In an emergency - e.g. lock-out, trapped in an elevator, smoke, fire, gas or water leak, power outage - call the Facilities Service Center at (413) 545-6401 - open 24/7.
General Service Requests
Use the general non-emergency service request form for a service provided by Facilities & Campus Services (building or grounds maintenance, alterations, or custodial work). After submitting the form, you will receive a confirmation email and periodic emails to update you on the status of your request. You must be connected to the campus network, either via hard wire, eduroam, or VPN/Global Protect in order to access the form.
