students smiling on campus in snow
Customer Service

Facilities Management Coordinators

FCS Facilities Management Coordinators (FMC) help with scheduling planned work and are knowledgeable contacts with the campus community.  Our FMCs work with you to develop scope-of-service required to meet the customer’s objectives.

Work Management Specialists (WMS) are responsible for the process by which the campus community requests facilities-related work and the systems used to track work orders, ensuring that work flows efficiently through F&CS from intake to completion.  Work Management includes the Facilities Service Center and Facilities Management Coordinators.

Photo of Work Management Manager Lu Bedward
Lu Bedward
Work Management Manager
lbedward@umass.edu
(413) 545-3604
Photo of Steven Darga
Steven Darga
Work Management Specialist
sdarga@umass.edu
(413) 545-9220
emily
Emily Emond-Campbell
Facilities Management Coordinator
ehemond@umass.edu
(413) 468-0806
Photo of Susan Gualberto
Sue Gualberto
Work Management Specialist
sgualberto@umass.edu
(413) 545-7161
Sara Moffett
Work Management Specialist
smoffett@umass.edu
(413) 545-7160
Patrick Nee
Facilities Coordination Manager
patrick.nee@umass.edu
413-362-9703
laura
Laura Shiels
Facilities Management Coordinator
laura.shiels@umass.edu
Cell: (413) 468-0805
Photograph of employee Casey Simpson
Casey Simpson
Facilities Management Coordinator
caseysimpson@umass.edu
Cell: (413) 468-0863
Photo of Lizabeth Velez
Lizbeth Velez
Facilities Management Coordinator
lvelez@umass.edu
413-450-2495