The Facilities Solutions Center is staffed 24/7/365, so we're able to provide the help you need when you need it most. If you discover a problem in a building, on campus grounds, with utility services or at a construction site, call us at 413-545-6401, day or night. Weekends and holidays, too. We're always here to help.
The spring/summer catalog is here!
The Facilities & Campus Services Catalog is a dynamic PDF compendium of all our services. It's a handy reference guide with live hyperlinks to connect you to the right person or information fast.
Our PSAs can normally be heard Monday mornings on WMUA - 91.1FM during the academic year to keep the campus informed about major projects, disruptions and developments. Listen to the latest announcement from your "Face Made for Radio" (mp3). A video version, along with archive clips, is also available on Facebook.
FCS Customer Service Videos
|Welcome. With Shane Conklin, Associate Vice Chancellor for Facilities & Campus Services.|
|How to request services. With Larry Snyder, Director, FCS Administrative Services.|
|How your service requests are handled. With Melissa Bergeron, Customer Service Manager, FCS Administrative Services.|
There's an app for that.
Broken street light? Peeling paint? Dripping faucet? Need a full-scale workplace alteration? FCS has partnered with My UMass to create a service request app. Make any facilities-related request (non-residential, non-emergency), and we'll take care of it pronto.
Convenience, efficiency, effectiveness --there's an app for that.