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Information Technology

Get Tech Help

General tech, computing, & online services support
IT Service Desk
⚠️ In-person support requests and calls accepted until 15 minutes before closing.
Submit an Online Help Request

Email and Chat Support

8:30 a.m. - 9:45 p.m. Monday - Friday | 10 a.m. - 10 p.m. Saturday & Sunday

Phone Support

8:30 a.m. - 4:45 p.m. Monday - Friday

In-Person Support

8:30 a.m. - 7:45 p.m. Monday - Friday

In-person support available at the IT Service Desk located in the Campus Center just off the main concourse headed towards the Student Union.
No appointment necessary.

Computer, Phone & Other Device Repairs

Support for instructors using teaching & learning technologies
Teaching Support

General Email Support

Available for assistance with UMass Amherst supported teaching technologies.

Daily Zoom Drop-in Session

10 a.m. - 3 p.m. Monday - Friday

Classroom Technology Support

For assistance with classroom technologies, email

Support for IT managed university-owned devices
Enterprise Desktop Support

Desktop Support & Departmental Computer Management

8:30 a.m. -  5 p.m., Monday - Friday, except during university closures

In-person consultation by appointment only. To schedule a consultation, email or call (413) 545-4048