General tech, computing, & online services support
IT Service Desk
⚠️ In-person support requests and calls accepted until 15 minutes before closing.
Submit an Online Help Request
Email and Chat Support
8:30 a.m. - 9:45 p.m. Monday - Friday | 10 a.m. - 10 p.m. Saturday & Sunday
Phone Support
8:30 a.m. - 4:45 p.m. Monday - Friday
In-Person Support
8:30 a.m. - 7:45 p.m. Monday - Friday
In-person support available at the IT Service Desk located in the Campus Center just off the main concourse headed towards the Student Union.
No appointment necessary.
Computer, Phone & Other Device Repairs
Support for instructors using teaching & learning technologies
Teaching Support
General Email Support
Available for assistance with UMass Amherst supported teaching technologies.
Daily Zoom Drop-in Session
10 a.m. - 3 p.m. Monday - Friday
Classroom Technology Support
For assistance with classroom technologies, email cts@umass.edu.
Support for IT managed university-owned devices
Enterprise Desktop Support
Desktop Support & Departmental Computer Management
8:30 a.m. - 5 p.m., Monday - Friday, except during university closures
In-person consultation by appointment only. To schedule a consultation, email eds@umass.edu or call (413) 545-4048
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