- Email, chat, and phone at 413-545-9400
8:30 a.m. - 5 p.m. Monday - Friday
(No appointment necessary) - After-hours email and chat support 5 - 7 p.m. Monday - Friday,
10 a.m. - 7 p.m. Saturday and Sunday - In-person tech help at the IT User Services help center in Lederle Graduate Research Center (LGRC) Lowrise is available by appointment.
Schedule an Appointment - Computer, Phone & Other Device Repairs
- For thesis or dissertation help, please email thesishelp@umass.edu.
- Available for assistance with UMass Amherst supported teaching technologies via email at instruct@umass.edu.
- Daily Zoom drop-in session Monday through Friday, 9 a.m. - 4 p.m.
- For assistance with classroom technologies, email cts@umass.edu.
Enterprise Desktop Support
IT support for university-owned devices & departmental computer management.
- Desktop support & departmental computer management:
8:00 a.m. - 5:00 p.m., Monday - Friday, except during university closures - In-person consultation by appointment only. To schedule a consultation, email entdtsupport@umass.edu or call (413) 545-4048
- Computer, Phone & Other Device Repairs
LinkedIn Learning is an online library of in-depth courses on subjects from creative tech tools and techniques to business skills. UMass Amherst students, faculty, and staff have unlimited access to LinkedIn Learning at no cost.
Log in to LinkedIn Learning
Log in with your NetID@umass.edu and password.
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