Symptom Advice

  • To speak with a nurse about your symptom(s) and learn if you should come to UHS for care or take other action, you can join the Symptom Advice Callback Queue or call our Symptom Advice Line.
  • If you cannot wait for care, come to UHS Urgent Treatment Clinic during business hours, or call 911 for ambulance transportation to the hospital.

Join the Callback Queue

Nursing team at UHS

Symptom Advice Callback Queue (Available during UHS business hours)

UMass community members can request a call from a UHS nurse to discuss a symptom by joining the Symptom Advice Callback Queue.

How it Works:

  1. Go to the UHS QLess Kiosk.
  2. Enter your cell phone number and select Symptom Advice.
  3. Enter a brief description of your symptom(s).
  4. You’ll receive a text message with your estimated wait time, and another message when you reach the front of the line and a nurse is about to call you.
  5. Be prepared to answer the nurse’s phone call. If it’s not a good time for you to take a call, you can send a text to ask for more time or leave the queue and rejoin at another time.

Symptom Advice Line (Available 24/7)

UMass community members can call our Symptom Advice Line, (413) 577-5229. This service is available 24 hours a day, 7 days a week.

  • During business hours, leave a message describing your symptom(s), and a UHS nurse will return your call.
  • If you call this number after hours, you will be connected to our clinical answering service.