Please contact if you discover a problem in a building, on campus, with utility services, or at a construction site, or If you're having an emergency (lock-out, trapped in an elevator, water leak) or have a question. The Facilities Service Center is staffed 24 hours a day, seven days a week, 365 days a year. You may contact a Facilities Management Coordinator if your request has not been addressed within two weeks.

  • Phone: (413) 545-6401
  • Hours: 24/7
  • Location: 123 Berkshire House, 121 County Circle on the Amherst campus.

In An Emergency

police flashing light

For emergencies: Fire, fire potential, loss of life, bodily injury, life-threatening or criminal activity, chemicals or other environmental hazards:

  • Call 413-545-3111, the emergency number to UMass Police from your cell.
  • Call 413-545-3111 through Microsoft Teams.
  • Call from one of the Campus Help Phones (auto-connects to UMass Police).

Best practice for on-campus emergencies is to use your cell phone. If you must use Teams, call (413) 545-3111 directly.  If you call 911 via TEAMS, you will still get a public safety dispatcher, but be ready to give your exact location.  A call from TEAMS to 911 may be problematic with determining your location.

For Non-Emergency Service Requests

Submit the General Service Request Form for non-emergencies requests. Also browse the list of all Service Request Forms for non-emergency service requests. To follow up on a request, please email @email.

Facilities Service Center Staff

Name Title
Tony Calderon Communications Dispatcher
Ethan Douville Clerk IV
Matt Grip Clerk IV
Thor Hansen  Clerk IV
Kiersten Hartnagel  Communications Dispatcher
Nathan Kinard Communications Dispatcher
Jonathan (Gee) Kim  Communications Dispatcher
Lisa Jarvis Communications Dispatcher
Kelly Nichols Facilities Service Center Manager
Patrick Shreve  Communications Dispatcher
Stephan Warren  Communications Dispatcher