News

On Monday, March 17, 2025: UMass Amherst Information Technology (UMass IT) is investigating reports of issues affecting password resets on SPIRE, UMass Amherst's student information system.

On Friday, March 14, 2025, from 6 p.m. – Saturday, March 15, 2025, at 4 p.m., SPIRE, UMass Amherst's student information system, will be unavailable while UMass Amherst Information Technology (IT) performs scheduled maintenance.

Wednesday, March 12, 2025, 4:00 p.m.: UMass Amherst IT is currently investigating the root cause of intermittent outages this week affecting the campus wireless network. We are closely monitoring the network and will provide updates as available.

UPDATE: As of 12 p.m. on Wednesday, March 12, 2025: SPIRE access issues have been resolved. If you continue to have issues with SPIRE or any other IT services, please contact the IT Service Desk. You can also reach the IT Service desk by phone (413-545-9400) or by email (it@umass.edu).

UPDATE: As of 10:50 a.m. on Tuesday, March 11, 2025: Wireless services have been restored to campus. UMass IT will continue to monitor the wireless infrastructure and address issues quickly as they arise.

On Thursday, March 13 from 1 a.m. to 2 a.m., UMass Amherst Information Technology (IT) will perform planned website maintenance that will impact most UMass Amherst websites. Website availability may be interrupted during the maintenance window.

On Wednesday, March 12, 2025, from 7 to 8 a.m., UMass Amherst Information Technology (IT) will reconfigure networks in Hampshire House leading to an interruption in wired network connectivity during the maintenance window.

Update Mon., 3/3, 3:45 p.m.:

As of 3:45 p.m. on Monday, March 3, 2025: Microsoft reports that issues affecting Teams Calls earlier today are now resolved.
Thank you for your patience. We continue to monitor the performance of campus services. 

If you are experiencing issues with this or other IT services, please contact the IT Service Desk.

Originally posted Mon., 3/3, noon:

As of 11:45 a.m. on Monday, March 3, 2025: Microsoft is investigating a vendor-driven issue affecting Teams Calls. Individuals may experience issues placing calls to Teams call queues and auto attendants.

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