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Canvas Phone Support Availability Issues - Wed., 9/16

As of 4:50 a.m. ET on Wednesday, September 16, Instructure, the publisher of Canvas has reported that Support Tools (Phones, Chat, Webform, and email)  is temporarily unavailable. See: Instructure Incident.

  • Canvas learning management system itself is unaffected. 
  • This is a vendor-driven incident, affecting Canvas users beyond UMass Amherst.
  • Instructure is working to resolve issues.

If you are experiencing issues accessing other IT services, please contact the IT Service Desk: [email protected] or 413-545-9400. More ways to get tech help.  

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