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Instructions for...

Before Your First Visit

  1. Login to the UMass Patient Portal and go to the Action Items section.
  2. Click Forms (envelope icon) to complete required forms.
  3. Click Insurance (umbrella icon) to enter your insurance information and upload a copy of the front and back of your insurance card.

Is your personal information correct?

UMass students, faculty & staff: Your medical record pulls your personal information (i.e., preferred name, mailing address, phone number) from SPIRE. Follow the instructions below to make changes. Any updates you make in SPIRE may take up to 24 hours to appear in your medical record.

  1. Login to spire.umass.edu
  2. Click the Profile tile, then expand the My Personal Information menu.
    • To update your address, click “Addresses.” The address listed in your medical record is the one listed under “Mailing Address” in SPIRE.
    • To update your phone number, click “Email & Phone.” The number designated as “Preferred” is the one that will appear in your medical record.
    • To update your name, click "Names." On this page, you can add or edit your Preferred/Chosen Name, which will appear in your medical record in parentheses next to your legal name.

Non-UMass-affiliated patients who do not have SPIRE accounts: Contact UHS Patient Services at (413) 577-5192 to correct your information.

We Care About Your Experience

After UHS appointments, you will receive a link to complete our Patient Experience Survey. We hope you will complete this quick survey to let us know what we're doing well, and where we can improve.

You can also share your feedback with us via email to uhsfeedback@umass.edu. UHS does not send emails regarding protected health information; include your phone number to receive a response.