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Information Technology


RESOLVED: Moodle Availability Issues Reported - Fri, 9/29

September 28, 2023Update, Fri., 9/29: 

Coming Soon: Remote Access Software Security Changes

September 26, 2023

Over the coming months, UMass Amherst Information Technology (UMass IT) will implement additional security controls that will impact how to remotely access university computers and servers. Changes to how users access Secure Shell Protocol (SSH) will be made in January 2024. This will reduce risks to university computers and data by further limiting remote access from the Internet.

New this Fall: Save Time - Use Mobile Check-In for In-Person Tech Help

September 1, 2023

The start of the academic year means learning a lot of new things, including new technology or new requirements that might require some in-person help. UMass Amherst Information Technology is always there to help through the IT Service Desk. With Mobile Check-In, you can get tech help more efficiently.

RESOLVED: Network Availability Issues Reported - Weds., 8/2

August 2, 2023

As of 11:30 p.m. on Wednesday, August 2nd, 2023, UMass Amherst Information Technology (IT) reports the issues causing wired network unavailability, unreliability, and slowness in some areas of campus have been resolved.

For any other issues affecting IT services, please contact the IT Service Desk at or at  413-545-9400More ways to get tech help.

RESOLVED: SPIRE Availability Issues Amid Maintenance to Activate Two-Step Login – Mon., 7/31

July 31, 2023

Campus community members now access SPIRE with a new, more secure login experience, which you can see in the video posted below. 

The new system mirrors the same experience as other campus services such as email and Zoom, creating a simplified, consistent login experience and providing significant protections against the latest information security threats. Two-step login is now enabled for an added layer of security, protecting accounts from fraudulent access. Exceptions do apply. Alumni, parents, applicants, and delegates are not required to use two-step login.