General Account, Computing, & Online Services Support
IT Service Desk | Start here for most issues.
Email @email or chat online
8:30 a.m. - 10 p.m. Monday - Friday | 10 a.m. - 10 p.m. Saturday and Sunday
Phone - call (413) 545-9400
8:30 a.m. - 5 p.m. Monday - Friday
In-person support in the Campus Center
8:30 a.m. - 7 p.m. Monday - Friday
Save your spot in line - check-in online | No appointment necessary.
Map: Find the IT Service Desk
The IT Service Desk is located in room 225 of the Campus Center, which is just off the main concourse in the indoor walkway between the Campus Center and the Student Union - near the Blue Wall's extended seating area.
Hours exceptions may apply. Holidays & Campus Closures | University Operational Status
Support for IT-Managed, University-Owned Devices
Enterprise Desktop Support
Submit an online help request, email @email, or call (413) 545-4048
8:30 a.m. - 5 p.m. Monday - Friday. In-person consultation by appointment only. Email or call to schedule.
Hours exceptions may apply. Holidays & Campus Closures | University Operational Status
Support for Instructors Using Canvas and Other Teaching Technologies
IDEAS group
Visit IDEAS support to view hours and options.
Drop in on Zoom or in-person, or schedule a consultation.
Report an Information Security Issue
Not sure where to start, or experiencing security issues not listed here? Contact @email.
Suspicious Messages, Phishing, and Scams
If you have:
- Received or responded to a supsicious message
- Provided sensitive information or something of value to someone you don't trust
- Experienced other security issues
Contact the security team at @email.
Unauthorized Access to Devices or Systems
If you suspect someone may have unauthorized access to a device or system containing university data (through malware, physical access, or other means), email @email.
Lost or Stolen Devices
If you believe a device containing university data has been lost or stolen, email @email.
Compromised or Unauthorized Accesses to Payment Card Information
If you suspect a compromise or unauthorized access to credit card information, contact the campus ecommerce representative immediately at [email protected] to initiate the appropriate response, pursuant to the acquiring bank and card brand incident response procedures.
Support for Assistive Technology
Assistive Technology Center (ATC)
The Assistive Technology Center (ATC) offers instruction, training, and support for assistive technology tools to any member of the University community. Learn more about ATC resources.
General Email Support
For general questions, support and training with assistive technology tools, or to schedule an appointment, contact @email
In-Person Help
W.E.B. Du Bois Library, Lower Level, Room 43
The ATC is equipped with some assistive technologies one can use only in the computer lab, such as Dragon Naturally Speaking and OCR scanning tools. The ATC is open following the Du Bois library schedule, and staff are available to help by appointment.
Email @email to schedule an appointment.
Requesting Accomodations
- Students: Contact Disability Services.
- Faculty & Staff: Contact the Accessible Workplace office.