Contact UHS

 

Contact Us for Care  |  Insurance & Billing  |  Administration & Health Withdrawals

Clinics, Specialty Care & Auxiliary Services  |  Diversity Patient Advocates


For information on waiving the Student Health Benefit Plan (SHBP), please visit umass.edu/uhs/waiving-shbp
For information on enrolling in the SHBP, visit umass.edu/uhs/optional-enrollment

 

Contact Us for Care

Due to COVID-19, walk-in care is not available; please contact us for care. In an emergency, call 9-1-1.
What is an emergency?

  • Main Number:
    413-577-5000
     
  • TTY:
    413-545-5905
     
  • Same-Day and Future Appointments:
    413-577-5101
     
  • Health Concerns and Medical Questions:
    Submit the Minute Nurse Triage form during UHS business hours
     
  • After Hours Health Advice:
    413-577-5229
     
  • Health Insurance Questions:
    413-577-5192; patientservices@uhs.umass.edu

     
  • COVID-19 Hotline:
    Submit the Minute Nurse Triage form or call 413-577-5128
     
  • Feedback:
    uhsfeedback@umass.edu
     
  • Mail:
    University Health Services
    University of Massachusetts Amherst
    150 Infirmary Way, Amherst, MA 01003-9288

 

Insurance & Billing

 

  • Patient Services/Student Health Benefit Plan:
    413-577-5192; Fax: 413-577-5023; patientservices@uhs.umass.edu
    Contact us to for Student Health Benefit Plan (SHBP) questions, enrollments or waivers, or to verify if UHS accepts your health insurance. NOTE: Email is not a secure method of communication for sensitive information.
     
  • Patient Accounts/Billing: 
    413-577-5256; Fax: 413-577-5023; uhs-pataccts@umass.edu
    Contact us with specific insurance/billing questions. NOTE: Email is not a secure method of communication for sensitive information.
 

Administration, Health Withdrawals & Medical Records

 

  • Health Withdrawals (Withdrawal from the university for medical reasons):
    413-577-5271; bmathieu@umass.edu
    For more information visit https://www.umass.edu/uhs/accesstocare/withdrawals
     
  • Office of the Director: 
    413-577-5211; Fax: 413-577-5117
     
  • Medical Records and Release of Information: 
    413-577-5114; Fax: 413-577-5440
     
  • New Student Immunization Program:
    413-577-5275; Fax: 413-577-3252; nsip@uhs.umass.edu
 

Clinics, Specialty Care & Auxiliary Services

 

  • Allergy Clinic:
    413-577-5169 (Please note, allergy clinic is closed for the 2020-2021 academic year)
     
  • Eye Care Appointments: 
    413-577-EYES
     
  • Laboratory: 
    413-577-5155
     
  • Medical Reserve Corps:
    413-577-5193; umassmrc@uhs.umass.edu
     
  • Optical Services: 
    413-577-5007
     
  • Pharmacy: 
    413-577-5030
     
  • Physical Therapy: 
    413-577-5158
     
  • Public Health: 
    413-577-5193; Fax: 413-577-5110
     
  • Radiology: 
    413-577-5157
     
  • Specialty Clinics: 
    (Acupuncture, Neurology, Obstetrics & Gynecology, Orthopedics)
    413-577-6511
     
  • Travel Clinic: 
    413-577-5151
     
  • Tobacco Treatment:
    413-577-5225
     
  • Women's Health Clinic:
    413-577-6511

 

Diversity Patient Advocates

 

UHS is committed to ensuring equity in healthcare access, relations within the healthcare system, and medical treatment offered. To address concerns related to discrimination across lines of ethnicity, race, gender, gender identity, and sexual orientation, UHS has two appointed patient advocates who work with leadership and campus resources to address patient concerns.

  • Patients with concerns about ethnic or racial discrimination, contact Pierre Rouzier, MD: 413-577-5211; rouzier@uhs.umass.edu
  • Patients with concerns based on gender, gender identity, or sexual orientation, contact Cindy Hildebrand, RN: 413-577-5040; cdugan@uhs.umass.edu