UMass Patient Portal

 

To access the UMass Patient Portal, visit:

umass.medicatconnect.com

Patient Portal Has Moved to Single Sign On: UMass students, faculty, and staff should log in to the UMass Patient Portal using their NetID and password. When you visit the portal homepage at https://umass.medicatconnect.com, choose “I have a UMass NetID” to proceed to the NetID Single Sign On process. Users who do not have a UMass NetID (i.e., Hampshire College community) will need to create an account, or log in with their existing credentials.

Portal FAQs

 

  1. When I try to register for the UMass Patient Portal, why does it tell me I'm not active?
  2. I was able to register, but I never received an email to create my password.
  3. Every username I try to create an account with doesn't work.
  4. I'm having problems resetting my password.
  5. I can't login. The main page won't load and just spins.
  6. I'm having difficulty uploading documents to the Patient Portal.
  7. I'm having trouble entering my immunization information.
  8. Why can't I create an account for my minor child?
  9. How do I get a copy of my immunization records?
  10. How do I get a copy of my medical records?
  11. How do I add my COVID-19 vaccination data to my University Health Services medical record? (Students Only)
  12. How do I schedule Allergy Services appointments on the portal?
  13. How do I schedule STI testing on the portal?
  14. My personal information (i.e., address, phone number) appears incorrrectly in the portal. How do I fix it?

 

For information on COVID-19 testing and getting your test results, visit umass.edu/uhs/covid-19-testing.

 

Portal FAQs: UMass Patient Portal

The following FAQs are for the UMass Patient Portal, umass.medicatconnect.com. If you need help navigating the Campus Health Hub or the UMass Lab Services Portal, please email covidinfo@umass.edu.

 

1. When I try to register for the UMass Patient Portal, why does it tell me I'm not active?

In order for our portal to acknowledge your account, three requirements (entries) must be made:

  1. Username: Recommended to use the patient's UMass NetID
  2. Date of Birth: MM/DD/YYYY
  3. Email Address: The email address must match what we have in our database. 

The email address seems to be the most popular reason why accounts are not recognized. If you are trying to register with a different email address, more than likely you will receive an error message. 

If you are still having trouble, email uhsportalhelp@umass.edu

2. I was able to register, but I never received an email to create my password.

Please check your spam/junk folder. The email should come from noreply@medicat.com. If you cannot locate the email, then another option would be to use the "Forgot Password" link found in the lower right corner of the Login page: https://umass.medicatconnect.com/login.aspx. Click "Forgot Password" and enter your email address that we have on file for you. This will force another email to be sent to you. This email will come from MedicatAutoResponse@medicat.com.

If you continue to have issues, please email uhsportalhelp@umass.edu

3. Every username I try to create an account with doesn't work.

It’s been our experience that when people are having difficulty with usernames already in use, it’s because they have already created an account and either didn’t realize it or don’t remember.

One way to confirm if you already have an account on our portal or not would be to use the "Forgot Password" link. Enter in your email address. It needs to match what we have listed in our database for you. Typically this would be your UMass email address if you are a student or employee.

  • If you receive a pop-up indicating that an email was just sent to you with instructions on resetting a password, then that means you had already successfully registered. Be on the lookout for an email from MedicatAutoResponse@medicat.com. Check your spam folder too, just in case. The email will provide instructions on resetting your password, but it will also include the username that was originally created.
  • If you receive a pop up message that says something to the effect of "you are not active," then that means you do not have an existing account and one needs to be created.

4. I'm having problems resetting my password.

A frequent problem relates to the use of the "submit" button. Different results may vary when using the enter or return key, verses the "submit" button. Perhaps it’s not recognizing that you even changed your password. Please give it another try, and if you continue to have issues, contact uhsportalhelp@umass.edu.

5. I can't login. The main page won't load and just spins.

Sometimes when people forget their username or password the main screen just sits there and spins and doesn’t give you an error message of ‘invalid password’ or something like that.  Pain!  We know!  Try this…click on the ‘Login’ button…scroll down…enter your username and password from this screen.  If it’s entered incorrectly, you will at least get an error message.  If that is the case…use the ‘Forgot Password’ link and an email will be sent to you from MedicatAutoResponse@medicat.com.  Check your spam folder if you can’t find it.

6. I'm having difficulty uploading documents to the Patient Portal.

The most common reason why many people receive error messages when trying to upload documents is because of the file type they are attempting to send. The error message below indicates the file types that are acceptable to upload. Please convert your document to one of these file types:

Only images (.gif, .png, .tiff, .tif, .jpg, .jpeg) and documents (.txt, .pdf) are allowed!

  • Try a different browser. Chrome seems to be the most successful.
  • If you are using a cell phone, try a PC and vice versa.
  • Change the file type name: Shorten the length of the document and remove any special characters (i.e.) * % &

If you are still having difficulty, email uhsportalhelp@umass.edu

7. I'm having trouble entering my immunization information.

Please try the following:

  • Try a different browser. Chrome seems to be the most successful.
  • If you are using a cell phone, try a PC and vice versa.
  • Try entering each immunization requirement and click "submit." Do each one, one at a time and see if it saves it that way.

If none of those options work for you, our New Student Immunization Program will accept faxes. Their contact information is:

nsip@uhs.umass.edu
Phone: (413) 577-5275
Fax: (413) 577-3252

8. Why can't I create an account for my minor child?

Patient Portal accounts must contain a unique email address. Minor children typically do not have their own email address. Due to HIPAA regulations and patient confidentiality policies, these accounts cannot be created at this time.

9. How do I get a copy of my immunization records?

If you have a Patient Portal account, and have submitted all of your immunizations to UHS, you can access your immunization records on the Patient Portal.

  • Login to your account and click the "Immunization" tab.
  • Scroll down to the green button that says “Print.” This will generate a PDF of your immunization records that you can donwload and print. 

10. How do I get a copy of my medical records?

You can use the Patient Portal to request that UHS send your medical records to you, another medical provider/facility/institution, or insurance company.

  1. Login to your account and click the "Forms" tab.
  2. Under Section A: UHS Forms, click "Release of Information UHS."
  3. Complete and submit the Release of Information form.

Allow at least 10 business days for your request to be fulfilled. There is no cost to send copies of medical records directly to a non-UHS healthcare provider. If copies are for a patient's personal use, for an insurance company or for legal purposes, a fee may be charged.

11. How do I add my COVID-19 vaccination data to my University Health Services medical record? (Students Only; staff cannot upload records on the portal at this time)

Follow the steps below to submit your COVID-19 vaccination data to UMass. IMPORTANT: You must complete steps on BOTH the "Immunization" AND "Upload" pages of the portal for us to verify your record. 

  1. Login to the UMass Patient Portal
  2. Click the “Immunization” tab
  3. Scroll down and select “COVID-19 Vaccines.” Find your vaccine type and enter the date(s) you received your vaccine.
  4. To update your record with your booster dose, scroll down to the last category, "COVID-19 Boosters." Find your vaccine type and enter the date you received your vaccine.
  5. Click "Submit" and then go to the “Uploads” page
  6. Under “Documents Available to be Uploaded,” select A - REQUIRED IMMUNIZATIONS FORM
  7. Upload a photo of the vaccine card that you were given by the health care provider who administered the immunization

12. How do I schedule Allergy Services appointments on the portal?

To schedule your first appointment, call 413-577-5169. After your first appointment, call 413-577-5101 for scheduling, or book online using the UMass Patient Portal: Login and click “Appts,” then from the Clinic menu select “UHS Nursing,” and for Reason select “Allergy Serum Injection.”

13. How do I schedule STI testing on the portal?

You can use the portal to self-schedule an appointment with a nurse for STI testing if you have no symptoms and no known exposure to an STI positive or symptomatic partner. Login to the UMass Patient Portal, click “Appts,” and follow instructions at the top of the page to self-schedule. If you have symptoms, and/or a positive or symptomatic partner, do not use the portal to schedule testing; instead, call 413-577-5101 to schedule an appointment with a UHS provider. For an appointment in Women’s Health Clinic, call 413-577-6511.

14. My personal information (i.e. address, phone number) appears incorrectly in the portal. How do I fix it?

The UMass Patient Portal pulls information from SPIRE, so if your information on the portal needs to be corrected, you can update your SPIRE information by following these steps. (Non-UMass-affiliated patients who do not have SPIRE accounts must contact UHS Patient Services at 413-577-5192 to correct their information.)

  1. Login to spire.umass.edu
  2. Click Main Menu, then click My Personal Information
    1. To update your address, click “Addresses.” The address listed in your medical record is the one listed under “Mail” in SPIRE.
    2. To update your phone number, click “Phone Numbers.” The number designated as “Preferred” is the one that will appear in your medical record.
    3. To update your name, click "Names." On this page, you can add or edit your Preferred/Chosen Name, which will appear on the UMass Patient Portal in parentheses next to your legal name. UMass staff should address you by your preferred name if one is listed in your medical record.
  3. Any updates you make in SPIRE may take up to 24 hours to appear in the UMass Patient Portal