Employee Accommodations & Absence Support

What Is Changing

• Implementation of a comprehensive case management model that ensures consistent, equitable, and timely handling of all accommodations and absence matters.
• Fully centralized intake, documentation, and case oversight within the Employee Accommodations and Absence Support Team, creating a single point of accountability and a clear, confidential process.
• Complete centralization of leave administration and compliance management, reducing risk and eliminating inconsistent practices across departments.
• Defined service standards and streamlined workflows to improve response times, transparency, and employee confidence in the process.

Key Topics

• Why case management matters: Ensures fairness, confidentiality, legal compliance, and consistent decision-making while reducing organizational risk.
• How cases are initiated and managed: Employees connect directly with the centralized team—or are referred through HRBPs or department leadership—followed by structured review, coordinated communication, and end-to-end case oversight.
• Benefits to employees and managers: Clear guidance, reduced administrative burden on departments, faster resolution, and expert support during complex or sensitive situations.
• HR’s role vs. departmental responsibilities: The centralized team owns leave administration, accommodations, and compliance. Departments are responsible only for operational planning and supporting employees in connecting with the team or HRBPs—ensuring clarity, consistency, and shared understanding without decentralized leave management.