IT Guide for Students

Whether just arriving to UMass Amherst, looking for general tech support, or preparing for commencement and beyond, these resources are designed to help all students navigate UMass Amherst IT Services.

Students greeting each other on campus at UMass Amherst

Get Started

Resources to help you get started with technology at UMass Amherst.

Follow the Technology Checklist for New Students Follow the Technology Checklist for New Students Login to your UMass Amherst Email Login to your UMass Amherst Email Set Up Two-step Login Set Up Two-step Login Get Connected to Campus Wifi Get Connected to Campus Wifi Login to SPIRE to Sign Up for Classes Login to SPIRE to Sign Up for Classes View your Classes in Canvas View your Classes in Canvas
UMass Amherst students arriving at IT help desk

Get Tech Help

If you're experiencing issues with UMass Amherst IT Services, reach out to our service desk, available in the Campus Center just off the main concourse headed towards the Student Union. You can also email @email for support, or start an online chat session. 

Security issue? Reach out to @email to report phishing, suspicious messages, lost or stolen devices, and all other information security threats. 

Get Help Get Help
Students working in a computer classroom at UMass Amherst

Access Computer Classrooms and Printing

UMass Amherst offers 8 computer classrooms and over 100 computers in the learning commons, located in the basement of the W.E.B Du Bois Library, including both black and white and color printing services. Computer classrooms come with free access to software including CAD, Multimedia, Statistics, and more.

Learn more about Computer Classrooms Learn more about Computer Classrooms
People using computers and tablets

Your Account & Accessing IT Services

Your NetID and password serve as your primary credentials at UMass Amherst, giving you access to the many services and features available to you, including SPIRE, email, campus networks, and more. 

Read more about your NetID Account Read more about your NetID Account
Two desktop computers in the assistive technology center at UMass Amherst

Visit the Assistive Technology Center

The Assistive Technology Center (ATC) offers instruction, training, and support for assistive technology tools to members of the campus community. It also provides a catalog of assistive technology resources and tools, as well as accessibility resources, support from staff, and more.

Learn more about the ATC Learn more about the ATC
Graduating students throwing hats in the air

Information for Students Leaving UMass

Check out our "Before you go" page below for information on backing up and securing files, account expiration after graduating or leaving the university, and more important steps to take with your IT Service accounts. 

Before you go Before you go

Additional Resources