Contacts
- Steve Lemay, Associate Director Building Maintenance
- Assistant Director: (413) 545-6429
To Report An Issue In Your Building,Contact:
For Non-Emergency Service Request, Submit:
Our Services
- Architectural maintenance & repair
- Mechanical maintenance & repair
- Asbestos, lead and mold abatement
- Contract management
- Painting
- Window/AC service & repairs
Basic Services
Any repair cost associated with the building components that are part of a building’s original design and construction are covered in the operational budget of Facilities & Campus Services. Services that are covered by the Building Maintenance area include:
- Monitoring of a building’s temperature, humidity, and emergency alarms systems 24 hours a day.
- Maintaining the structural and system integrity of buildings: windows, walls, painting of common areas, doors, locks, lights, flooring, ceilings, roofing; high and low voltage electrical distribution; life safety systems; air supply and exhaust distribution systems; emergency generators; interior and exterior steam, chilled water, and heating hot water distribution piping; sanitary and lab waste systems; and domestic water services.
- Repair and replacement of damaged or missing signage.
- Preventative maintenance of building systems.
Special Services
Special services require a charge to the department; please submit a Service Request for an estimate. Examples that require a charge include:
- Alterations or additions to any original building system.
- Maintenance or alteration to any system or equipment that supports a specific department or lab function.
- Accessory room features including projectors, projection screens, teacher stations, furnishings, and other accessory items that are not required for building occupancy or fire and life/safety purposes.
- Painting offices and other non-public areas over and above current levels.
- Support for special/Institute and department events.
- All services provided to Auxiliary Services, Athletics, Residential Life, and other campus-related non-state funded organizations.
- Signage over and above standard building signs.
Billable Rates
The billable rate for Facilities Management labor recharge is $50.00 per hour for standard building maintenance and $75.00 per hour for premium rate services.
Painting
Building Maintenance is responsible for painting University facilities. A priority list of areas in need of painting is maintained, and work is scheduled as staffing and resources permit. Requests for repainting areas outside the normal schedule may be made through a Service Request and will be charged to the requesting department.
Departments or users may not do their own painting. This ensures compliance with, and enforcement of, hazardous materials handling and disposal regulations and maintains appropriate University conditions, appearance, and quality of workmanship.
Examples of non-billable painting include graffiti removal; painting public areas (such as corridors, classrooms, and restrooms); and painting handrails and light poles. Billable painting services include new work or work on non-facility items, such as painting departmental equipment and any painting as part of renovation work.
Electrical
The University owns and operates a complex electrical infrastructure to serve the campus. University electricians maintain the high-voltage distribution and building electrical systems.
Examples of non-billable electrical service include circuit breaker replacement; outlet repair; street light repair; exterior building light repair; and light fixture repairs, including ballast replacement. Billable electrical services include new work or work on non-facility items, such as the installation of additional outlets or relocating existing outlets; installation of dedicated circuits or special voltage; installation or repair of department-owned equipment; installation of additional light fixtures; connecting department-owned furniture and equipment; any electrical work associated with renovations; and standby for special events.
Plumbing
Plumbing services are provided to maintain the interior and exterior plumbing for the campus.
Examples of non-billable plumbing service include the repair and maintenance of all plumbing (pipes and fixtures) integral to the building operating system; leaky faucets, drains, and pipes; clogged drains in sinks, toilets, urinals, and floor drains; repair of drinking fountains; and repair of tanks, valves, traps, heat exchangers, etc. Billable plumbing services include new work or work on non-facility items, such as the installation or removal of plumbing fixtures; repair of plumbing problems related to departmental equipment (e.g., autoclaves, air systems); and installation or repair of department-owned equipment and all renovation work.
HVAC
Heating, ventilation, and air conditioning technicians play a vital role in maintaining comfort on campus. They provide services from repair to complete overhauls of a building’s heating and cooling system.
Examples of non-billable HVAC service include the repair of air conditioning units; repair of heating and cooling units; temperature adjustments; air compressor repairs; and maintaining air handling equipment. Billable HVAC services include new work or work on non-facility items, such as the installation or repair of department-owned equipment and HVAC work associated with renovations.
Carpentry
Carpentry service involves the repair of existing building architectural components.
Examples of non-billable carpentry service include the repair of existing doors, doorstops, and hinges; repair of horizontal and vertical blinds; repair to moldings, baseboards, and weather stripping; replacement of handrails; repair of damaged walls and ceilings; and replacing damaged windows. Billable carpentry services include new work or work on non-facility items, such as the construction of bulletin boards and carpentry work as part of renovations.