Facilities Service Center

Please contact us if you discover a problem in a building, on campus, with utility services, or at a construction site, or If you're having an emergency (lock-out, trapped in an elevator, water leak) or have a question. The Facilities Service Center is staffed 24 hours a day, seven days a week, 365 days a year. You may contact a Facilities Management Coordinator if your request has not been addressed within two weeks.

• Phone: (413) 545-6401
• Hours: 24/7
• Location: 123 Berkshire House, 121 County Circle on the Amherst campus.

In An Emergency

For emergencies: Fire, fire potential, loss of life, bodily injury, life-threatening or criminal activity, chemicals or other environmental hazards:

• Call 413-545-3111, the emergency number to UMass Police from your cell.
• Call 413-545-3111 through Microsoft Teams.
• Call from one of the Campus Help Phones (auto-connects to UMass Police).

Best practice for on-campus emergencies is to use your cell phone. If you must use Teams, call (413) 545-3111 directly.  If you call 911 via TEAMS, you will still get a public safety dispatcher, but be ready to give your exact location.  A call from TEAMS to 911 may be problematic with determining your location.

For Non-Emergency Service Requests

Submit the General Service Request Form for non-emergencies requests. Also browse the list of all Service Request Forms for non-emergency service requests. To follow up on a request, please email @email.