass.edu when possible. We appreciate your patience and apologize for any inconvenience caused by these changes. Thank you!