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UMass Amherst IT Services

This page provides an overview of the services supported by UMass Amherst Information Technology (IT).

Explore all services: Visit our Service Portal
Printers and Mac desktop computers in the Learning Commons in the basement of the UMass Library
Person icon, lock icon

 NetID and passwords, department and courtesy accounts, guest access, two-step login and more.

Find help and support articles about accounts and passwords in the IT knowledge base.

Accounts & Passwords Accounts & Passwords Authentication & Identity Access Management Authentication & Identity Access Management
gear icon and computer icon

Student information system (SPIRE), data analysis and reporting, customer relationship management (Salesforce), and service management and delivery (ServiceNow).

Featured Services

SPIRE
Salesforce

Find help and support articles about SPIRE in the IT knowledge base.

Analytics & Reporting Analytics & Reporting Customer Relationship management Customer Relationship management Service Management & Delivery Service Management & Delivery Student Information System (SPIRE) Student Information System (SPIRE)
Interlocking circles icon

AI services including generative AI (genAI) tools such as Copilot Chat and the UMass GenAI Playground.

Featured Services

Microsoft Copilot Chat
UMass GenAI Playground

More information about generative AI at UMass

icon of people around a document

Popular office productivity and collaboration suites and tools, survey and assessment tools.

Featured Services

Microsoft 365
Google Workspace
Productivity & Collaboration Productivity & Collaboration Surveys & Assessment Surveys & Assessment
cloud icon

File storage for individuals and groups, document imaging, electronic signatures.

Featured Services

Microsoft OneDrive
DocuSign
Document Imaging Document Imaging Electronic Signatures Electronic Signatures File Storage for Groups & Organizations File Storage for Groups & Organizations File Storage for Individuals File Storage for Individuals
email and calendar icons

Email accounts, calendars, email lists, and mass email and email marketing solutions.

Featured Services

Microsoft Outlook
Gmail
Marketing Cloud
Calendars Calendars Email Email Mass Email & Email Marketing Mass Email & Email Marketing
information and lock icon

Compliance, risk, and incident management, desktop and mobile device management, vulnerability monitoring, firewall, and more.

Featured Services

Microsoft Defender
Risk Assessment & Consulting
Compliance & Risk Management Compliance & Risk Management Firewall Firewall Incident Management Incident Management Security Software Security Software Vulnerability Monitoring Vulnerability Monitoring
Icons of laptop checkmark and information

General IT support for individuals; device support for departments; instructional support, research computing support; communications support; multi-media loan and support; training and learning; web and digital accessibility.

Featured Services

Assistive Technology Center (ATC)
Enterprise Desktop Support (EDS)
LinkedIn Learning
Device Support for Departments Device Support for Departments Instructional Support Instructional Support Research Computing Support Research Computing Support Training & Learning Training & Learning Web & Digital Accessibility Web & Digital Accessibility
Icons of devices and network

eduroam, wireless and wired connectivity, Virtual Private Networking.

Get connected to campus networks fast: Get Connected

Featured Services

eduroam wireless network
GlobalProtect VPN
Virtual Private Network (VPN) Virtual Private Network (VPN) Wireless Connectivity Wireless Connectivity
icons of beaker, lightbulb, computer, hard drive

High-performance computing, large-scale storage, data centers, and other research-related services.

Featured Services

Unity High Performance Computing Cluster

Learn more about Unity at the Research Computing website.

Data Centers Data Centers High Performance Computing High Performance Computing
Icons of devices and an app grid

Supported software, discounts, and licenses; remote software access; hardware repairs, purchasing and computer loans; on-campus printing.

Featured Services

Supported Software
Hardware purchasing & consulting
On-Campus Printing
Hardware Hardware Printing Printing Software Software
icon of classroom

Learning management platforms, SPIRE, instructional technologies, technology-enhanced classrooms, computer labs.

Featured Services

SPIRE
Canvas

Find help and support articles about SPIRE, Canvas, and more in the IT knowledge base.

Instructional Tools & Technologies Instructional Tools & Technologies Learning Management Systems Learning Management Systems Technology Enhanced Learning Spaces Technology Enhanced Learning Spaces SPIRE SPIRE
Icon of phone and video camera

Videoconferencing, campus calling service, voicemail, cell phones, video platforms.

Featured Services

Zoom
Teams Calling & Phones for Employees

Find help and support articles about Zoom, Teams Calling, and more, and more in the IT knowledge base.

Video Conferencing Video Conferencing Video Platforms Video Platforms Voice & Phones Voice & Phones
Icons of web and page

Website hosting, web content management systems.

Featured Services

Drupal websites
WordPress Websites
Web Hosting Web Hosting Drupal Websites Drupal Websites WordPress Websites WordPress Websites Drupal Framework Feedback Form Drupal Framework Feedback Form Drupal Framework Website Launch Request Drupal Framework Website Launch Request Drupal Framework Website Request Drupal Framework Website Request

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