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Information Technology


IT Network Clients Firewall Maintenance - Weds. 8/2 and Weds. 8/9

July 19, 2017

On Wednesday, August 2, 2017 and Wednesday, August 9, 2017 from 6:00 a.m. until 8:00 a.m., UMass Amherst Information Technology (IT) will be performing maintenance on the IT Network Clients Firewall. The IT Network Clients Firewall provides network connectivity and security protections for several IT, Administration & Finance and Student Affairs desktop networks across campus.

We expect networks and devices behind this firewall will be unavailable for two hours during the maintenance.

Email Delivery Delays to Yahoo! Email Addresses - Wed., 7/12

July 12, 2017

On Wednesday, July 12, 2017, email messages sent to Yahoo! email addresses from UMass Amherst email accounts may be temporarily delayed for up to 48 hours. During this interval, members of the university community may receive notifications of undelivered mail.

UMass Amherst IT staff have resolved the issues and are closely monitoring our email servers. Messages will be delivered as soon as the blocks have been lifted.

If you have any questions, please contact IT User Services at or 413-545-TECH (8324).

Multi-Factor Authentication Service Announcement

July 7, 2017

To help protect the sensitive information of each employee and the university's assets, HR Direct will soon require an additional level of authentication during the login process. HR Direct will be adding Multi-Factor Authentication (MFA) over the coming months. Multi-factor authentication increases security by requiring more than one step to confirm your identity when logging in to computer systems, applications and networks, in a manner similar to banks.

Security Alert! Phishing Scam Targets UMass Amherst Community

July 6, 2017

On July 6, 2017, a new fraudulent phishing message with the subject "Information Technology Services | UMass HFA" began targeting UMass Amherst email users. 

The email appears to have been sent by "Racanelli, Margaret G (School of Education)," contains the text “The Office of Information Technology provides various support services," and includes a link that directs the recipient to a fraudulent version of the UMass Amherst login page.

Moodle Unavailable Thurs., 7/13, 7 a.m.

July 6, 2017

On Thursday, July 13, 2017, UMass Amherst Information Technology will perform a scheduled Moodle upgrade. Moodle will be unavailable beginning at 7:00 a.m. and may remain unavailable until noon. Please plan accordingly.

This upgrade continues to make Moodle more usable and efficient. For more details on the upgrade, see Moodle 3.1 Highlights.