A Safe Resource to Raise and Resolve Conflicts and Concerns

The Ombuds Office is a unique place where all UMass Amherst students, faculty, and staff can talk confidentially and "off the record" about any campus concern, issue, or conflict. The Ombuds team works with visitors in a variety of ways to help them understand their options and resolve their concerns. The Office works to foster a culture in which differences can be resolved through respectful communication and fair process.

Our Ombuds services are provided in partnership with MWI, a nationally recognized dispute resolution provider. The office is staffed by a team of independent and impartial professionals who are available to listen and help you find solutions to a variety of challenges.

The Ombuds team shares anonymized trends and concerns (without attribution) directly with the Chancellor's Office in an effort to help leadership solve problems facing the UMass Amherst community. 

Our office operates pursuant to its Charter Agreement with the University and the International Ombuds Association Standards of Practice and Code of Ethics. Ombuds services are confidential, impartial, informal, and independent.

For more information and to schedule an appointment, please visit https://www.mwi.org/uma-ombuds. If you need assistance securing an appointment or have questions about the resource, please contact a member of the ombuds team or reach out to the office at (413) 545-0867 or ombuds@umass.edu.