SPHHS ITO Software Support Links
Helpful links to training and support resources for SPHHS ITO software.
For the latest support links and tutorials, visit our Support Module in our Teams channel.
Please send IT related service requests and questions to: sphhshelp [at] umass [dot] edu (sphhshelp[at]umass[dot]edu)
SPHHS IT Support:
Partnership for Worker Education:
- Main Page - UMass Amherst PWE
- Remote Worker Education - Microsoft Teams - UMass Amherst PWE
- Interactive Teams Tutorial – UMass Amherst PWE
UMass IT Main Support:
UMass IT Supported Software and Downloads:
UMass IT Software Support:
Microsoft General Support:
SPIRE (UMass IT Account Management)
- SPIRE Main Page - UMass IT
- Subsidiary Accounts - UMass IT
- NENS (Non-Employee, Non-Students) Accounts - UMass IT
- Password Management - UMass AFIT
- How to Change Your MacBook Password – SPHHS ITO
Multi-Factor Authentication (MFA):
- Getting started with Multi-Factor Authentication - UMass IT
- Change your UMass MFA Settings (Fix/Add/Remove Authenticator App) – UMass IT
Eduroam (Wireless Internet):
Global Protect VPN:
- How to Install and Use Global Protect VPN Client - UMass Amherst IT
- Virtual Private Network (VPN) - UMass Amherst IT
Summit:
Conference Room Instructions:
DocuSign
Microsoft Office 365:
- Video: Intro to Office Basics - Microsoft Support
- Microsoft 365 Basics Video Training - Microsoft Support
- Microsoft 365 Quick Starts - Microsoft Support
- Microsoft 365 Training - Microsoft Support
- Microsoft Office 365 Education - UMass Amherst IT
Microsoft Teams vs OneDrive:
- OneDrive vs Teams and SharePoint, What is the Difference? - UMass Amherst Student Affairs
- Collaborating with Teams, SharePoint, and OneDrive – Microsoft Support
Microsoft Teams:
- Microsoft Teams - UMass Amherst IT
- Microsoft Teams Help and Learning - Microsoft Support
- What are Microsoft Teams? - Microsoft Support
- Microsoft Teams Video Training - Microsoft Support
- Get started with Microsoft Teams - Microsoft Support
- Get started with Chat - Microsoft Support
- Get started with Meetings - Microsoft Support
- Teams and Channels in Microsoft Teams - Microsoft Support
- Microsoft Teams help and Learning Center - Microsoft Support
- How to make calls with Microsoft Teams – Microsoft Support
Microsoft OneDrive:
- What is OneDrive? (Work or school) - Microsoft Support
- What do the OneDrive Icons Mean? - Microsoft Support
- Microsoft OneDrive - UMass Amherst IT
- Video: OneDrive Basics - Microsoft Support
- OneDrive Video Training - Microsoft Support
- Sync SharePoint and Teams files with your computer - Microsoft Support
- View SharePoint files in File Explorer - Microsoft Support
- Work with synced files in File Explorer - Microsoft Support
- OneDrive - Share File Ownership and Manage Advanced Permissions - UMass Amherst IT
Foxit PDF Editor:
- Request a Foxit PDF Editor License - UMass Amherst IT
- How to Download Foxit PDF Editor – UMass Amherst IT
- Foxit Instructional Videos and Demos – Foxit Support
Adobe Creative Cloud:
- Request Adobe Creative Cloud Suite - UMass Amherst IT
- What is Adobe Creative Cloud? - Adobe Support
- Adobe Acrobat User Guide - Adobe Support
- Adobe CC Document Signing Help - Adobe Support
Zoom:
- Zoom - UMass Amherst IT
- Hosting Meetings - Zoom
- Advanced Zoom Videoconferencing Tips - UMass Amherst IT
- Meeting with your Class in Zoom - UMass Amherst IT
- Improve the User Experience & Accessibility of Your Virtual Meetings Zoom - UMass Amherst IT
- Add and Edit Transcripts of Cloud Recordings in Zoom - UMass Amherst IT
- Zoom Support Page - Zoom Learning Center
- Zoom "Show Me" Videos - Zoom Learning Center
- Zoom “Getting started guide for new users” - Zoom Learning Center
Microsoft Outlook:
- Outlook Help & Learning - Microsoft Support
- How to Manage Shared Outlook Calendars/Room Calendars – SPHHS ITO
- Remove and Re-Add Your Exchange Email/Calendar Account in Supported Email Clients - UMass Amherst IT
Google Gmail:
- UMass Amherst Google Mail F.A.Q. - UMass Amherst IT
- Google Workspace Support Articles - UMass Amherst IT
- Gmail Help - Google Support
Web Browsers:
- Make Sure Your Web Browser is Ready for Canvas - UMass Amherst IT
- Microsoft Edge (Preferred and Recommended) – Microsoft Support
Mac Users Guide:
SPHHS IT Support Team
Joseph Pasquini
Director of Information Technology
As Director of Information Technology, Joseph Pasquini leads the SPHHS Office of Information Technology.
Nam Phan
EDP Programmer III
Nam Phan serves as an EDP Programmer III in the SPHHS Office of Information Technology.
Job Morgan
EDP Programmer II
Job Morgan serves as an EDP Programmer II in the SPHHS Office of Information Technology.
Chaoran Lin
EDP Programmer I
Chaoran Lin is an EDP Programmer I in the SPHHS Office of Information Technology.
Mollie Fuller
Clerk IV
Mollie Fuller is the research and IT administrative support assistant in the School of Public Health and Health Sciences.
