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Information Technology

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24/7 Canvas tech support available from Instructure in Canvas

Students and instructors: 24/7 Canvas tech support is now available directly from Instructure. Just log in to Canvas and click the Help button (located in the lower left on the web, or the menu in the Canvas Student app).

24/7 Canvas tech support is not provided by the UMass Amherst IT Service Desk, but rather by Instructure, the developers of the Canvas learning management system. See the Canvas landing page for more information.

IT Service Desk support is available for technical issues with the hours and options listed below.

General tech, computing, & online services support IT Service Desk
⚠️ In-person support requests, calls, and chat accepted until 15 minutes before closing.
The IT Service Desk will be closed:
  • Monday, May 27
  • Wednesday, June 19
  • Thursday, July 4
Submit an Online Help Request

Email and Chat Support

8:30 a.m. - 7:00 p.m. Monday - Friday | 10 a.m. - 7 p.m. Saturday & Sunday

Phone Support

8:30 a.m. - 5:00 p.m. Monday - Friday

In-Person Support

8:30 a.m. - 7:00 p.m. Monday - Friday

In-person support available at the IT Service Desk located in the Campus Center just off the main concourse headed towards the Student Union.
No appointment necessary.

Support for instructors using teaching technologies Teaching Support

General Email Support

Available for assistance with UMass Amherst supported teaching technologies.

Daily Zoom Drop-in Session

10 a.m. - 3 p.m. Monday - Friday

Classroom Technology Support

For assistance with classroom technologies, email cts@umass.edu.

Support for IT managed university-owned devices Enterprise Desktop Support

Desktop Support & Departmental Computer Management

8:30 a.m. -  5 p.m., Monday - Friday, except during university closures

In-person consultation by appointment only. To schedule a consultation, email eds@umass.edu or call (413) 545-4048

Report an Information Security Issue
Information Security

Not sure where to start, or experiencing security issues not listed here?
Contact itprotect@umass.edu.

Suspicious Messages, Phishing, and Scams

If you have:

  • Received or responded to a supsicious message
  • Provided sensitive information or something of value to someone you don't trust
  • Experienced other security issues

Contact the security team at itprotect@umass.edu.


Unauthorized Access to Devices or Systems

If you suspect someone may have unauthorized access to a device or system containing university data (through malware, physical access, or other means), email itprotect@umass.edu.


Lost or Stolen Devices

If you believe a device containing university data has been lost or stolen, email itprotect@umass.edu.

Compromised or Unauthorized Accesses to Payment Card Information

If you suspect a compromise or unauthorized access to credit card information, contact the campus ecommerce representative immediately at pci@admin.umass.edu to initiate the appropriate response, pursuant to the acquiring bank and card brand incident response procedures.

More information about responding to information security incidents

Support for Assistive Technology & Web Accessibility
Assistive Technology Center

The Assistive Technology Center (ATC) offers instruction, training, and support for assistive technology tools to any member of the University community.
Learn more about resources available through ATC

General Email Support

For general questions, support and training with assistive technology tools, or to schedule an appointment, contact atc@umass.edu


In-Person Help

W.E.B. Du Bois Library, Lower Level, Room 43

The ATC is equipped with some assistive technologies one can use only in the computer lab, such as Dragon Naturally Speaking and OCR scanning tools. The ATC is open following the Du Bois library schedule, and staff are available to help by appointment.
Email atc@umass.edu to schedule an appointment.

Requesting Accomodations

Looking for Computer Repairs? Contact the UMass Store.