SPHHS ITO Software Support Links
Helpful links to training and support resources for SPHHS ITO software.
Please send IT related service requests and questions to: sphhshelp [at] umass [dot] edu
UMass IT Main Support Page:
UMass IT Supported Software and Downloads:
UMass IT Software Support Page:
Microsoft General Support Page:
Microsoft Office 365:
- Video: Intro to Office Basics - Microsoft Support
- Microsoft 365 Basics Video Training - Microsoft Support
- Microsoft 365 Quick Starts - Microsoft Support
- Microsoft 365 Training – Microsoft Support
- Microsoft Office - UMass Amherst IT
Microsoft Teams vs OneDrive:
Microsoft Teams:
- Microsoft Teams - UMass Amherst IT
- What are Microsoft Teams? - Microsoft Support
- Microsoft Teams video training - Microsoft Support
- Get started with Microsoft Teams - Microsoft Support
- Get started with Chat - Microsoft Support
- Get started with Meetings - Microsoft Support
- Teams and Channels in Microsoft Teams - Microsoft Support
- Microsoft Teams help and Learning Center
Microsoft OneDrive:
- What is OneDrive? (Work or school) - Microsoft Support
- Microsoft OneDrive - UMass Amherst IT
- Video: OneDrive basics - Microsoft Support
- OneDrive video training - Microsoft Support
- Sync SharePoint and Teams files with your computer - Microsoft Support
- View SharePoint files in File Explorer - Microsoft Support
- Work with synced files in File Explorer - Microsoft Support
- OneDrive - Share File Ownership and Manage Advanced Permissions - UMass Amherst IT
Adobe Creative Cloud:
- Adobe Creative Cloud Suite - UMass Amherst IT
- Adobe Acrobat User Guide - Adobe Support
- Adobe CC Document Signing Help – Adobe Support
Zoom:
- Zoom - UMass Amherst IT
- Video Conferencing Support Articles - UMass Amherst IT
- Advanced Zoom Videoconferencing Tips - UMass Amherst IT
- Meeting with your Class in Zoom - UMass Amherst IT
- Improve the User Experience & Accessibility of Your Virtual Meetings Zoom - UMass Amherst IT
- Add and Edit Transcripts of Cloud Recordings in Zoom - UMass Amherst IT
- Zoom Support Page - Zoom Learning Center
- Zoom "Show Me" Videos - Zoom Learning Center
- Zoom “Getting started guide for new users” - Zoom Learning Center
Microsoft Outlook:
- Outlook Help & Learning - Microsoft Support
- Using Shared Calendar in Microsoft Outlook - UMass Amherst IT
- Scheduling Time for Conference Room in Outlook for Windows - UMass Amherst IT
- Creating a Zoom Meeting in Outlook - UMass Amherst IT
- Microsoft Outlook Support - UMass Amherst IT
- Get Started with Office 365 Exchange Email - UMass Amherst IT
- Remove and Re-Add Your Exchange Email/Calendar Account in Supported Email Clients - UMass Amherst IT
- Outlook Email Support Articles - UMass Amherst IT
Gmail:
- UMass Amherst Google Mail F.A.Q. - UMass Amherst IT
- Google Workspace Support Articles - UMass Amherst IT
- Google Apps Quick Guide - UMass Amherst IT
- Gmail Help - Google Support
Browsers:
- Microsoft Edge - UMass Amherst IT
- Google Chrome - UMass Amherst IT
- SPIRE - Recommended Browsers - UMass Amherst
- Browser Recommendations for Moodle - UMass Amherst IT
Eduroam (Wireless Internet):
Global Protect VPN:
- Global Protect VPN Client - UMass Amherst IT
- Virtual Private Network (VPN) - UMass Amherst IT
- How to Install and Use Global Protect VPN Client - UMass Amherst IT
- About the New Virtual Private Network (VPN) - UMass Amherst IT