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Qualtrics Issues Update - Thurs., 10/31

As of 10:30 a.m. on Thursday, October 31, UMass Amherst Information Technology has identified the probable cause of issues affecting access to the Qualtrics survey platform.
When attempting to log in, users may see the message "Organization is disabled."

Thank you for your patience as we continue working to resolve these issues. If you are experiencing issues accessing other IT services, please contact the IT Service Desk.

October 30, 2024
Scheduled SPIRE Maintenance – Sat., 11/02, 7 a.m. – 12 p.m.

On Saturday, November 2nd, 2024, from 7 a.m. – 12 p.m., SPIRE, UMass Amherst's student information system, will be unavailable while UMass Amherst Information Technology (IT) performs scheduled maintenance. Thank you for your patience.

October 28, 2024
Planned Maintenance: Wired Network Connectivity Interruption in Some Parts of Campus - 11/06, 6-8 a.m.

On Wednesday, November 6, 2024, from 6-8 a.m., UMass Amherst Information Technology (IT) will perform network reconfiguration throughout campus leading to an interruption in wired network connectivity during the maintenance window. See below for a full list of affected buildings.

October 28, 2024
Turnitin Issues Resolved - Mon., 10/28

UMass Amherst Information Technology is aware of issues affecting Turnitin, a classwork submission and plagiarism detection tool used in Canvas and Moodle learning management systems.

These issues are vendor-driven and external to the university.
Turnitin is investigating the issue. For more information, see the Turnitin status page at turnitin.statuspage.io

Thank you for your patience. If you are experiencing issues accessing other university services, please contact the IT Service Desk.

October 28, 2024
Planned Maintenance: Wired Network Connectivity Interruption in Some Parts of Campus - 10/29, 6-8 a.m.

On Tuesday, October 29, 2024, from 6-8 a.m., UMass Amherst Information Technology (IT) will perform network reconfiguration throughout campus leading to an interruption in wired network connectivity during the maintenance window. See below for a full list of affected buildings.

October 25, 2024
Scheduled SPIRE Maintenance – Sat., 10/26, 7 a.m. – 12 p.m.

On Saturday, October 26, 2024, from 7 a.m. – 12 p.m., SPIRE, UMass Amherst's student information system, will be unavailable while UMass Amherst Information Technology (IT) performs scheduled maintenance. Thank you for your patience.

October 24, 2024
RESOLVED: SpeedGrader Document Issues in Canvas - Tuesday, October 22

As of 1:45 p.m. on Tuesday, October 22, Instructure, the parent company of Canvas, is investigating issues with viewing and downloading documents in SpeedGrader. 

Updates will be provided as soon as they become available. While these issues are being investigated, users can access assignment submissions by clicking on the file name in the grading sidebar. 

If you are experiencing issues accessing other IT services, please contact the IT Service Desk.

October 22, 2024
Planned Maintenance: Wired Network Connectivity Interruption in Eastern Section of Campus - 10/22, 6-7 a.m.

On Tuesday, October 22nd, 2024, from 6 a.m. to 7 a.m., UMass Amherst Information Technology (IT) will perform network reconfiguration in several buildings in the eastern section of campus leading to an interruption in wired network connectivity during the maintenance window. Please see below for a full list of affected buildings.

October 21, 2024
Login Issues Affecting Qualtrics Access - Thurs., 10/17

Issues affecting the ability to log into the Qualtrics survey platform are being investigated. If you are experiencing issues accessing other IT services, please contact the IT Service Desk.

October 17, 2024

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