A Safe Resource to Raise and Resolve Conflicts and Concerns
The Ombuds Office is a unique place where all UMass Amherst students, faculty, and staff can talk confidentially and "off the record" about any campus concern, issue, or conflict.
Colette Carmouche serves as the University Ombudsperson with support from the ombuds team at MWI, who has provided outsourced ombuds services for UMass Amherst since January 2024.
The Ombudsperson works with visitors in a variety of ways to help them understand their options and manage their concerns. The Office works to foster a culture in which differences can be resolved through respectful communication and fair process.
The Ombudsperson shares anonymized trends and concerns (without attribution) directly with the Chancellor's Office to help leadership solve problems facing the UMass Amherst community.
Our office operates pursuant to its Charter Agreement with the University and the International Ombuds Association Standards of Practice and Code of Ethics. Ombuds services are confidential, impartial, informal, and independent.
For more information and to schedule an appointment, please reach out to the office at (413) 545-0867 or ombuds@umass.edu.