Operational Services, an area of Facilities Management, includes the Facilities Service Center, Customer Service, Residential Service Desks, Mail and Distribution Services and Electronic Security. See our Organizational Chart.
Please contact one of our Facilities Management Coordinators listed below. You may also email us at @email.
Dawn M. Bond, Director
Operational Services
@email
UMass Amherst Building Coordinators accept an important responsibility and are key communicators and support to the campus community . The time and energy they bring to the task make UMass Amherst a better place to learn, work and play.
Facilities Management Coordinators schedule planned work and develop a scope-of-service to meet the customer’s objectives. Work Management Specialists are responsible for the process by which the campus community requests facilities work and the systems used to track work orders, ensuring that work flows efficiently from intake to completion. Work Management includes the Facilities Service Center and Facilities Management Coordinators.
The Facilities Service Center is staffed 24 hours a day, seven days a week, 365 days a year. Contact them you discover a problem in a building, on campus, with utility services, or at a construction site, or If you're having an emergency (lock-out, trapped in an elevator, water leak) or have a question.
Each Residential Service Desk is staffed by a team of full-time and student staff dedicated to giving you the best possible experience in the Residence Halls! Residential Service Desk Coordinators, Residential Service Desk Coordinators, and Customer Service Associates will be available to answer your questions and provide hall related services.
UMass Mail & Distributions Services offers incoming/outgoing mail pickup and on-campus delivery, bulk mail services, mailpiece design assistance, five college campus mail pickup and delivery, distribution services, campus mail supplies and opScan Services intake and processing