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New this Fall: Save Time - Use Mobile Check-In for In-Person Tech Help

September 1, 2023

The start of the academic year means learning a lot of new things, including new technology or new requirements that might require some in-person help. UMass Amherst Information Technology is always there to help through the IT Service Desk. With Mobile Check-In, you can get tech help more efficiently.

RESOLVED: Network Availability Issues Reported - Weds., 8/2

August 2, 2023

As of 11:30 p.m. on Wednesday, August 2nd, 2023, UMass Amherst Information Technology (IT) reports the issues causing wired network unavailability, unreliability, and slowness in some areas of campus have been resolved.

For any other issues affecting IT services, please contact the IT Service Desk at it@umass.edu or at  413-545-9400More ways to get tech help.

SPIRE Two-Step Login

July 31, 2023

Campus community members now access SPIRE with a new, more secure login experience, which you can see in the video posted below. 

The new system mirrors the same experience as other campus services such as email and Zoom, creating a simplified, consistent login experience and providing significant protections against the latest information security threats. Two-step login is now enabled for an added layer of security, protecting accounts from fraudulent access. Exceptions do apply. Alumni, parents, applicants, and delegates are not required to use two-step login.

Planned Maintenance: Network Connectivity Interruption in the W.E.B. Du Bois Library - Wed., 08/02

July 19, 2023

On Wednesday, August 2nd, 2023, from 7 to 9 a.m., UMass Amherst Information Technology (IT) will perform network reconfiguration in the W.E.B. Du Bois Library.

Network Availability Issues Resolved - Tues, 7/18

July 18, 2023

UMass Amherst Information Technology (IT) has resolved an issue which caused network unavailability in some areas of campus earlier today, Tuesday, July 18, 2023. Network availability issues began at around 1:20 p.m., and were resolved by 2 p.m.

Thank you for your patience. If you are still experiencing issues accessing campus networks or other IT services, please contact the IT Service Desk at it@umass.edu or at 413-545-9400. More ways to get tech help.

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