Contact UHS


For information on waiving the Student Health Benefit Plan (SHBP), please visit umass.edu/uhs/waiving-shbp
For information on enrolling in the SHBP, visit umass.edu/uhs/optional-enrollment

 

Contact Us

Due to COVID-19, walk-in care is not available; please contact us for care. In an emergency, call 9-1-1. What is an emergency?

  • Main Number:
    413-577-5000
     
  • TTY:
    413-545-5905
     
  • Same-Day and Future Appointments:
    413-577-5101
     
  • Health Concerns and Medical Questions:
    Submit the Minute Nurse Triage form during UHS business hours
     
  • After Hours Health Advice:
    413-577-5229
     
  • Health Insurance Questions:
    413-577-5192; patientservices@uhs.umass.edu

     
  • Immunization Questions:
    413-577-5275; nsip@uhs.umass.edu
     
  • COVID-19 Medical Questions:
    Submit the Minute Nurse Triage form or call 413-577-5128
     
  • UMass COVID-19 Call Center:
    413-577-2999; covidinfo@umass.edu
     
  • Feedback:
    uhsfeedback@umass.edu  |  NOTE: Please do not send protected health information via email. Protected health information includes demographic data, medical histories, test results, insurance information, and other information used to identify a patient. If you wish to discuss a health matter, please send us your phone number to receive a call back.
     
  • General Questions:
    uhs@umass.edu  |  NOTE: Please do not send protected health information via email. Protected health information includes demographic data, medical histories, test results, insurance information, and other information used to identify a patient. If you wish to discuss a health matter, please send us your phone number to receive a call back.
     
  • Mail:
    University Health Services
    University of Massachusetts Amherst
    150 Infirmary Way, Amherst, MA 01003-9288

 

Insurance & Billing

 

  • Patient Services/Student Health Benefit Plan:
    413-577-5192; Fax: 413-577-5023; patientservices@uhs.umass.edu
    Contact us to for Student Health Benefit Plan (SHBP) questions, enrollments or waivers, or to verify if UHS accepts your health insurance. NOTE: Email is not a secure method of communication for sensitive information.
     
  • Patient Accounts/Billing: 
    413-577-5256; Fax: 413-577-5023; uhs-pataccts@umass.edu
    Contact us with specific insurance/billing questions. NOTE: Email is not a secure method of communication for sensitive information.
 

Administration, Health Withdrawals & Medical Records

 

  • Office of the Director: 
    413-577-5211; Fax: 413-577-5117
     

Clinics, Specialty Care & Auxiliary Services

 

  • Allergy Services:
    413-577-5169 (Allergy Clinic is currently closed; visit umass.edu/uhs/services/allergy for updates)
     
  • Eye Care Appointments: 
    413-577-EYES
     
  • Laboratory: 
    413-577-5155
     
  • Medical Reserve Corps:
    413-577-5193; umassmrc@uhs.umass.edu
     
  • Optical Services: 
    413-577-5007
     
  • Pharmacy: 
    413-577-5030
     
  • Physical Therapy: 
    413-577-5158
     
  • Public Health: 
    413-577-5193; Fax: 413-577-5110
     
  • Radiology: 
    413-577-5157
     
  • Specialty Clinics: 
    (Acupuncture, Neurology, Obstetrics & Gynecology, Orthopedics)
    413-577-6511
     
  • Travel Clinic: 
    413-577-5151
     
  • Tobacco Treatment:
    413-577-5225
     
  • Women's Health Clinic:
    413-577-6511

 

Diversity Patient Advocates

 

UHS is committed to ensuring equity in healthcare access, relations within the healthcare system, and medical treatment offered. To address concerns related to discrimination across lines of ethnicity, race, gender, gender identity, and sexual orientation, UHS has two appointed patient advocates who work with leadership and campus resources to address patient concerns.

  • Patients with concerns about ethnic or racial discrimination, contact Pierre Rouzier, MD: 413-577-5211; rouzier@uhs.umass.edu
  • Patients with concerns based on gender, gender identity, or sexual orientation, contact Cindy Hildebrand, RN: 413-577-5040; cdugan@uhs.umass.edu