Facilities & Campus Services

The Facilities Solutions Center is staffed 24/7/365, so we're able to provide the help you need when you need it most.  If you discover a problem in a building, on campus grounds, with utility services or at a construction site, call us at 413-545-6401, day or night.  Weekends and holidays, too.  We're always here to help.

Facilities & Campus Services Catalog - Summer, 2015

The spring/summer catalog is here! 
The Facilities & Campus Services Catalog is a dynamic PDF compendium of all our services. It's a handy reference guide with live hyperlinks to connect you to the right person or information fast.

Our PSAs can normally be heard Monday mornings on WMUA - 91.1FM during the academic year to keep the campus informed about major projects, disruptions and developments.  Listen to the latest announcement from your "Face Made for Radio" (mp3).  A video version, along with archive clips, is also available on Facebook.

 FCS Customer Service Videos

Shane Conklin, Associate Vice Chancellor for Facilities & Campus Services

Welcome. With Shane Conklin, Associate Vice Chancellor for Facilities & Campus Services.

How to request services. With Larry Snyder, Director, FCS Administrative Services.

How your service requests are handled. With Melissa Bergeron, Customer Service Manager, FCS Administrative Services.


There's an app for that!There's an app for that.

Broken street light? Peeling paint? Dripping faucet? Need a full-scale workplace alteration? FCS has partnered with My UMass to create a service request app. Make any facilities-related request (non-residential, non-emergency), and we'll take care of it pronto.

Convenience, efficiency, effectiveness --there's an app for that.

Get the app.  

Facilities Campus & Services Home