University News

IT Encourages Checking Junk and Spam Email Folders Following Update to Campus Email Infrastructure

UMass Amherst Information Technology (IT) is committed to optimizing email security and deliverability to campus email systems and reducing the number of legitimate emails miscategorized as spam.  

On Friday, March 10, IT teams completed an update to the campus email infrastructure. The goal was to streamline email filtering options, apply new protections against spam and malware and correctly deliver legitimate emails to your inbox. 

As the flow of email has changed, email filtering will be impacted. Google and Microsoft spam filtering systems adjust to personal preferences and usage patterns. Therefore, for at least the next two weeks, the following recommendations should be observed: 

  • Check junk mail/spam folder frequently
  • Use the reporting features in Microsoft Office 365 or Gmail (“Not junk” and “report not spam,” respectively) to train your email account on specific legitimate messages that may be miscategorized. Step-by-step instructions.

Contact the IT Service Desk at or 413-545-9400 with questions.