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Security Alert! Phishing Scam Targets UMass Amherst Community

September 25, 2017

On September 25th, 2017, a new fraudulent phishing message with the subject "ITS Announcement - Firewall project completed" began targeting UMass Amherst email users. The email appears to have been sent by "Shana Leonard," notifies the recipient "The ongoing firewall project that has been on for the past one month has just been completed," and contains a link to the "Firewall Portal." The links in the message direct the recipient to a fraudulent version of the UMass Exchange login page.

New Information Security Service (Multi-Factor Authentication) Available for HR Direct

September 25, 2017

Members of the campus community who access Direct Deposit or W2 information using the HR Direct Self-Service portal will be required to sign up for a new information security service called multi-factor authentication and log in to HR Direct using multi-factor authentication. Multi-factor authentication increases security by requiring more than one step to confirm a person’s identity when logging in to computer systems, applications, and networks.

Fall 2017 Open Forums: Information Security Policy

September 21, 2017

Information security is everyone’s responsibility! Come learn more about it! The university is in the process of vetting a new, comprehensive information security policy. The policy establishes governance, categorizes data, applies technology controls to both information and devices on campus, and impacts the entire campus community.

Mobile Add/Drop Now Available in SPIRE

September 12, 2017

The campus student system, SPIRE, now features a new mobile-friendly interface. Students can search, add, drop, or swap classes on the go, from their smartphones, tablets, and other mobile devices. No app is needed. For optimal display, simply go to from a current iOS or Android device.

IT Services Operating Normally - Th., 9/7

September 7, 2017

Campus IT services are now operating normally after reports of intermittent unavailability earlier this morning. We will continue to monitor IT services and address any issues that may arise. 

Please contact IT User Services at or (413) 545-8324 to report any problems.