Operational Services is an area of Facilities Management. Operational Services includes the Facilities Service Center, Customer Service, Residential Service Desks, Mail and Distribution Services and Electronic Security. See our Organizational Chart.
Contact
Dawn M. Bond
Director of Operational Services
@email
(413) 577-1929
Facilities Service Center
The Facilities Service Center is staffed 24 hours a day, seven days a week, 365 days a year. Contact the Facilities Service Center if you discover an emergency in a building, on campus, with utility services, or at a construction site.
Work Management Specialists
Work Management Specialists are responsible for the process by which the campus community requests facilities work and the systems used to track work orders, ensuring that work flows efficiently from intake to completion.
Residential Service Desk
Each Residential Service Desk is staffed by a team of full-time and student staff dedicated to giving you the best possible experience in the Residence Halls! Residential Service Desk Coordinators, Residential Service Desk Coordinators, and Customer Service Associates will be available to answer your questions and provide hall related services.
Building Coordinators
UMass Amherst Building Coordinators accept an important responsibility and are key communicators and support to the campus community . The time and energy they bring to the task make UMass Amherst a better place to learn, work and play.
Facilities Management Coordinators
Facilities Management Coordinators schedule planned work and develop a scope-of-service to meet the customer’s objectives.
UMass Mail & Distributions Services
UMass Mail & Distributions Services offers incoming/outgoing mail pickup and on-campus delivery, bulk mail services, mailpiece design assistance, five college campus mail pickup and delivery, distribution services, campus mail supplies and opScan Services intake and processing