Canvas at UMass Amherst

Find answers to your Canvas questions

• How to: Logging In to Canvas and finding your courses

Help for Students Accessing Canvas & General Tech Help
IT Service Desk

For general technology help, and help accessing university technology services including Canvas, the IT Service Desk is available via chat, phone, or in-person in the Campus Center during service hours.

24/7 Canvas Tech Support
Available from Instructure

For technical help with using Canvas, 24/7 support is available from Instructure in Canvas.

Instructor Resources

Instructional Support for Canvas

The Instructional Media Lab helps instructors with academic technology needs from some of the most knowledgeable (and patient) people you will ever meet.

• Instructional Media Lab Drop-Ins, Monday-Friday, 10AM - 1PM via Zoom
• Email Support: @email

Instructional Design Support for Canvas

Instructors can reach out to the UMass Amherst Instructional Design, Engagement, and Support (IDEAS) Team for help with instructional design and support using Canvas

• Schedule a 1:1 with an Instructional Designer
• IDEAS Canvas Support Options and Resources

24/7 Canvas Tech Support
Available from Instructure

For technical support with using Canvas, 24/7 support is available from Instructure in Canvas.
⚠ Note: This support option is focused on technical issues, e.g. troubleshooting or help navigating the Canvas interface.
See IDEAS support options above for instructional design support.

Phone line: +1 (855) 219-3080

Course Migration Resources

Articles, support options, and more to aid a smooth transition to a singular LMS.

• Transition Resources
• Course Migration Schedule
• Canvas Transition: Detailed Timeline

For all instructors teaching at UMass Amherst, these resources will allow you to stay up to date on the latest in Canvas, learn more about the new LMS, and provide new possibilities for your courses.

• ULearn Canvas (you must first log in to Canvas to access)
• Creating Accessible Learning Content
• Canvas Course Checklist
• Workshops and Events
• Support article: Building a New Course in Canvas
• More Canvas support articles