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Financial Aid

Connect with Us

Hours of Operation

You can contact us by phone at: 413-545-0801
Monday through Friday
9 a.m. to Noon & 1 p.m. to 4 p.m.

Email at: finaid@finaid.umass.edu

Fax documents any time to:
Fax: 413-545-1700

Counseling Appointments

We are offering financial aid counseling appointments by phone and Zoom.

 

In-Person Document Drop Off and Pick Up

Financial Aid Services is located in Room 243 Whitmore Administration Building.

Documents may be picked up or dropped off at Financial Aid Services from 11a.m. to 3 p.m. on Wednesdays and Thursdays. Students and families should use this option only if their documents cannot be completed via fax or email. Visitors should enter using the doors on the west side of the Whitmore Building. Metered parking is available in Lot 71, also on the west side of the building.

Note that our “in-person” hours are intended for document drop off and pick up only. Financial Aid counseling services and customer service continue to be available via phone, email, and Zoom but will not be offered face-to-face in Whitmore.

Visitors coming to the office must abide by the CDC’s COVID-19 prevention guidelines.  This includes wearing a mask at all times while on campus and maintaining a distance of at least six feet from other people. More information on the CDC’s COVID-19 prevention guidelines.

All other Financial Aid processes are functioning normally. Please continue to submit documents for processing via email to fadocs@umass.edu when possible. We appreciate your patience and apologize for any inconvenience caused by these changes. Thank you!