Unified Communications: October 2021 Updates

Last month, Information Technology announced that the campus phone system would be upgraded to a unified communication environment that seamlessly integrates with popular communication and collaboration technologies, such as Zoom and Microsoft Teams.

A few other updates are below:

• Phone numbers will not change. Members of the campus community will be able to keep their current phone number.
• Accessibility requirements are included in the vendor application process.
• The features of the traditional desk phone, such as voicemail, will be available from most computers or mobile devices.
• Emergency calling, contact centers, and other related service offerings will remain available in the new environment.
• Services using analog lines will continue to be supported to meet current compliance requirements.
• Vendor selection and technical assessment are currently in progress.

Those who have special requirements that should be taken into consideration in IT’s evaluation, contact them at unified-comms-feedback@umass.edu.

For more information, see the Unified Communications Project page.