Canvas at UMass Amherst

For general technology help, and help accessing university technology services including Canvas, the IT Service Desk is available via chat, phone, or in-person in the Campus Center during service hours.

For technical help with using Canvas, 24/7 support is available from Instructure in Canvas.

Instructors can reach out to the UMass Amherst Instructional Design, Engagement, and Support (IDEAS) group for help with instructional design and support using Canvas

• Instructional Media Lab Drop-Ins, Monday-Friday, 10AM - 3PM via Zoom 

  ⚠ Note: As of Friday, August 9th, Instructional Media Lab (IML) in-person support is now available at the new office on the 7th floor of the W.E.B Du Bois Library.

• Schedule Appointment for IDEAS Instructional Design Consultation
• Email Support: @email

For technical support with using Canvas, 24/7 support is available from Instructure in Canvas.
⚠ Note: This support option is focused on technical issues, e.g. troubleshooting or help navigating the Canvas interface. See IDEAS support options above for instructional design support.

Phone line: +1 (855) 219-3080