Ask a Nurse

  • To speak with a nurse about a health question, you can join the Ask a Nurse Callback Queue or call our Nurse Advice Line.
  • If you cannot wait for care, come to UHS Urgent Treatment Clinic during business hours, or call 911 for ambulance transportation to the hospital.

Join the Callback Queue

UHS Nurses

Ask a Nurse Callback Queue (Available during UHS business hours)

UMass community members can request a call from a UHS nurse to discuss non-urgent health questions by joining the Ask a Nurse Callback Queue.

How it Works:

  1. Go to the UHS QLess Kiosk.
  2. Enter your cell phone number and select Ask a Nurse.
  3. Enter a brief description of your symptoms or health question.
  4. You’ll receive a text message with your estimated wait time, and another message when you reach the front of the line and a nurse is about to call you.
  5. Be prepared to answer the nurse’s phone call. If it’s not a good time for you to take a call, you can send a text to ask for more time or leave the queue and rejoin at another time.

Nurse Advice Line (Available 24/7)

UMass community members can call our Nurse Advice Line, (413) 577-5229 for health advice. This service is available 24 hours a day, 7 days a week.

  • During business hours, leave a message with your non-urgent health question, and a UHS nurse will return your call.
  • If you call this number after hours, you will be connected to our clinical answering service.