Residential Service Desks

Our Mission

To enhance the living experience of our residents by delivering excellent customer service when providing the services they need. We plan to achieve this by creating a welcoming environment, treating all residents with dignity, respect and courtesy, actively listening and effectively responding to resident needs in a timely manner, and always respecting resident privacy, confidentiality, and safety.
 

Who We Are

Each RSD is staffed by a team of full-time and student staff dedicated to giving you the best possible experience in the Residence Halls! Residential Service Desk Coordinators, Residential Service Desk Coordinators, and Customer Service Associates will be available to answer your questions and provide hall related services. The RSD’s goal is to provide consistent and outstanding customer service to the student community. The Service Desks provide student assistance in areas ranging from lock-out assistance, card access assistance, distributing mail and packages; as well as providing information about the campus community to students and their families. There are eight RSD’s on the UMass Amherst Campus – Locate yours and come see us today!
 

What We Can Help You With

• Sign Out a Back-up Key
• Pick up a Package
• Ask a Question about Living in the Residence Halls
• Sign Out a Moving Bin or Snow Shovel
• Check the Lost-and-Found for a Misplaced Item
• Open your Mailbox or get your Combination
• Recycling your e-waste!

Check out more information about your Residential Service Desk on our Facebook page. You can view information specific to your RSD, join discussion groups, stay up-to-date on available equipment, and see video tutorials about how to open your mail box or submit a service request!

Residential Service Desks

Room Key Issues, Temporary Access Card Issues, Student Mail and Packages, Emergency Maintenance Concerns
Residential Service Desk Hours: 

• Monday–Friday: 9:00 a.m. – 11:00 p.m.
• Weekends & Holidays: 12:00 – 11:00 p.m.

Questions? Call us Monday–Friday from 8:30 a.m. – 4:30 p.m. at (413) 577-7777 

Contact Us Now

RSDs by Hall

• Brett Service Desk Room 113
  • (413) 545-7597
  • Contact Us Now
  • Serving Baker, Brett, Brooks, Butterfield, Chadbourne, Gorman, Greenough, Van Meter, Wheeler
     
• Cashin Service Desk Room 108
  • (413) 545-7594
  • Contact Us Now
  • Serving Cashin, Brown, McNamara
     
• CHCRC Service Desk Room 115 Commonwealth Honors Bldg.
  • (413) 545-7599
  • Contact Us Now
  • Serving Birch, Elm, Linden, Maple, Oak, Sycamore
     
• Crabtree Service Desk Room 112
  • (413) 545-7595
  • Contact Us Now
  • Serving Crabtree, Dwight, Hamlin, Knowlton, Leach, Mary Lyon, Thatcher, Lewis, Johnson, North Apartments
     
• Dickinson Service Desk Room 114
  • (413) 545-7598
  • Contact Us Now
  • Serving Grayson, Field, Webster, Dickinson
     
• John Adams Service Desk Room 102
  • (413) 545-7593
  • Contact Us Now
  • Serving John Adams, Moore, Pierpont, Cance, Washington
     
• Prince Service Desk Room 105
  • (413) 545-7591
  • Contact Us Now
  • Serving Crampton, John Quincy Adams, MacKimmie, Patterson, Prince
     
• Thoreau Service Desk Room 110
  • (413) 545-7592
  • Contact Us Now
  • Serving Emerson, James, Kennedy, Melville, Thoreau, Coolidge

RSD Open Hours

Residential Service Desks are open during the Academic Year:

• Monday–Friday: 9:00 a.m. – 11:00 p.m.
• Weekends & Holidays: 12:00 – 11:00 p.m.

Winter Break Residential Service Desk Hours (Brett, Cashin, Crabtree, Dickinson, Prince and Thoreau Only)

• Monday–Friday: 9:00 a.m. – 12:00 p.m., 12:30 – 4:30 p.m.
• Saturday–Sunday: 12:00 – 6:00 p.m.
  All RSDs will be closed from December 25 – January 1

Forms & Resources

• Damage Billing Appeal Form
• Room Condition Form Terms & Conditions

Key Services and Information

At check-in, each resident will sign a key agreement with their RSD in exchange for their room key. That key is then the resident’s responsibility and they will be charged to replace it if it is lost or stolen.

Residential Life Staff encourages students to keep their key in a secure place and recommend that they never attach their key to their UCard because of the security threat that losing a room key and a UCard together poses to residents.
 

Back-Up Keys

Back-up keys will ONLY be issued free of charge during RSD hours when the student comes to the desk to sign the key out. Please see Key Procedures below for details.
 

Locked Out?

Lock-out Assistance is a fee-based service that allows residents that have locked themselves out of their room, to call their RSD or the RA on duty and request that a Residential Life staff member unlock their door for them. This service will incur a $50 fee to the users bursar bill. 

PLEASE NOTE: At no time are lockout assistance services free of charge and if the resident is unable to provide their room key upon entry into their room, a standard recore will be ordered at a fee of $100.00 to the resident. Please see Key Procedures below for details.

Key Procedures

Back-Up Key Protocol

The following back-up key procedure has been adopted campus-wide for each time a resident wants to check out their back-up key.

• The RSD staff member will determine the resident's need for a back-up key. A back-up key can be issued in only two instances:
  • A resident loses their key.
  • A resident is locked out of their room.

In order to be issued a back-up key, the student will need to confirm their housing assignment and provide their Campus ID for verification, or must be able to provide the staff member with their ID number and either their birth date, or their permanent address as listed in SPIRE.

NOTE: Students may borrow/sign-out a back up key (up to 24-hours each time) multiple times a semester. Students must provide their originally issued key when returning the back up key; if they are unable Residential Life must order a recore at a charge of $100.00. UNDER NO CONDITIONS EVER SHALL ANY ROOM KEY BE ISSUED TO ANY INDIVIDUAL OTHER THAN THE RESIDENT OF THAT ROOM.
 

Recore Protocol

A room will be recored if:

• the backup key is not returned to the RSD within 24 hours of signing it out
• a resident is unable to provide proof of the original key when returning the back up key
• a key is reported as lost or stolen​
• a resident is unable to provide proof of the original key at the time of lockout assistance service

The charge for a regular recore (done within two working days) is $100.00. In instances when a person or property are in danger because a key has been lost or stolen, an expedited recore (done within the same day) will be requested. The charge for an expedited recore is $250.00.

When a recore is ordered, each roommate must receive a new key. ONLY THE RESIDENT WHO LOST THEIR KEY WILL BE CHARGED.
 

Expedited Recores

In special situations (e.g., in the case of personal safety), an expedited re-core will be ordered. This recore will be performed within three hours of the request and a charge of $250.00 will be placed on the student's bursar bill.

UCard Access Issues

The Residential Service Desks are responsible for helping residents with Card Access issues. If your UCard is not working at the main door to your building or at your RSD location during business hours, please contact your RSD so that they can help get it fixed.
 

Lost or Stolen UCard

If you have lost your UCard, or suspect that it has been stolen, immediately contact the UCard office to shut off your access and come to the RSD to get a Temporary Access card until your card can be replaced.

NOTE: All residents and staff share the responsibility for the security of residence halls by not propping doors and by closing doors that are found propped open. Alarmed doors should be used only when the fire alarm is sounding, and appropriate housing staff should be notified of any broken door hardware or card access hardware.
 

UCard Access Provided

The following access is provided to all residents:
Residence Hall - 24 hour, 7 day access
 

RAP Class Access

Students who are registered for classes that meet in residence hall classrooms are provided access to the residence hall until at least 15 minutes after the class begins.

All packages addressed to your residence hall are delivered to your Residential Service Desk (RSD). Below are some helpful tips when ordering packages to be sent to your residential address.

Package Delivery

All packages addressed to your residence hall and under the weight limit of 40 lbs. will be delivered to your Residential Service Desk (RSD). The RSD will email your UMass email account to notify you that you have a package to pick up at the desk. Unclaimed packages will be returned to sender 7 days after receipt if not picked up.

How to Address Your Mail

Your Name
Name of Your Residence Hall, UMass
Residence Hall Street Address, Room #
Amherst, MA 01003- (4-digit extended ZIP)

For the correct street address and zip code of your residence hall, go to Residence Directory.

Package Delivery for Fall 2024

During the first four weeks of the Fall Semester, the Residential Service Desks distribute approximately 60,000 packages to on campus residents. At our busiest location we will staff up to nine people to get packages out to students. Despite our best efforts students students can still experience extreme delays in receiving items essential to academic success, like textbooks and iClickers.

In light of this, we offer the following mail and package guidelines:

• Students should plan to arrive on campus with everything they need in order to begin classes successfully.
• Textbooks ordered after the semester starts can be shipped to an E-campus pick up point on campus rather than to the RSD.
• A 60 day supply of all medication should be brought from home. Refills can be ordered through the University Health Services Pharmacy. 
• Staff will not be able to accept furniture, large rugs, or other large non-essential items at the RSDs.
• Staff cannot accept any item weighing over 40 lbs.

Your Residential Service Desk is not able to accept any package that requires an ADULT SIGNATURE (Age 21+) upon attempted delivery. Some items that would require an ADULT SIGNATURE CONFIRMATION are alcohol, cigarettes, firearms/ammunition and items of high value. It is important to note that some computer vendors will require an ADULT SIGNATURE when shipping computers due to their high value. Before ordering a computer, please contact your Residential Service Desk and speak with the Service Desk Coordinator about this exception.

Students may wish to consider the suggestions below as alternatives to frequent deliveries to the RSD:

• Consider having items delivered to an alternate address (their permanent address, an off campus address, or even an Amherst Post Office Box) where they can pick them up at their convenience.
• Utilize services which deliver directly to the student, such as local food delivery or services where items from local retailers are delivered directly to the student, like InstaCart.
• Take advantage of the fare-free bus routes provided by UMass Transit to visit local brick and mortar stores.
   

Authorized Vendors and Delivery Partners

• Residential Service Desks accept packages shipped through the US Postal Service, UPS, FedEx Ground, FedEx Express, and DHL. We also accept deliveries from Edible Arrangements and Atkins Farm, a local business offering flower delivery.

• We are unable to accept packages shipped via unauthorized vendors, as well as deliveries from vendors whose goods go directly to the student such as DoorDash, Instacart, Peapod, and local restaurants offering delivery.

Getting Your Mail

US Mail

Mail is delivered and picked up at every residence hall, except on legal holidays, extended vacation periods and Summer Break. At the beginning of the semester, you will be assigned a mailbox. Most residence halls also have a mail slot for outgoing U.S. Mail. If you need to mail something, you can purchase stamps at the University Store which is located in the Campus Center, or at UMass Mail Services at 120 Tillson Farm Rd.
 

Campus Mail

Campus mail is a free service that delivers letters from one on-campus room or office to another. To send campus mail, address the envelope as follows and drop it in any mailbox marked "Campus Mail".

Recipient's Name
Department Name
Department Box Number
Building Name
CAMPUS MAIL
 

Your Campus Mailing Address

In order to receive mail at your residence hall, it should be addressed using the following form:

Your First and Last Name
Name of Your Residence Hall, UMass
Residence Hall Street Address, Room #
Amherst, MA 01003 - (4-digit extended ZIP)

Each residence hall has a different 4-digit extended zip code. For the correct street address and zip code of your residence hall, go to Residence Directory.
 

How to Open Your Mailbox

Single Dial Mailboxes
(3 number combination)
pdf instructions
video instructions

Two Dial Mailboxes 
(2 letter-number sets combination)
pdf instructions
video instructions

Four Dial Combination Mailboxes
(4 number combination)
video tutorial
 

eCampus @ UMass Textbook Delivery

When purchasing course materials for the upcoming semester with eCampus @ UMass you will have the option to ship to pickup center at the Campus Center. Simply, select the checkbox marked “Ship to campus pickup center” on the shipping address screen. The address will automatically populate. All you have to do is fill in your first and last name and phone number. Shipping to the campus pickup center also allows you to opt-in to receive text message updates about your order. If you do not wish to ship to pickup center, you may enter any desired address.

Not Getting Your Mail?

If you are having problems with your mail please contact your RSD. Misaddressed mail is forwarded by University Mail Services, 120 Tillson Farm Rd, to a resident's most current address as it appears in SPIRE. If Mail Services is holding any mail for you, you will be notified by email to come in person with your student ID between the hours of 9:00 a.m. - 4:00 p.m. Monday through Friday.

If you accidentally sent something to an old campus address, mail and packages sent via USPS will be forwarded to your current campus address if you are currently living on campus. If you are not living on campus, USPS mail and packages will be forwarded to your permanent address as it is listed in SPIRE. Mail and Packages sent via any other delivery vendor will be returned to sender by the vendor. You should contact either the delivery vendor UPS, FedEx, DHL, etc.) to discuss rerouting options or contact the seller (Target, Amazon, etc.) to reroute your order.

Mail Delivery during Summer and Winter session

Standard (Bulk) mail and Periodicals (magazines, newspapers) will not be forwarded. You are required to change your address directly with the Circulation Department for each publication.

Bank Statements are returned to the Bank. Mail Services recommends that you contact your Financial Institution and update your mailing address.

Credit Card 'offers' are returned to sender.

Campus Mail is returned to the originating Department. Other 1st Class Mail is forwarded to the permanent address students have provided on SPIRE. Please be patient. Mail Services hand-addresses thousands of pieces of mail.

When to Pick Up You Package

Wait until you receive an email from your RSD letting you know you have a package before going to pick it up. Notifications are sent out multiple times a day to ensure we are able to get you your package as soon as possible. Notifications from third parties that a package has arrived does not mean it is at your RSD ready to be picked up. During the first few weeks of each semester it can take up to 72 hours from the time you received the third party email for your package to be available for pickup at the RSD. If a package is unclaimed for seven days it will be returned to sender.

Textbooks

Books by eCampus is UMass Amherst's online bookstore for textbooks and other course materials. For more on the university’s Books by eCampus agreement, see Inside UMass.

Books by eCampus Textbook Delivery

Order textbooks and other course materials with eCampus@UMass via SPIRE. Have these delivered to your home address prior to the start of the semester to avoid the risk of delays at the RSD.

When shopping for textbooks and other course materials with Books by eCampus via SPIRE, you have the option to choose your shipping address. You may have your order shipped to any desired address or select from two on-campus pickup locations at your residence hall or Campus Center. When one of the on-campus pickup locations is chosen, you will receive an automated notification when your order has arrived. If you choose to ship to your residence hall, you must include your name and room number. Learn more about How to Order Your Course Materials from Books by eCampus.

iClickers

Often required for attendance purposes, iClickers are usually needed for the first class. Have these delivered to your home address prior to the start of the semester to avoid the risk of it arriving late.

Medications

Whenever possible avoid sending medication to your on-campus address. Utilize a local pharmacy such as University Health Services to avoid waiting for shipping. If you must have medication delivered to your on campus address, we recommend ordering for multiple months and ordering your refill well before you run out.

Online Shopping

Avoid having packages from online shopping delivered during the first few weeks of the semester to limit delays for time sensitive packages.

Updating Your Address

Be sure to update your mailing address during break periods if you don't live in a break housing hall. Mail delivered when halls are closed are typically returned to sender.

MicroFridge©

MicroFridge© units are perfect for any dorm room, or suite, and are equipped with a microwave, freezer (0.74 cu. ft.), and refrigerator (2.13 cu. ft.) all in one attached unit. 

Specially designed for residence hall rooms, these units offer plenty of space for both roommates. Roommates often chose to share a MicroFridge© to avoid having two units in the space and to save on cost. 

Order by August 1 and your MicroFridge© will be delivered to your room before Move-In! You avoid the hassle of transporting your unit, and it will also be picked up at the end of the year once you move out.

All MicroFridge© units must be purchased through the Campus Specialties website or by phone at 1-800-525-7307.

Lofting & Bunking Your Bed

Lofting or bunking your bed is a great way to maximize space in your room. Availability of lofting kits is limited and is first come, first served. Please review the appropriate Lofting & Bunking Instructions before attempting to loft or bunk your bed. Bed rails are also available upon request if you would like one for your bunked or lofted bed. Requests for a bed railing should be made using the Routine Maintenance Request. The bed railing will be delivered to your room and must be returned at check out by requesting a pick up through a follow-up Service request. Students will be billed if a bed rail is not returned at check out.

The University is not responsible for any damage to personal property, injury, or loss resulting from the improper lofting, assembly, or use of bed frames in University housing. Students are solely responsible for ensuring that any bed lofting is done in accordance with University guidelines and safety standards. The University strongly advises that students follow all instructions provided for lofting beds and use caution to prevent damage to property or risk of injury. Any damage to University property or personal belongings resulting from improperly lofted beds will be the responsibility of the student. This includes damage done by sprinkler heads damaged due to lofting a bed.

Lofting kit locations by residential area are listed below. 

• Central
  Baker 335B and 225B, Brett 040C, Brooks 007, Butterfield 005, Chadbourne Basement lounge, Gorman 023, Greenough basement lounge, Van Meter 136, Wheeler 021
   
• CHCRC
  Birch 325, Elm 606, Linden 225, Maple 245, Oak 252, Sycamore 201
   
• North
  North A 117A, North B 117A, North C 117A, North D 114A
   
• Northeast
  Crabtree 018, Dwight 006, Hamlin 015, Johnson 008, Knowlton 030, Leach 004, Lewis 023, Mary Lyon 001, Thatcher 003
   
• Orchard Hill
  Dickinson 332, Grayson 332, Field 332, Webster 432
   
• Southwest
  Cance 429, Coolidge 1202, Crampton 323, Emerson 320A, James 400A, JA 508A, JQA 1908A, Kennedy 1202, MacKimmie 423, Melville 400A, Moore 018, Patterson 344, Pierpont 327, Prince 111, Thoreau 220A, Washington 1902
   
• Sylvan
  Brown 008, Cashin 008, McNamara 008

Room Condition Form: Terms & Conditions

Purpose

The Room Condition Form (RCF) is a record of the physical and cosmetic conditions of your space. As a resident, you are required to complete an inspection of your assigned space within 48 hours of checking in. Please read the following details of the inspection and billing process.
 

Checking In

You must inspect your assigned space and fill out the RCF within 48 hours of moving into your assignment. Failure to complete the RCF process will result in your acceptance of the assigned space as is and the inability to appeal any damages assessed. For each item, select OK or Not OK. If you select Not OK, you must list the concern. You CANNOT proceed on the form without providing some details about your concern. Once you complete the RCF, you will be required to submit it. Facilities Management retains the right to inspect any space within 3 business days after submission of your RCF.

After you submit the RCF form, you will have the option of reporting items in need of repair by submitting a Maintenance Request.
 

Checking Out

You must return your assigned space to its move-in condition as noted on the RCF. The space(s) must be free of trash and personal belongings, surfaces wiped clean, and floor swept or carpet vacuumed. A Facilities Management staff member will conduct an inspection after you have checked out of your assignment. Your initial RCF is compared with the Facilities Management staff member’s findings.
 

Billing

Damage to furnishings, fixtures or surfaces of the room that are not the result of normal wear-and-tear and not noted on the RCF will be charged to the resident or residents of the room. Cleaning services needed to restore a space to its move-in condition will be billed to resident or residents. Charges associated with found damages or deficiencies are on the Living at UMass website: Your Room.
 

Assignment of Charges

Residents are responsible for claiming, in writing, any damage they may have caused to a room in advance of checking out. Unless specific arrangements are made in advance with your respective Service Desk, all charges are divided equally among residents of the assigned space.
 

Notification of Billing & Appeals

If you are billed as the result of the RCF, these charges will be applied to your bursar bill. You have an opportunity to appeal. All Appeals must be submitted by the student within 30 days of the date on the bill using the Billing Appeal Form. You will be asked to provide a personal statement and any additional documentation as an attachment. Billing appeals are reviewed within 10 business days. After the appeal is reviewed, an email will be sent, informing you of the decision. Please note this form only works for students with an active UMass email address. UMass email accounts are typically active for 6 months after graduation or withdrawal. Students who wish to appeal a fee after their access has ended can email @email for a physical copy of the billing appeal form.

Students and families are encouraged to review their home owners insurance policy to determine if their student is covered while away at school. If not, it is recommended that students purchase renter's insurance. The university is not responsible for student personal property. However, if you feel the university is responsible for property loss or damage, you may file a Lost or Damaged Student Property Claim.

The university is not responsible for student personal property that is lost, stolen, or damaged. Renters insurance is encouraged for students living in residence halls and off campus apartments. If you feel the University is responsible for property loss or damage in your residence hall assignment, you may follow the process below to file a claim. 

• This claims process is for property lost or damaged within university residence halls only. All other claims must be submitted through the Massachusetts Treasury office. 
• Determine if the the item you are filing a claim for is valued over $20. Please note, all damaged items valued over $20 must be surrendered as part of the claim process. 
• Claims must be submitted within 72 business hours of the damage/date property is determined to be lost.
• For all claims valued at $500 or less, fill out a Lost or Damaged Student Property Claim form online.
• For all claims valued over $500, please visit https://www.umassp.edu/treasurer/insurance/insurance-portal/general-overview-filing-claim
• Attach appropriate documentation (photos of damage, receipts, tracking information, etc.) to support your claim for reimbursement to the claim form.

Frequently Asked Questions

I have damaged item(s) in my room, or am missing an item. How does the process begin?

For all claims valued $500 and below, please begin by visiting your Residence Director. You will be required to fill out a Lost or Damaged Student Property Claim form online and submit documentation to support your claim for reimbursement. Photos of the damage and receipts/original proof of purchase or purchasing information for comparable items are necessary for the claim to move forward. Please note that any damaged items with a dollar amount of $20 or more must be surrendered as part of the process. 

For all claims valued over $500, please visit https://www.umassp.edu/treasurer/insurance/insurance-portal/general-overview-filing-claim

What happens when I surrender my belongings?

They are securely stored within the RSD and will be kept until a final decision on your claim is made. If your claim is approved, the University keeps the damaged belongings. If your claim is denied, your belongings will be returned to you. You have two (2) business weeks to reclaim your belongings from the date of notification that your claim has been denied. If you do not reclaim your belongings during that timeframe, they will be disposed.

My items are damaged and I took photos of them, can I throw them away after taking photos?

Do not throw your items away. Please surrender them to your RSD as mentioned above. Throwing your items away will interfere with the claim/reimbursement process.

How long will it take to receive a decision?

The process typically takes thirty (30) days from the receipt of the Lost or Damaged Student Property Claim form to payment if the claim is approved. 

How will I be notified?

The Residential Services will contact you once a decision has been made. They will guide you through the next steps in the process based on the decision.

How is the decision made on whether to deny or accept a claim?

The decision is made on a visual inspection of the item, if surrendered, or photo(s) taken of the damage. It is critical to provide as much detail as possible to support your claim. It is also crucial to have appropriate documentation around the replacement cost of the item. Original receipts or online transactions are highly recommended. 

If my claim is denied, is there further recourse?

Yes, you may submit an appeal through the Damage Billing Appeal process. Learn more about the Billing Appeal.

How do I receive my reimbursement money?

The University will mail a check to your permanent home address listed on your SPIRE account. It is imperative that your permanent address in SPIRE is up to date and accurate for this reason.

I need a refund from a laundry machine. What can I do?

File a claim with the laundry vendor.

I need a refund from a vending machine. What can I do?

Please contact the company that owns the vending machine. The contact information will be displayed on the machine itself.

Missing Item(s) FAQ

I returned to a room after a break period an I believe items were removed from my room. What can I do?

Immediately report to your Residence Director. You will want to provide and itemized list of all the belongings that are missing. Please ensure this list is accurate as it cannot be adjusted after submitting it. Staff will begin an investigation to determine if the items in question were removed by University staff. If 24 business hours have passed and the RD is unable to verify that the items were removed by University staff, your RD will notify you and direct you to file a police report with UMPD.

My RSD is missing my package. What can I do?

• First, please ensure that you have received the package notification email sent to you by the RSD. If you have not received the email, the RSD has not received your package and therefore is not yet liable. If you have received a notification from the carrier of your package(USPS, UPS, DHL, FedEx) saying it has been delivered, this does not mean it has been delivered to your RSD. In many cases, it means that your package has been delivered to the main local facility, which is generally the last stop before being brought to the RSD.
• If you have received the package notification email from your RSD and your RSD has communicated to you that they are currently unable to find your package, please allow two business days for your RSD to investigate. In many cases the missing package turns up quickly,. This is especially common during the start of each semester when RSD package volume is extremely high. If your RSD is unable to recover your package after this timeframe, they will contact you and instruct you to move forward with filling out the Lost or Damaged Property Claim form. You need to submit screenshots of your RSD package notification email and a receipt of the item that was ordered as proof for your reimbursement.

Damaged Item(s) FAQ

I have wet textiles(clothing, bedding, backpacks, towels, curtains, most non-leather shoes) that can be laundered. What can I do?

Residential Life will offer funded laundry cards that will cover the cost to wash and dry your items in the University laundry machines.

My large rug/carpet is fully saturated and damaged. What can I do?

Take photos of the wet/damaged rug for your claim, and provide the receipt of purchase or a website to the exact item. University staff will remove the item, attempt to dry it and store it properly. Residential Life staff will provide access to the storage location for assessment and photos to be taken.

An item of mine was damaged during Move-In by staff members assisting in the Move-In process. What can I do?

Reports of damaged or missing items must be made within forty-eight(49) hours of the time that the resident checked in.

• For USS Halls: Please notify your RD. RDs can notify the building's respective USS PM regarding any damaged or missing bin complaints. USS will resolve complaints as follows: Damage: USS will attempt to settle any damage complaints on site by issuing a check. If compensation cannot be determined, USS agrees to settle the matter within 48 hours. Missing Bins/Items: The USS PM will dispatch a special crew to locate the bin in question until located. A UMass Representative will assist in the opening of doors. Search for the missing bins/items should start on the floor where the bin/items should have been delivered. 
• For Minute Mover Halls: Please notify a Senior Staff member or a Minute Mover Team Leader. Minute Mover Central Command staff will determine the next steps if the items are found to be damaged or missing during the Move-In process. For damaged or confirmed missing items, the RD for the cluster will direct you to complete the Missing or Damaged Property Claim Form online.

Image Description: Each residence hall offers laundry for a fee: Wash and Dryers are both $1.50 with quarters. $1.40 by UCard. If you are having issues with any of the machines, contact the laundry vendor. 

Ways To Pay

No quarters are needed! All machines can be paid for with a swipe of your UMass ID. You can check your balance through Get Funds, the online UCard Debit Account Management system. If you have not yet registered to Get Funds, you will need to register first.

Easy Wash

1. Add detergent to detergent drawer or toss a laundry pod in with your clothing
2. Load Washer
   • Empty Pockets first
   • Do not overload. Leave 5 inches from the top of washer
3. Provide Payment
4. Choose Cycle and Start

Easy Dry

1. Clean lint screen for maximum air flow
2. Load Clothes
3. Select Temperature and Cycle
4. Provide Payment
5. Press Start

Laundry Facilities

More Info:

• Laundry Basics
• Master How to Load A Washer
• GREEN Your Laundry Routine!
• What detergent to use
   

Reporting Laundry Issues

If students are experiencing issues with machines in the laundry rooms, please report these concerns directly to the laundry vendor.

UMass Amherst IT maintains the UPrint pay-for-print service, which is available to students, faculty, staff, and community members in several locations across campus.

Graduate and Undergraduate students receive a credit equivalent to 100 single sided grayscale prints per semester. To print from these locations, you must have a UCard Debit Account and an IT Account.

Learn more.