Skip to main content
UMass Collegiate M The University of Massachusetts Amherst
  • Visit
  • Apply
  • Give
  • Search UMass.edu
Human Resources Human Resources

Main navigation

  • AskHR
  • Work at UMass Amherst
    Jobs for Faculty and StaffHow to ApplyExecutive SearchesBenefitsNew Employee Guide
    Jobs for StudentsDiversity, Equity, and InclusionJobs for Classified EmployeesYellow Sheet (On Campus Only)Campus Safety Report
  • Benefits & Pay
    BenefitsPayrollClassification and Compensation
    HR Employee Service CenterWork-Life EventsEmployment and Income Verifications
  • Training
    Workplace Learning & DevelopmentThe Partnership for Worker EducationEmployee Inclusivity TrainingsNew Employee Required Workshops
    Systems Support & TrainingPageUp and Search Process GuidesHR Direct GuidesePAF GuidesDocument Library
  • Support
    WorkWell@UMassEmployee Counseling and Consultation OfficeEmployee Assistance Program (Mass4You)Workplace AccommodationsWorkplace Bullying
    HR Business PartnershipsUniversity Ombuds OfficeOffice of Equity and Inclusion
  • Labor Relations
    Union News and Updates

Breadcrumb

  1. Home
  2. Training and Support

Employee Counseling and Consultation Office (ECCO)

Free • Confidential • On-Campus

Staff and Faculty Well-Being is our Priority

  • Want a one-time consultation about a work problem?
  • Want a few meetings to talk about a family problem?
  • Have a significant Mental Health concern and don't know where to start?
  • Have a supervisee with mental health concerns?
  • Want to form a Well-Being Committee in your department? (NEW!)

Please ecco [at] umass [dot] edu (Email) us or call us at 545-0350 to make an appointment.

Other Important Contacts

  • Having a Mental Health Emergency? Please call or text the Suicide and Crisis Lifeline at 988 or go to your closest Emergency room.
  • Worried about a student? CCPH Can Help!

Our Services

We offer free and confidential short-term counseling and consultation to all Faculty and Staff at the University as well as to a few outside organizations. Please reach out to us with any questions or to make an appointment.  Examples of our services are:

  • Counseling and Personal Consultations
  • Referrals to Community Therapists
  • Supervisor Consultations

UMass also offers additional counseling, legal, financial and counseling services through Mass4You, our state employee assistance program offered through the GIC. For more information go to https://www.liveandworkwell.com and use access code: Mass4You

Contact and Location:

  • Phone: 413-545-0350
  • Email: ecco [at] umass [dot] edu (ecco[at]umass[dot]edu)
  • Location: 219 Hampshire House, next to Lot 71

Please note: We are often in meetings and are not set up well for drop-ins. Please call or email us and we will get back to you quickly!

Learn More about our Counseling Services

At the Employee Counseling and Consultation Office (ECCO), we work with people struggling with a wide variety of difficulties, including  adjustment to life or work transitions, interpersonal conflict, relationship or parenting stress as well as management of mental or physical heath issues. No problem is too big or too small. We provide a confidential space to better understand your situation, find support, and explore possible solutions to your concerns. 

The work we do at ECCO is generally short term, which includes helping you find the type of support that will be most helpful for you. If you realize, or know, that regular or long-term therapy is in your best interest, or if you are looking for specific expertise, we can help you find a therapist or treatment program that is a good fit and that takes your insurance. 

Learn More about our Supervisor Consultations

ECCO is here to support you as a supervisor.  It can be hard to know how to be helpful to a supervisee whose work life is negatively impacted by a personal or mental health crisis.  Or perhaps it has been a challenge to set boundaries, communicate expectations clearly or hold supervisees accountable. We are happy to offer consultation in the spirit of clarifying dynamics, building better communication and mutual cooperation, and identifying resources.  Consultations can be by phone or in-person.  

Supervisors at UMass may also wish to consult the Ombuds office who focus on communication and conflict resolution or Workplace Learning and Development who offer expertise in principles of good management.

Learn More about external EAP services through GIC

Mass4You is a commonwealth-sponsored Employee Assistance Program (EAP) available to all GIC eligible employees. Free services include: 

  • Three in-person or Tele-EAP (virtual) counseling visits per issue per year
  • 30-minute legal or mediation consultation by telephone or in-person
  • Guidance from a financial advisor to help with debt, foreclosure, financial planning and more
  • Get referrals for a variety of Work-Life convenience services: child care, elder care and more
  • Access to Optum’s 24/7 confidential Substance Abuse Treatment Helpline and a licensed clinician

Call: 1-844-263-1982 

Or visit the website:

https://www.liveandworkwell.com (use access code: Mass4You)

Local Navigation Links

Training and Support
Flex Work at UMass
Systems Support & Training
WorkWell@UMass
Employee Counseling and Consultation Office (ECCO)
New Employee Required Workshops
Required Trainings
Nursing Parent Facilities at UMass Amherst
HR Colleagues Network
Workplace Bullying Support
Contact us!

Site footer

Human Resources
Address

330 Whitmore Building
181 Presidents Drive
Amherst, MA 01003
United States

Information for

  • Job Seekers
  • Current Employees
  • New Employees
  • International Employees
  • Chancellor's Citation Awards
  • About HR

Employee self-service

  • PageUp
  • HR Direct
  • Employment and Income Verifications
  • Document Library
  • Human Resources Employee Service Center
  • Staff Directory

Work-life events

  • Birth, Adoption, Foster Care
  • Marriage
  • Name Change
  • Moving / Address change
  • All Work-Life Events

Popular Links

  • Holidays and Campus Closure Days
  • Pay Calendar
  • Yellow Sheet
  • Paycheck
  • Flexible Work
  • Benefits

Global footer

  • ©2025 University of Massachusetts Amherst
  • Site policies
  • Privacy
  • Non-discrimination notice
  • Accessibility
  • Terms of use