News

Update: As of 11:25 a.m. on Friday, June 13: Wired network issues in specific areas of campus including Draper Hall and Physical Plant have been resolved. 

On Saturday, June 14, 2025, from 6 a.m. - 2 p.m., SPIRE, UMass Amherst's student information system, will be unavailable while UMass Amherst Information Technology (IT) performs scheduled maintenance. Thank you for your patience.

Update 4:30 p.m.:

Teams Calls service for physical device Teams phones is now available, and issues reported earlier today are resolved.

If you are still experiencing issues using physical Teams phone devices (such as desk phones), please reboot the device (unplug it from power, wait for it to turn off, then plug it back in).

Thank you for your patience. If you are experiencing issues accessing Teams Calls via computers or other devices, or need help with other IT services, please contact the IT Service Desk: it@umass.edu or 413-545-9400. More ways to get tech help.  

This month's IT Spotlight article with senior learning systems administrator Ryan Scott highlights the work behind UMass Amherst's migration to a single LMS.

Update Mon., 6/2, 9:30 a.m.: UMass Amherst Information Technology (UMass IT) has completed a recent server migration and most technology services are functioning as intended.

On Friday, May 30, from 8 a.m. - 2 p.m., SPIRE, UMass Amherst's student information system, will be unavailable as UMass Amherst Information Technology (UMass IT) continues a server migration. 

On Saturday, May 24, from 8 to 10 a.m., UMass Amherst Information Technology (UMass IT) will perform an additional server-focused migration. This may affect other technology within your building(s). Please share this information with your building to make sure others are aware.

On Tuesday, May 27, starting at 7:00 a.m. ET, all UMass WordPress websites will be migrated to a dedicated cluster for enhanced security and performance optimization.
 
During the migration process, all WordPress websites will be in read-only mode. Websites will remain visible to website visitors, but website owners and editors will not be able to log in or make changes to their websites until the migration is completed in approximately 24 hours.
 

Update: SPIRE maintenance originally planned for Saturday, 5/24 has been postponed. Check the News section of the IT website for further updates and information about future SPIRE maintenance.

On Saturday, May 24, 2025, from 8 a.m. - noon, SPIRE, UMass Amherst's student information system, will be unavailable while UMass Amherst Information Technology (IT) performs scheduled maintenance. Thank you for your patience.