Services Provided by EDS
Engineering Enterprise Desktop Support (EDS) provides the following services to current faculty, students, and staff of the College of Engineering:
Wired and wireless internet and LAN connectivity
- If you need to be able to reach your computer on the EDS network from outside the College of Engineering, please submit a entdtsupport [at] umass [dot] edu (help request).
Desktop support
EDS staff can provide support for university-owned desktop and laptop computers. Typical services provided:
- Setup of new computers purchased by the College of Engineering, including:
- setting up the computer to a standard image with Windows
- Windows updates
- McAfee Antivirus
- Adobe Creative Suite
- Microsoft Office (including configuring MS Outlook to OIT’s Exchange Server)
- migrating files if the new computer is replacing an old computer
- Internet browser of choice (e.g., Chrome or Firefox)
- Configuration and installation of printers
- Desktop support for university-owned computers
- Software support for industry-standard packages (e.g., Microsoft Office, Adobe Creative Suite, etc.)
- Scanning of computer for viruses and malware
Fee-based services:
- Network wiring (EDS will run two 1GB RJ45 connections per box) at a cost of $125.00.
- For computer repairs, contact the IT Repair Center.
- Emergency software updates to College of Engineering computer labs at a charge of current over-time. rates. (Any software updates will need to be done on off-hours, because CoE labs are used all day Monday–Friday.)
Computer labs
EDS maintains computers in classrooms and labs. The systems in these rooms have the same base software packages plus special software as requested by a faculty member for class and assignment use. Please see your faculty member or department contact for more information on specialized software. Printing services are available. Lab computers are only accessible by members of the College of Engineering.
- ELab 307: 50 systems
- Marston 23: 16 systems
- Marston 12 (“Perrell” ): 9 systems
- Goessmann 155 (“C.R.I.B.”): 36 systems
- Goessmann 267: 22 systems
Printing
- EDS maintains a print quota system on its printers. Graduate and Undergraduate students are allowed a print quota of $7.50 each semester, which corresponds to 75 pages in black and white pages. Page balances do not carry over to the following semester; therefore, the print quota will reset at the start of Fall and Spring semesters, as well as the start of summer break.
- The print quota applies to staff and faculty accounts as well. However, staff and faculty do not receive an initial quota but may purchase pages through ECS.
- The printing rates are based on a charge of $0.10 per page for black and white printing and $0.50 per page for color printing. Increases to a user's print quota may be purchased through the EDS main office (Marcus 100) at the cost of $5.00 per 50 additional black and white pages.
- The print server checks the status of a user's quota at the start of a print job. If the quota is exhausted, no further jobs will print. If a job will use up the remaining quota, the job will print even if it goes beyond the allotment. This deficit will be subtracted when more pages are added to the quota allotment. This means that, if a user only has five pages left on his or her quota but prints 10 pages, the job will still print. However, when this user purchases an increase to his or her page limit, a deficit of five pages would already exist, leaving the user with 95 available pages.
Software on lab computers
Software packages that are maintained by ECS on lab computers (not all available on all systems) are:
- Adina 8.9
- Adobe AIR
- Adobe Shockwave
- Adobe Flash Player
- Adobe Creative Suite CS5: Photoshop, Dreamweaver, Fireworks, FlashPro, Illustrator, Indesign, PixelBender, Acrobat ProX
- Altera Suite: Quartus II 6.0, Nios II EDS 6.0, ModelSim 6.1d, MegaCore
- Ansys 15
- Ansys Training Materials
- Arc GIS 10 Desktop w/ ArcInfo workstation
- Arena 14
- Aspen 7.3
- Autodesk AutoCad 2015
- Autodesk REVIT Architecture 2015 (64BIT ONLY)
- Autodesk Inventor 2015
- AutoMod 11
- Avid Mux Video Editor 2.5.6
- Bentley Steel Bridge Comp. Suite: Microstation V8i, STAAD Pro V8i, Structural Modeler v8i
- BioWin 3
- CD Burner XP 4.4.0
- Circuit Maker 6
- Corpscon 6.0.1
- Corsim-TSIS 5.0
- Cygwin bash Shell
- Dr. Java
- Eclipse 4.3
- EPA Net 2.0
- Envi 5
- ForeVid forensic Video Editor 1.1
- Firefox Mozilla Web browser
- GAMS IDE 24.0.1
- Google Earth
- Google Sketchup Make 2014
- HCS 2010 v4.1 McTrans
- HEC-HMS 3.5
- HEC-RAS 4.1
- Hydro CAD
- Internet Explorer 11
- Java 7u65
- Java SE developer Kit 7u25
- KWaves98 w/ Examples
- Mathcad 14
- MathCad Prime 3.0
- Mathemtica 10
- Mastan 2 v3
- Matlab R2014a
- Microsoft Office Pro 2010: Word, Excel, Powerpoint, Access, Publisher
- Microsoft Visual Studio
- Minimum Design Loads for Buildings and Other Structures
- Minitab 16
- Moves 2010
- Net Logo 5.1
- Notepad++ v6.6.8
- NLSB Drawings (Architectural/Structural)
- Orcad Suite - PSpice 9.2 Lite
- PCA Structure - Column
- PCA Structure - Slab
- PCAAD 6
- PTC Pro Engineer 4 - Wildfire
- PTC Creo Elements 3.0
- Putty 0.6
- Quicktime player 7.7.5
- R - Statistical Package 2.11.1
- RISA-3D 11.0 -demo-
- River 2D
- SAAP2000 v14.24
- Secure CRT 6.5
- Stella 9.1.2
- Synchro/Trafficware
- Tex: Pro TexMaker-X
- Tex: MikTex-TexWorks
- VISSIM/PTV-vision 4.3
- VLC Media Player 2.1.5
- WebEx Network recorder
- West Point Bridge Designer 2010
- Win DVD - HP Edition
- Win SCP 4.2
- X-Ming 6.9
- 7-zip 4.65