SPHHS ITO Software Support Links
Helpful links to training and support resources for SPHHS ITO software.
For the latest support links and tutorials, visit our Support Module in our Teams channel.
Please send IT related service requests and questions to: sphhshelp [at] umass [dot] edu
UMass IT Main Support Page:
UMass IT Supported Software and Downloads:
UMass IT Software Support Page:
Microsoft General Support Page:
Microsoft Office 365:
- Video: Intro to Office Basics - Microsoft Support
- Microsoft 365 Basics Video Training - Microsoft Support
- Microsoft 365 Quick Starts - Microsoft Support
- Microsoft 365 Training – Microsoft Support
- Microsoft Office - UMass Amherst IT
Microsoft Teams vs OneDrive:
Microsoft Teams:
- Microsoft Teams - UMass Amherst IT
- What are Microsoft Teams? - Microsoft Support
- Microsoft Teams video training - Microsoft Support
- Get started with Microsoft Teams - Microsoft Support
- Get started with Chat - Microsoft Support
- Get started with Meetings - Microsoft Support
- Teams and Channels in Microsoft Teams - Microsoft Support
- Microsoft Teams help and Learning Center
Microsoft OneDrive:
- What is OneDrive? (Work or school) - Microsoft Support
- Microsoft OneDrive - UMass Amherst IT
- Video: OneDrive basics - Microsoft Support
- OneDrive video training - Microsoft Support
- Sync SharePoint and Teams files with your computer - Microsoft Support
- View SharePoint files in File Explorer - Microsoft Support
- Work with synced files in File Explorer - Microsoft Support
- OneDrive - Share File Ownership and Manage Advanced Permissions - UMass Amherst IT
Adobe Creative Cloud:
- What is Adobe Creative Cloud? - Adobe Support
- Adobe Creative Cloud Suite - UMass Amherst IT
- Adobe Acrobat User Guide - Adobe Support
- Adobe CC Document Signing Help – Adobe Support
Zoom:
- Zoom - UMass Amherst IT
- Video Conferencing Support Articles - UMass Amherst IT
- Advanced Zoom Videoconferencing Tips - UMass Amherst IT
- Meeting with your Class in Zoom - UMass Amherst IT
- Improve the User Experience & Accessibility of Your Virtual Meetings Zoom - UMass Amherst IT
- Add and Edit Transcripts of Cloud Recordings in Zoom - UMass Amherst IT
- Zoom Support Page - Zoom Learning Center
- Zoom "Show Me" Videos - Zoom Learning Center
- Zoom “Getting started guide for new users” - Zoom Learning Center
Microsoft Outlook:
- Outlook Help & Learning - Microsoft Support
- Using Shared Calendar in Microsoft Outlook - UMass Amherst IT
- Scheduling Time for Conference Room in Outlook for Windows - UMass Amherst IT
- Creating a Zoom Meeting in Outlook - UMass Amherst IT
- Microsoft Outlook Support - UMass Amherst IT
- Get Started with Office 365 Exchange Email - UMass Amherst IT
- Remove and Re-Add Your Exchange Email/Calendar Account in Supported Email Clients - UMass Amherst IT
- Outlook Email Support Articles - UMass Amherst IT
Gmail:
- UMass Amherst Google Mail F.A.Q. - UMass Amherst IT
- Google Workspace Support Articles - UMass Amherst IT
- Google Apps Quick Guide - UMass Amherst IT
- Gmail Help - Google Support
Browsers:
- Microsoft Edge - UMass Amherst IT
- Google Chrome - UMass Amherst IT
- SPIRE - Recommended Browsers - UMass Amherst
- Browser Recommendations for Moodle - UMass Amherst IT
Eduroam (Wireless Internet):
Global Protect VPN:
- Global Protect VPN Client - UMass Amherst IT
- Virtual Private Network (VPN) - UMass Amherst IT
- How to Install and Use Global Protect VPN Client - UMass Amherst IT
- About the New Virtual Private Network (VPN) - UMass Amherst IT
Summit
DocuSign
SPHHS IT Support Team
Joseph Pasquini
Director of Information Technology
As Director of Information Technology, Joseph Pasquini leads the SPHHS Office of Information Technology.
Job Morgan
EDP Programmer II
Job Morgan serves as an EDP Programmer II in the SPHHS Office of Information Technology.
Nam Phan
EDP Programmer III
Nam Phan serves as an EDP Programmer III in the SPHHS Office of Information Technology.
Mollie Fuller
Clerk IV
Mollie Fuller is the research and IT administrative support assistant in the School of Public Health and Health Sciences.
