The Facilities Solutions Center is staffed 24/7/365, so we're able to provide the help you need when you need it most. If you discover a problem in a building, on campus grounds, with utility services or at a construction site, call us at 413-545-6401, day or night. Weekends and holidays, too. We're always here to help.
The fall/winter catalog is here!
The Facilities & Campus Services Catalog is a dynamic PDF compendium of all our services. It's a handy reference guide with live hyperlinks to connect you to the right person or information fast.
Our PSAs can normally be heard Monday mornings on WMUA - 91.1FM during the academic year to keep the campus informed about major projects, disruptions and developments. Listen to the latest announcement from your "Face Made for Radio" (mp3).
FCS Customer Service Videos
|Welcome. With Shane Conklin, Associate Vice Chancellor for Facilities & Campus Services.|
|How to request services. With Larry Snyder, Director, FCS Administrative Services.|
|How your service requests are handled. With Melissa Bergeron, Customer Service Manager, FCS Administrative Services.|
There's an app for that!
Peeling paint? Dripping faucet? Broken street light? Need a full-scale workplace alteration? FCS has partnered with My UMass to bring you a Service Request app. Use our app to make any facilities related service request (non-residential, non-emergency), and we'll take care of it.