- Main Number: (413) 577-5000
- Appointment Line: (413) 577-5101
- Request an Appointment Callback Queue (available during business hours): Request a call from a receptionist
- Symptom Advice Callback Queue (available during business hours): Request a call from a nurse
- Symptom Advice Line (available 24/7): (413) 577-5229
- Mail:
University Health Services
University of Massachusetts Amherst
150 Infirmary Way, Amherst, MA 01003-9288
Patient Services/Student Health Benefit Plan (SHBP): Contact us for assistance with SHBP waivers/enrollments, or to confirm UHS accepts your health insurance.
- Office: (413) 577-5192
- Fax: 413-577-5023
- Secure Message: Log in to the patient portal. Go to Action Items > Messages (envelope icon) > Compose and select Student Health Benefit Plan (SHBP).
- Email: [email protected] (Email is not a secure method of communication for protected health information)
Patient Accounts/Billing - Contact us for specific health insurance/billing questions.
- Office: (413) 577-5256
- Fax: 413-577-5023
- Secure Message: Log in to the patient portal. Go to Action Items > Messages (envelope icon) > Compose and select Billing & Insurance Staff.
- Email: [email protected] (Email is not a secure method of communication for protected health information)
- Acupuncture: (413) 577-6511
- Allergy Injection Services: (413) 577-5169
- Center for Counseling and Psychological Health: (413) 545-2337
- Eye Care Services: (413) 577-EYES (3937)
- Optical Services: (413) 577-5007
- Laboratory: (413) 577-5155
- Pharmacy: (413) 577-5030
- Physical Therapy: (413) 577-5158
- Public Health: (413) 577-5193; Fax: 413-577-5110
- Radiology: (413) 577-5157
- Sexual & Reproductive Health Clinic: (413) 577-6511
- Travel Clinic: (413) 577-5151
Student Immunization Program (SIP)
- Office: (413) 577-5275
- Fax: 413-577-3252
- Secure Message: Log in to the patient portal. Go to Action Items > Messages (envelope icon) > Compose and select Student Immunization Program.
Medical Records & Release of Information:
- Office: (413) 577-5114
- Fax: 413-577-5440
- Secure Message: Log in to the patient portal. Go to Action Items > Messages (envelope icon) > Compose and select Medical Records.
- Feedback: Complete the UHS Feedback Form
- Communications & Patient Experience
- Office: (413) 577-5161
- Email: [email protected] (Email is not a secure method of communication for protected health information)
- Accounts Payable / Vendor Relations
- Email: [email protected]
- Medical Withdrawals (Withdrawal from the university for medical reasons)
- Office: (413) 577-5271
- Email: [email protected] (Email is not a secure method of communication for protected health information)
- Website: umass.edu/uhs/withdrawals
- Office of the Director
- Office: (413) 577-5211
- Fax: 413-577-5117