Information Technology

UMass Information Technology (UMass IT) provides support for all your computing needs on and off campus. Central IT provide campus wide technology support for apps and services, as well as answer personal device questions.

See all the services available to you with the IT Guide for Students and IT Services homepage.

The office is open Monday-Friday, 8:30 AM – 5:00 PM. No appointment necessary. Walk-ins and calls accepted until 4:45 PM.

  • Call: 413.545.9400 
  • Email: it [at] umass [dot] edu (it[at]umass[dot]edu) 
  • IT Support Live Chat
  • In-person at the Campus Center (1 Campus Center Way, Amherst, MA 01003)

Remote support available after hours:

  • 5:00 PM – 10:00 PM, Monday-Thursday
  • 5:00 PM – 9:00 PM, Friday
  • 10:00 AM – 10:00 PM, Saturday & Sunday

Quick Links

Hardware

Recommended & Minimum Computer Configurations for Students: 

Microsoft Office 

Canvas 

Printing on Campus

Locations:

  • W.E.B. Du Bois Library – Lower Level, Learning Commons
  • Science and Engineering Library, Lederle Graduate Research Center (LGRC) – Low-rise, Second Floor 

Printing Instructions

Printing FAQs

Software

Virtual Desktop

General UMass IT related policy questions

NetID, SPIRE, and IT Help

Your UMass NetID is your primary user name for your IT account and gives you access to the campus network, SPIRE, and your UMass email.

Activate your account.

If you’re having any issues with your NetID or need help finding or changing your password, check out the University Information Technology’s Understand Your NetID & Password page.

SPIRE is the university’s secure online student information system. On SPIRE, you can register for classes, view your class schedule, change your meal plan, view and pay your bills, manage any holds on your account, and much more.

Quick Link for SPIRE

To learn more about the resources on SPIRE, check out the University Information Technology’s SPIRE Information page.

SPHHS Information Technology Office (ITO)

Additionally, the SPHHS Information Technology Office (ITO) supports faculty, staff, and students within the school.

SPHHS ITO

Assists with questions specific about your time in SPHHS:

  • How do I gain access to the School’s Qualtrics license for a research project?
  • How do I set up a subsidiary account for my work?
  • How can I work with my department or PI to secure a UMass-owned device if collaborating with a SPHHS faculty member?

Check out the ITO website for SPHHS specific policies and procedures that intersect with technology.

Contact: sphhshelp [at] umass [dot] edu (sphhshelp[at]umass[dot]edu)

If you have any other IT questions, please start by emailing the SPHHS ITO at sphhshelp [at] umass [dot] edu (sphhshelp[at]umass[dot]edu) and they will assist where they can; if they can’t help, they will direct you to Central IT support.

Computer Resources

High-Performance Computing

SPHHS ITO maintains the only HIPAA compliant cluster for UMass Amherst researchers. The cluster is located in the MGHPCC. This is a place where SPHHS researchers can collaborate with other UMass and outside entities on projects that need to meet NIST level compliance.

SPHHS provides access to a 7-seat computer lab in the basement of Arnold House. These computers are for use by research assistants, graduate students and students taking graduate level courses in SPHHS. The computers are networked and share common software and printers. They are connected to the university fiber optic network to provide fast Internet access. Computers are available on a first come, first-serve basis. Additional computer access is often available in individual departments or through computers on research projects and grants.

UMass IT manages a number of computer classrooms and labs across campus. For additional information on campus computing resources, please visit the Computer Classroom Resource page.

Email Safety

Please view this from Google for Education presents: Stay Safe From Phishing and Scams. If you receive a questionable email, please forward it to: itprotect [at] umass [dot] edu (itprotect[at]umass[dot]edu)

Network Connectivity

The campus Wi-Fi network is titled Eduroam. Eduroam allows UMass Amherst students, faculty, and staff to obtain free wireless connectivity at participating institutions in the U.S. and abroad, by simply opening their device. You can access the network by logging in with your Umass Amherst email and password. This makes connecting to the Internet easy and convenient when visiting other campuses for conferences, research, or other reasons.

Setting up Edu-roam on Windows, Mac OS, iPhone/iPad, Android, and More

To set up wired Access (Ethernet) and use Virtual Private Network (VPN) Service.

Additional Student Services

LinkedIn Learning

  • Free online library of training videos on software and much more, with 15,000+ courses available.
  • Log in with your UMass Amherst email and password. 
  • Launching LinkedIn Learning

Reference Manager