News

Update: UMass Amherst IT is investigating issues with LaTex math equation functionality in Canvas. Instructure is aware and working to resolve the issue.

On Friday, May 1, UMass Information Technology notified all UMass community members with an active Adobe license about the renewal process for Adobe Express, Adobe Creative Cloud, and Adobe Acrobat Pro.  

IT Service Desk in-person and phone support will be closed on Friday, May 15 for Commencement. Remote support via email and chat will be available from 8:30 a.m. to 10:00 p.m. 

Announcement for the resolution of the Unity firewall outage.

As of 7:30 p.m. on Thursday, April 30, Limted data access has been restored through a globus endpoint on a server with an interface outside of the Unity firewall. To access data, log into app.globus.org and access the Unity HPC Rstor collection.

On Friday, May 1, Microsoft will retire legacy authentication methods for SharePoint and OneDrive used by some third party applications and services.  This change is part of Microsoft’s ongoing efforts to improve security across Microsoft 365 services.

Update:

As of 4:30 p.m. on Wednesday, April 29, issues affecting Microsoft 365 web applications reported earlier today are resolved.

If you continue to experience issues accessing documents stored in Microsoft 365, using Microsoft 365 applications, or need help with other IT services, please contact the IT Service Desk: [email protected] or 413-545-9400. More ways to get tech help.  

At the Massachusetts Green High Performance Computing Center (MGHPCC), UMass Amherst provides widespread access to a powerful computing cluster that support groundbreaking research across disciplines.