- Email, chat, and phone at 413-545-9400
8:30 a.m. - 5 p.m. Monday - Friday
(No appointment necessary) - After-hours email and chat support 5 - 11 p.m. Monday - Friday,
10 a.m. - 11 p.m. Saturday and Sunday - Virtual Office Hours Zoom session for Faculty & Staff - Ask questions & learn more about technology resources.
Mondays 10 - 11 a.m., Wednesdays 10 - 11 a.m., and Fridays 3 - 4 p.m. - In-person tech help at the IT User Services help center in Lederle Graduate Research Center (LGRC) Lowrise is available by appointment.
Schedule an Appointment - Computer, Phone & Other Device Repairs
- Available for assistance with UMass Amherst supported teaching technologies via email at instruct@umass.edu.
- Daily Zoom drop-in session Monday through Friday, 9 a.m. - 4 p.m.
- For assistance with classroom technologies, email cts@umass.edu.
Enterprise Desktop Support
IT support for university-owned devices & departmental computer management.
- Desktop support & departmental computer management:
8:00 a.m. - 5:00 p.m., Monday - Friday, except during university closures - In-person consultation by appointment only. To schedule a consultation, email entdtsupport@umass.edu or call (413) 545-4048
- Infrastructure applications (Active Directory, Exchange, etc.) 24/7 on-call support. More details and cost
- Computer, Phone & Other Device Repairs
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