The Ombuds Office is a unique place where all UMass Amherst students, faculty, and staff can talk confidentially and "off the record" about any campus concern, issue, or conflict. The Ombuds staff work with visitors in a variety of ways to help them understand their options and resolve their concerns. The Office works to foster a culture in which differences can be resolved through respectful communication and fair process.

Our office operates pursuant to its Charter Agreement with the University and the International Ombuds Association Standards of Practice and Code of Ethics. Ombuds services are confidential, impartial, informal, and independent.