Old Chapel

Employee Counseling and Support Resources

Janet Mazziotti has retired from the University of Massachusetts Amherst after many years of dedicated service to the university community. Her former email account is no longer monitored, and messages sent to that address will not receive a response.

The University offers a variety of counseling and support resources to help employees address mental health concerns, navigate personal challenges, and access confidential assistance. Resources are available to benefited and non-benefited employees and include counseling, referrals to community-based services, and immediate support for those experiencing a crisis. Explore the options below to find the assistance that best meets your needs.

For Benefited Employees

The University's Employee Assistance Program (EAP), Mass4You, provides confidential counseling, support, and referrals for mental health services.

For All Employees, Including Non-Benefited Employees

The following community organizations offer behavioral health support, assistance, and referrals:

  • Massachusetts Behavioral Health Help Line: Call or text 833-773-2445 or visit masshelpline.com.
  • Center for Human Development: Call 844-CHD-HELP or visit chd.org.
  • ServiceNet: Call 413-584-6855 or visit servicenet.org.

Immediate and Crisis Support

Employees experiencing a mental health crisis or needing immediate support can contact the following resources:

  • Emergency assistance: Call 911 or go to the nearest emergency department if you are in immediate danger.
  • 988 Suicide & Crisis Lifeline: Call or text 988 for immediate emotional support and crisis assistance.
  • Massachusetts Behavioral Health Help Line: Call or text 833-773-2445.
  • Center for Women and Community: Call the 24-hour crisis line at 413-545-0800 for sexual assault support and advocacy.
  • Clinical & Support Options (CSO): Contact the appropriate county service program:
    • Hampshire County: 413-586-5555
    • Franklin County: 413-774-5411
    • Hampden County: 413-773-2445

General Human Resources Questions

For general Human Resources questions or assistance, contact AskHR at askhr [at] umass [dot] edu (askhr[at]umass[dot]edu).

Employees are encouraged to contact the appropriate resource above for confidential support, assistance, or referrals.