Resources & Support
Find answers to your Canvas questions
- Canvas Information for Students
- Canvas FAQ for Students
- How to: Logging In to Canvas and finding your courses
Get help with Canvas - Students
Help Accessing Canvas & General Tech Help IT Service Desk
For general technology help, and help accessing university technology services including Canvas, the IT Service Desk is available via chat, phone, or in-person in the Campus Center during service hours.
24/7 Canvas Tech Support Available from Instructure
For technical help with using Canvas, 24/7 support is available from Instructure in Canvas.
Instructor Resources
For all instructors teaching at UMass Amherst, these resources will allow you to stay up to date on the latest in Canvas, learn more about the new LMS, and provide new possibilities for your courses.
- Canvas Training Course
- Canvas Course Checklist
- Workshops and Events
- FAQ for Instructors
- Support article: Building a New Course in Canvas
- More Canvas support articles
Get help with Canvas - Instructors
Instructional Design Support for Canvas - IDEAS
Instructors can reach out to the UMass Amherst Instructional Design, Engagement, and Support (IDEAS) Team for help with instructional design and support using Canvas
- Instructional Media Lab Drop-Ins, Monday-Friday, 10AM - 3PM via Zoom
⚠ Note: As of Friday, August 9th, Instructional Media Lab (IML) in-person support is now available at the new office on the 7th floor of the W.E.B Du Bois Library.
- Schedule Appointment for IDEAS Instructional Design Consultation
- Email Support: @email
24/7 Canvas Tech Support Available from Instructure
For technical support with using Canvas, 24/7 support is available from Instructure in Canvas.
⚠ Note: This support option is focused on technical issues, e.g. troubleshooting or help navigating the Canvas interface. See IDEAS support options above for instructional design support.
Phone line: +1 (855) 219-3080
Course Migration Resources
Articles, support options, and more to aid a smooth transition to a singular LMS.