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How to Install and Use Global Protect VPN Client

Note: This is an unfinished draft, temporarily published for review and editing purposes. For current VPN documentation, please see the VPN Service Overview.

What is Global Protect?

Global Protect is the system used to connect to the Virtual Private Network (VPN) at UMass Amherst. A VPN provides an encrypted connection between your off-campus computer and the campus network. Members of the university community can use our VPN service at no cost to connect to some campus servers remotely.

More about VPN at UMass Amherst


How to Install and Use Global Protect VPN Client on Mac OS:

Check with your IT administrator before installing the Global Protect VPN client.

  1. Navigate to https://vpn.umass.edu in your web browser.
  2. Log in using your NetID and IT account password.  If you are required to authenticate using two-step login (multi-factor authentication) to access the VPN, you will be prompted for your second factor.
  3. Click 'Download Mac 32/64 bit GlobalProtect agent' and then 'save file' to download the installer.
  4. Run the downloaded file. You will need your computer's admin username and password to install.

  5. Once the client has been installed, the Global Protect icon will appear in the menu bar at the top of your screen. Click the icon to set up the VPN connection.
  6. Type vpn.umass.edu into the Portal Address field and click Connect. You will be prompted to sign in with your NetID and password, and then may be prompted to authenticate with Duo multi-factor authentication (check your phone or other multi-factor authentication device for notifications).
  7. Once you are connected to the VPN, the global protect icon in the menu bar will show a white shield.

How to Install and Use Global Protect VPN Client on Windows:

Check with your IT administrator before installing the Global Protect VPN client.

  1. Navigate to https://vpn.umass.edu in your web browser.
  2. Log in using your NetID and IT account password.
  3. Click either 'Download Windows 32 bit GlobalProtect agent' or 'Download Windows 64 bit GlobalProtect agent.' Click Run to run the file as soon as it is done downloading.

    If you are not sure if you have 32 or 64 bit Windows, you can check by opening the Settings app and navigating to System/About.
  4. When the file has downloaded, the Global Protect installer will run. Click Yes on the User Account Control dialog. You may be prompted for your computer's admin username and password.
  5. Once the client has been installed, the Global Protect icon will appear in the notification area in the taskbar at the bottom right of your screen. Click the icon to set up the VPN connection.
  6. Type vpn.umass.edu into the Portal Address field and click Connect. You will be prompted to sign in with your NetID and password, and then may be prompted to authenticate with Duo multi-factor authentication (check your phone or other multi-factor authentication device for notifications).
  7. Once you are connected to the VPN, the global protect icon in the menu bar will show a gray shield.

How to Install and Use Global Protect VPN Client on Android:

  1. Open the Play Store and install the Global Protect app by Palo Alto Networks. Tap Open to launch the app.
  2. In the Portal field, type vpn.umass.edu, and then tap Connect.
  3. Enter your NetID and password in the Username and Password fields, and then tap Connect. You may be prompted to authenticate with Duo multi-factor authentication (check your phone or other multi-factor authentication device for notifications).
  4. Tap OK on the Connection request dialog to let Global Protect set up the vpn connection.
  5. Global Protect will send a notification when you are connected to the VPN service.

How to Install and Use Global Protect VPN Client on iOS:

  1. Open the App Store and install the Global Protect app by Palo Alto Networks. Once it is installed, launch the app.
  2. Type vpn.umass.edu in the portal Address field and tap Connect.
  3. Tap Allow on the dialog asking to give Global Protect permission to add VPN configurations. You will be prompted for your iOS device's pin (or other authentication method).
  4. Enter your NetID and password in the username and password fields, and then tap Connect. You may be prompted to authenticate with Duo multi-factor authentication (check your phone or other multi-factor authentication device for notifications).
  5. The VPN icon will be displayed in your iOS device's statusbar when you are connected to the VPN service.