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ServiceNow Feature to Automate Parent & Child Incident Records - Thurs., 06/01

May 1, 2023

On Thurs., June 1st, 2023, UMass Information Technology (IT) will enable a feature on ServiceNow that will automate connections between Parent and Child Incident records, as well as automate communication between the two records.

This change will allow for more detailed and efficient work. The link between the records will allow for communication of state changes (such as when one resolves one incident, the other will be resolved, as well), comments, activity log updates, and more.

Password Reset & Login Issues Resolved - Mon., 5/1

May 1, 2023

Update 10:45 a.m.
The issues affecting ability to reset UMass Amherst IT account passwords reported earlier have been resolved. 

If you reset your password over the weekend and cannot access your account, please reset your password again using the Password & NetID Help link at

HR Direct to be Unavailable Due to Upgrade - Fri., 4/28 - Sun., 4/30

April 27, 2023

Due to an upgrade to the system, HR Direct will be unavailable between 3 p.m. on Friday, April 28th through 5 p.m. on April 30th. Any staff member who needs to report time should input their time prior to 3 p.m. on Friday. The system will not be accessible for anyone to approve time until the morning of Monday, May 1st.

Members of UMass Amherst IT Celebrated at 2023 Chancellor's Citation Awards

April 26, 2023

Several members of UMass Information Technology (IT) were presented with Chancellor's Citation Awards at a ceremony on Wednesday, April 26, in the Old Chapel for their exemplary contributions to the University.

RESOLVED: Blackboard Availability Issues - Tues., 4/25

April 25, 2023

Wednesday, April 26, 2023

Blackboard is now available. Members of the campus community can connect to their Blackboard courses using campus networks. 

Tuesday, April 25, 2023

UMass Amherst Information Technology is aware of issues affecting access to the Blackboard learning management system from campus networks.

This is a vendor-driven issue and Blackboard is working to fix the problem.