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Information Technology

Get Tech Help

24/7 Canvas tech support available from Instructure in Canvas

Students and instructors: 24/7 Canvas tech support is now available directly from Instructure. Just log in to Canvas and click the Help button (located in the lower left on the web, or the menu in the Canvas Student app).

24/7 Canvas tech support is not provided by the UMass Amherst IT Service Desk, but rather by Instructure, the developers of the Canvas learning management system. See the Canvas landing page for more information.

IT Service Desk support is available for technical issues with the hours and options listed below.

General tech, computing, & online services support
IT Service Desk
⚠️ In-person support requests and calls accepted until 15 minutes before closing.
Submit an Online Help Request

Email and Chat Support

8:30 a.m. - 9:45 p.m. Monday - Friday | 10 a.m. - 10 p.m. Saturday & Sunday

Phone Support

8:30 a.m. - 4:45 p.m. Monday - Friday

In-Person Support

8:30 a.m. - 7:45 p.m. Monday - Friday

In-person support available at the IT Service Desk located in the Campus Center just off the main concourse headed towards the Student Union.
No appointment necessary.

Computer, Phone & Other Device Repairs

Support for instructors using teaching & learning technologies
Teaching Support

General Email Support

Available for assistance with UMass Amherst supported teaching technologies.

Daily Zoom Drop-in Session

10 a.m. - 3 p.m. Monday - Friday

Classroom Technology Support

For assistance with classroom technologies, email

Support for IT managed university-owned devices
Enterprise Desktop Support

Desktop Support & Departmental Computer Management

8:30 a.m. -  5 p.m., Monday - Friday, except during university closures

In-person consultation by appointment only. To schedule a consultation, email or call (413) 545-4048