Directory of Offices

Floor plan of Furcolo Hall


College of Education Virtual Office Hours

Some offices are still holding remote office hours, others by appointment. Get in touch if you need assistance!

UMass Amherst College of Education 

See People A-Z for a directory of individuals in the college

See College Quick Reference for a list of common questions and who can help.

Administrative Offices & Contacts

Dean's Office

Leads the College of Education with care, transparency, and inclusivity

To schedule a meeting with Dean Cynthia Gerstl-Pepin, please contact Sarah Calle, Executive Assistant to the Dean, or (413) 545-2705


Scholarships, philanthropy, planned giving, annual funds

Brian Toohey - Director of Development:

Diversity and Inclusion

Supports the pursuit of social justice within and beyond the College community 

Benita Barnes - Director of Diversity and Inclusion:

Financial Services

Budgets, accounts payable and receivable, purchasing, pro-cards 

Lucas Iain - Assistant Dean for Finance and

Nicole Cloutier -

Human Resources

Payroll, college personnel hiring, promotion and tenure, additional compensation (add comp), Family and Medical Leave Act (FMLA)

Office Email - 

Susan Martin - HR Specialist:

Hillary Osgood - Operations Generalist:

Communications and Marketing

Design of marketing materials, digital newsletters, website updates and training, social media management, annual print magazine

To submit news, events, and points of pride, please email

Wes DeShano - Communications and Marketing Specialist -

Online Programs and Digital Learning

Online Education programs, curriculum design, instructional development

Kate Hudson - Director of Academic ,and Organizational Innovation:

Fred Zinn - Associate Director, Digital Learning:

Academic Offices

Academic Affairs

Graduate and Undergraduate program directors, exploratory track advising, course scheduling, registering, evaluations, practica, independent study, descriptions, grade changes, scholarship applications, credit waivers

Shane Hammond - Associate Dean for Student Success:

Kristin Tyler - Graduate Program Manager:

Advising Center

Support and advising for students in Education, including Education majors, Education minors, and students without a declared major.

General Office Email:

Ben Rodriguez - Academic

Michael Hanna - Undergraduate Program Manager:

Department of Education Policy, Research & Assessment

The Department of Education Policy, Research, and Administration (EPRA) promotes scholarship and pedagogy that focuses on leading-edge education policy issues. Our faculty and students engage in research, outreach, learning, and evaluation activities that integrate theoretical perspectives with current issues of policy and practice and they contribute to scholarly discourse, policy deliberations, and leadership development, and broadening of access in education. The programs prepare educators and leaders to critically analyze, interpret, and use information, and to facilitate students becoming agents of their own learning.

Bjorn Nordtveit - Department Chair:

Jennifer Southgate - Department Administrator: 

Department of Student Development

The programs in the Department of Student Development (SD) seek a deeper understanding of individuals and groups in formal educational settings. Our students and faculty study individual pupils and their relationships with peers, educators, and families. They also address relationships within and among various social groups and their interactions with educational systems, families, and communities. Through research and scholarship, our faculty and students develop and contribute to innovative program models that broaden accessibility and equity in public education.

Linda Griffin - Department Chair:

Emily Walker - Department Administrator:

Department of Teacher Education & Curriculum Studies

The faculty, students, and alumni of the programs in the Department of Teacher Education and Curriculum Studies (TECS) work to improve public education in Massachusetts and beyond. The department directs K-12 teacher education programs at the undergraduate and master’s level. We conduct research and advanced study that furthers our understanding of teacher education, curriculum development, teaching, and learning. We take a leadership role in developing policy and promoting effective and equitable teacher education, curriculum, and school practices in the commonwealth.

Betsy McEneany - Department Chair:

Sovann-Malis Loeung - Department Administrator:

Educator Preparation

The Educator Preparation Office is the hub for all the educator licensing programs across the University of Massachusetts Amherst. Visit us to learn about the vast array of opportunities to become an educator, information regarding the various program coordinators, and academic advising for licensure pathways.

Tk-20 Portfolio System: Voicemail (413) 545-7008,

Beverley Bell - Assistant Dean of Educator Preparation:

Carmelo Chiello - Director of Educator Preparation:

Seung-eun Lee - Educator Licensure Officer:

Robert Heath - Clerk: 

Anthony Eastman - Clerk Tk-20:

Facilities and Technologies 

Equipment & Office Supplies

Computers, printers, copier repairs, furniture & equipment removal
see departmental administrators 

Educational Technology Services (EdTech)

Classroom technologies, projectors, computer classrooms, video conferencing

Visit the College of Education IT Support Page for support and Frequently Asked Questions (FAQ)

(413) 545-6981,

Julie Pallant - IT Lead:

Jim Smith - IT Manager:

Research Centers and Support

Office of Research & Engagement

Research Services, Grants & Contracts Administration, Proposal Development, Compliance

Center for Educational Assessment

The Center for Educational Assessment (CEA) conducts research and provides training in the areas of psychometrics, research methods, and educational statistics to promote fair, useful, and efficient educational assessment practices. The Center provides technical expertise in areas such as test development, item response theory applications, equating, standard setting, test selection and evaluation, and program evaluation.

Center for Educational Policy

The Center for Educational Policy conducts studies and evaluates programs on topics relating to K-12 education reform and K-16 alignment, access, and outcomes. Convenes policy leadership conferences that bring together legislators, executive branch staff, educators, union leaders, researchers, funders, and other education stakeholders to share research findings and test policy solutions.

Center for International Education

The Center for International Education (CIE) engages in implementation and research opportunities in the areas of international development for educational institutions and systems-especially in conflict or crisis contexts, professional development and capacity building, education policy and leadership, nonformal/popular adult education, and internationalizing U.S. education.

Center of Racial Justice and Youth Engaged Research

The Center of Racial Justice and Youth Engaged Research (CRJ) centers Black, Indigenous, and People of Color (BIPOC) in the work of racial and educational justice through community-school-university partnerships.

The Ronald H. Fredrickson Center for School Counseling Outcome Research & Evaluation (CSCORE)

The Ronald H. Fredrickson Center for School Counseling Outcome Research & Evaluation (CSCORE) is dedicated to improving educational opportunities and outcomes for all children through identifying and developing research-based and effective school counseling practices. 

Center for Student Success Research

The Center for Student Success Research (CSSR) facilitates research, evaluation, and organizational assessment aimed at promoting postsecondary access and success for underrepresented and understudied student populations.

Center for Youth Engagement

The Center for Youth Engagement (CYE) is an interdisciplinary effort dedicated to the advancement of successful school and post-school outcomes for underserved and at-risk youth.