24/7 Canvas tech support available from Instructure in Canvas
Students and instructors: 24/7 Canvas tech support is now available directly from Instructure. Just log in to Canvas and click the Help button (located in the lower left on the web, or the menu in the Canvas Student app).
24/7 Canvas tech support is not provided by the UMass Amherst IT Service Desk, but rather by Instructure, the developers of the Canvas learning management system. See the Canvas landing page for more information.
IT Service Desk support is available for technical issues with the hours and options listed below.
General tech, computing, & online services support
IT Service Desk
Email and Chat Support
8:30 a.m. - 9:45 p.m. Monday - Friday | 10 a.m. - 10 p.m. Saturday & Sunday
Phone Support
8:30 a.m. - 4:45 p.m. Monday - Friday
In-Person Support
8:30 a.m. - 7:45 p.m. Monday - Friday
In-person support available at the IT Service Desk located in the Campus Center just off the main concourse headed towards the Student Union.
No appointment necessary.
Computer, Phone & Other Device Repairs
Support for instructors using teaching & learning technologies
Teaching Support
General Email Support
Available for assistance with UMass Amherst supported teaching technologies.
Daily Zoom Drop-in Session
10 a.m. - 3 p.m. Monday - Friday
Classroom Technology Support
For assistance with classroom technologies, email cts@umass.edu.
Support for IT managed university-owned devices
Enterprise Desktop Support
Desktop Support & Departmental Computer Management
8:30 a.m. - 5 p.m., Monday - Friday, except during university closures
In-person consultation by appointment only. To schedule a consultation, email eds@umass.edu or call (413) 545-4048