UMass Patient Portal

 

To access the UMass Patient Portal, visit:

umass.medicatconnect.com

 

Portal FAQs

 

  1. What portal do I use to schedule asymptomatic vs. symptomatic COVID-19 testing?
  2. How do I get my COVID-19 test results?
  3. Who should I contact for help or support with the Campus Health Hub (Mullins Center) or UMass Patient Portal (UHS)?
  4. When I try to register for the UMass Patient Portal, why does it tell me I'm not active?
  5. I was able to register, but I never received an email to create my password.
  6. Every username I try to create an account with doesn't work.
  7. I'm having problems resetting my password.
  8. I can't login. The main page won't load and just spins.
  9. I'm having difficulty uploading documents to the Patient Portal.
  10. I'm having trouble entering my immunization information.
  11. Why can't I create an account for my minor child?
  12. How do I get a copy of my immunization records?

 

Portal FAQs: COVID-19 Testing

 

1. What portal do I use to schedule asymptomatic vs. symptomatic testing?

If you do not have symptoms of COVID-19 and have not been exposed to COVID-19, you should book a testing appointment at the Mullins Center via the Campus Health Hub: https://www.umass.edu/coronavirus/covid-19-testing-programs

If you have symptom(s) of COVID-19 and/or have been exposed to COVID-19*, you should book a testing appointment at UHS via the UMass Patient Portal: https://umass.medicatconnect.com/. Login, click the "Appts" tab, and follow instructions to schedule your appointment.

*Please Note: You are considered "exposed to COVID-19" if you were within 6 feet of an infected person for a total of 15 minutes or more.

2. How do I get my COVID-19 test results?

If your test is negative and you were tested at UHS, your test results will be available in the UMass Patient Portal: https://umass.medicatconnect.com/

If your test is negative and you were tested at the Mullins Center, you will receive an email notification that your test results are available in EITHER the CareEvolve Patient Portal: https://crsp.careevolve.com/Patient/Profile/Login OR the UMass Lab Services Portal: https://umalab.netsmartcloud.com/

If your test is positive, you will be contacted by phone by a member of the UMass Public Health Team.

3. Who should I contact for help or support with the Campus Health Hub (Mullins Center) or UMass Patient Portal (UHS)?

For help with the Campus Health Hub (Mullins Center) or questions about getting your Mullins Center test results, email testing@umass.edu

For help with the UMass Patient Portal (UHS, CCPH, Hampshire College or Mt. Ida), email uhsportalhelp@umass.edu

 

Portal FAQs: UMass Patient Portal

The following FAQs are relevant to the UMass Patient Portal at umass.medicatconnect.com

 

4. When I try to register for the UMass Patient Portal, why does it tell me I'm not active?

In order for our portal to acknowledge your account, three requirements (entries) must be made:

  1. Username: Recommended to use the student's NetID
  2. Date of Birth: MM/DD/YYYY
  3. Email Address: The email address must match what we have in our database. Typically, this is the student or employee’s UMass email address. 

The email address seems to be the most popular reason why accounts are not recognized. If you are trying to register with a different email address, more than likely you will receive an error message. 

If you are still having trouble, email uhsportalhelp@umass.edu

5. I was able to register, but I never received an email to create my password.

Please check your spam/junk folder. The email should come from noreply@medicat.com. If you cannot locate the email, then another option would be to use the "Forgot Password" link found in the lower right corner of the Login page: https://umass.medicatconnect.com/login.aspx. Click "Forgot Password" and enter your email address that we have on file for you. This will force another email to be sent to you. This email will come from MedicatAutoResponse@medicat.com.

If you continue to have issues, please email uhsportalhelp@umass.edu

6. Every username I try to create an account with doesn't work.

It’s been our experience that when people are having difficulty with usernames already in use, it’s because they have already created an account and either didn’t realize it or don’t remember.

One way to confirm if you already have an account on our portal or not would be to use the "Forgot Password" link. Enter in your email address. It needs to match what we have listed in our database for you. Typically this would be your UMass email address if you are a student or employee.

  • If you receive a pop-up indicating that an email was just sent to you with instructions on resetting a password, then that means you had already successfully registered. Be on the lookout for an email from MedicatAutoResponse@medicat.com. Check your spam folder too, just in case. The email will provide instructions on resetting your password, but it will also include the username that was originally created.
  • If you receive a pop up message that says something to the effect of "you are not active," then that means you do not have an existing account and one needs to be created.

7. I'm having problems resetting my password.

A frequent problem relates to the use of the "submit" button. Different results may vary when using the enter or return key, verses the "submit" button. Perhaps it’s not recognizing that you even changed your password. Please give it another try, and if you continue to have issues, contact uhsportalhelp@umass.edu.

8. I can't login. The main page won't load and just spins.

Sometimes when people forget their username or password the main screen just sits there and spins and doesn’t give you an error message of ‘invalid password’ or something like that.  Pain!  We know!  Try this…click on the ‘Login’ button…scroll down…enter your username and password from this screen.  If it’s entered incorrectly, you will at least get an error message.  If that is the case…use the ‘Forgot Password’ link and an email will be sent to you from MedicatAutoResponse@medicat.com.  Check your spam folder if you can’t find it.

9. I'm having difficulty uploading documents to the Patient Portal.

The most common reason why many people receive error messages when trying to upload documents is because of the file type they are attempting to send. The error message below indicates the file types that are acceptable to upload. Please convert your document to one of these file types:

Only images (.gif, .png, .tiff, .tif, .jpg, .jpeg) and documents (.txt, .pdf) are allowed!

  • Try a different browser. Chrome seems to be the most successful.
  • If you are using a cell phone, try a PC and vice versa.
  • Change the file type name: Shorten the length of the document and remove any special characters (i.e.) * % &

If you are still having difficulty, email uhsportalhelp@umass.edu

10. I'm having trouble entering my immunization information.

Please try the following:

  • Try a different browser. Chrome seems to be the most successful.
  • If you are using a cell phone, try a PC and vice versa.
  • Try entering each immunization requirement and click "submit." Do each one, one at a time and see if it saves it that way.

If none of those options work for you, our New Student Immunization Program will accept faxes. Their contact information is:

nsip@uhs.umass.edu
Phone: (413) 577-5275
Fax: (413) 577-3252

11. Why can't I create an account for my minor child?

Patient Portal accounts must contain a unique email address. Minor children typically do not have their own email address. Due to HIPAA regulations and patient confidentiality policies, these accounts cannot be created at this time.

12. How do I get a copy of my immunization records?

If you have a Patient Portal account, and have submitted all of your immunizations to UHS, you can access your immunization records on the Patient Portal.

  • Login to your account and click the "Immunization" tab.
  • Scroll down to the green button that says “Print.” This will generate a PDF of your immunization records that you can donwload and print.