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Information Technology

IT User Services

UMass Amherst IT User Services offers IT consulting and support services to members of the university community enabling teaching, learning, research, and engagement.

Highlights

Technology Consulting & Support Services

UMass Amherst IT User Services staff provides computer maintenance and repair as well as support and consultation for supported applications and operating systems. We also provide security check-ups, data destruction services, audio-visual training and support, pre-purchase consultations, and enterprise services to members of the UMass Amherst campus community. Enterprise Desktop Support services are available on a contracted basis.

Our recommendations and minimum system requirements are meant to give students general guidelines on the computer configurations that work best in the UMass Amherst computing environment.

U$ave Computer Discount Program

The U$ave program offers competitive discounts on desktops, laptops, tablets, and peripherals from popular manufacturers.

Hours & Location: 

Online help request
Chat with a consultant
it@umass.edu
413-545-9400 or 5-TECH

  • Email and Chat Support
    8:30 a.m. - 10 p.m. Monday - Friday | 10 a.m. - 10 p.m. Saturday and Sunday
  • Phone Support | 413-545-9400
    8:30 a.m. - 5 p.m. Monday - Friday
  • In-Person Support (Campus Center ground floor, just off the main concourse headed towards the Student Union)
    8:30 a.m. - 8 p.m. Monday - Friday
    No appointment necessary.
    Walk-ins and calls accepted until 15 minutes before closing.
  • Computer, Phone & Other Device Repairs
  • For thesis or dissertation help, please email thesishelp@umass.edu.