UMass Information Technology (UMass IT) provides support for all your computing needs on and off campus. Additionally, the SPHHS Information Technology Office (ITO) supports faculty, staff, and students within the school.
- Assists with questions specific about your time in SPHHS;
- How do I gain access to the School’s Qualtrics license for a research project?
- How do I set up a subsidiary account for my work?
- How can I work with my department or PI to secure a UMass-owned device if collaborating with a SPHHS faculty member?
- Check out the ITO website for SPHHS specific policies and procedures that intersect with technology
- Contact: sphhshelp [at] umass [dot] edu or sphhsit [at] umass [dot] edu
Central UMass IT
- Central IT supports personal device questions, as well as campus-wide technology support for apps and services such as:
- Classroom Technologies
- Eduroam (WiFi)
- General UMass IT related policy questions
- Explore their services: https://www.umass.edu/it//services
- Request support: https://www.umass.edu/it/support
- 24/7 helpdesk: https://embanet.frontlinesvc.com/app/home/p/2101
NetID, SPIRE, and IT Help
Your UMass NetID is your primary user name for your IT account and gives you access to the campus network, SPIRE, and your UMass email. If you’re having any issues with your NetID or need help finding or changing your password, check out the University Information Technology’s Understand Your NetID & Password page.
SPIRE is the university’s secure online student information system. On SPIRE, you can register for classes, view your class schedule, change your meal plan, view and pay your bills, manage any holds on your account, and much more. To learn more about the resources on SPIRE, check out the university IT’s SPIRE Information page.
If you have any other IT questions, please start by emailing the SPHHS ITO at sphhshelp [at] umass [dot] edu and they will assist where they can; if they can’t help, they will direct you to Central IT support.
SPHHS ITO maintains the only HIPAA compliant cluster for UMass Amherst researchers. The cluster is located in the MGHPCC. This is a place where SPHHS researchers can collaborate with other UMass and outside entities on projects that need to meet NIST level compliance.
SPHHS provides access to a seven-seat computer lab in the basement of Arnold House. These computers are for use by research assistants, graduate students, and students taking graduate-level courses in SPHHS. The computers are networked, and share common software and printers. They are connected to the university fiber optic network to provide fast Internet access. Computers are available on a first-come, first-serve basis. Additional computer access is often available in individual departments or through computers on research projects and grants.
UMass IT manages a number of computer classrooms and labs across campus. For additional information on campus computing resources, please visit the Computer Classroom Resource page.
In addition to the software in the computer labs, students can request access to a virtual machine if their current machine is not capable of handling the required software for a specific course.
Students can get access to some free or discounted software. UMass IT-supported software license information
Please view this from Google for Education presents: Stay Safe From Phishing and Scams
If you receive a questionable email, please forward it to: itprotect [at] umass [dot] edu
Wireless and Eduroam
Eduroam allows UMass Amherst students, faculty, and staff to obtain free wireless connectivity at participating institutions in the U.S. and abroad, by simply opening their device. This makes connecting to the Internet easy and convenient when visiting other campuses for conferences, research, or other reasons.