News

As of 8 p.m. on Friday, August 7, UMass Amherst IT has resolved the issues affecting Google Cloud Directory Sync (GCDS).

As of July 29, UMass Amherst Information Technology (IT) is investigating issues affecting auto-provisioning new accounts for Qualtrics users. UMass IT is able to provision new accounts manually, contact @email.

If you are experiencing issues accessing other IT services, please contact the IT Service Desk: [email protected] or 413-545-9400 Option 1. More ways to get tech help.

On Tuesday, August 4, UMass Amherst Information Technology (UMass IT) will be implementing an enhancement to Microsoft Defender for Office 365 to strengthen protection against phishing emails. This change increases Microsoft's ability to identify suspicious messages before they reach users.

While impact should be minimal, users may find legitimate messages occasionally delivered to the Junk email folder if they are identified as suspicious. If you are expecting an email that does not arrive, please check your Junk email folder or contact @email for assistance.

This update is part of

As of 2:50 p.m. on Friday, July 31, UMass Amherst Information Technology (IT) has resolved issues with the UMass Amherst GenAI Platform.

A university the size of UMass Amherst runs on information. Student records, employee data, communications, and service requests live across systems, departments, and workflows. To become useful, it all has to be organized and connected into something actionable. 

As of 11 p.m. on Sunday, July 26, issues related to creating and updating accounts and group membership reported earlier are now resolved. UMass Amherst campus community members are now able to update passwords and accounts as usual. 

Thank you for your patience. If you continue to experience issues with passwords and accounts, or need help with other IT services, please contact the IT Service Desk: [email protected] or 413-545-9400 Option 1. More ways to get tech help.  

Firewall maintenance over the weekend will bring SPIRE down from 7:00 am to 7:00 pm in Saturday, July 25th.

As of 4:10 p.m. ET on Thurs., July 23, Microsoft is reporting that issues with Microsoft 365 Services for Business and Enterprise in North America have been resolved.