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Instructional Design, Engagement, and Support (IDEAS)
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IDEAS Support

From mastering the Canvas LMS to creating engaging course materials and integrating multimedia — IDEAS is here to help! Need personalized support? Schedule a one-on-one consultation or contact our team directly for real-time assistance. We’ve got you covered!

Use our online form to ask a question or request an appointment with our instructional technology consultants.

Submit a help request
 
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Learning Technology and Teaching Tools Support

Our instructional technology consultants and staff are available to assist instructors with:

  • Troubleshooting issues with instructional technology tools in your Canvas course.
  • Resolving any challenges you may encounter with instructional technology in your course.
Drop-In

DuBois Library 720 in our Instructional Media Lab | 10:00 a.m. - 3:00 p.m. Monday - Friday.

Schedule an in-person appointment

Use our online form to request an appointment with our instructional technology consultants.

Request Support
Send an email

Send an email to request in-person support.

instruct@umass.edu

 

Online Course Design and Development Support

Our instructional designers provide personalized guidance to help faculty create engaging, effective, and accessible learning experiences. Our experts collaborate with you to:

  • Provide step-by-step guidance on creating a new course, including establishing learning objectives, developing a syllabus, and designing a user-friendly course structure and creating instructional activities.
  • Support in making informed decisions about tools and LTIs.
  • Brainstorm ideas to design learning experiences that challenge students to solve real-world problems.
  • Provide step-by-step guidance that assists instructors to create courses and materials that are accessible to all learners, regardless of their abilities or learning styles.
Request In-Person Instructional Design Support

Use our online form to request an appointment with our instructional design staff.

Request support

Learning Technology and Teaching Tools Support

Our instructional technology consultants and staff are available to assist instructors with:

  • Troubleshooting issues with instructional technology tools in your Canvas course.
  • Resolving any challenges you may encounter with instructional technology in your course.

Drop-in or schedule an online appointment for instructors:

Instructional Media Lab Zoom Drop-in

10:00 a.m. - 3:00 p.m. Monday - Friday.

Connect to Zoom
Request an online appointment

Use our online form to request an appointment with our instructional technology consultants.

Request support
Send an email

Get support via email

instruct@umass.edu

 

Online Course Design and Development Support

Our instructional designers provide personalized guidance to help faculty create engaging, effective, and accessible learning experiences. Our experts collaborate with you to:

  • Provide step-by-step guidance on creating a new course, including establishing learning objectives, developing a syllabus, and designing a user-friendly course structure and creating instructional activities.
  • Support in making informed decisions about tools and LTIs.
  • Brainstorm ideas to design learning experiences that challenge students to solve real-world problems.
  • Provide step-by-step guidance that assists instructors to create courses and materials that are accessible to all learners, regardless of their abilities or learning styles.
Request Online Instructional Design Support

Use our online form to request an appointment with our instructional design staff.

Request support

Canvas offers 24/7 support for students and instructors through online chat, ticketing, and via phone. The Canvas Chat and Support lines can be accessed any time. Additionally, both IDEAS and Canvas provide resources, guides, and checklists to guide you on your Canvas journey.

Note: Canvas support cannot assist with external tools. For questions around these, please contact the Instructional Media Lab.

Canvas Support Line: +1 (855) 219-3080 Canvas Support Line: +1 (855) 219-3080 24/7 Live Chat for Instructors 24/7 Live Chat for Instructors 24/7 Live Chat for Students 24/7 Live Chat for Students Canvas Support Homepage Canvas Support Homepage Canvas On-Demand Resources Canvas On-Demand Resources Canvas Instructor Guide Canvas Instructor Guide Canvas Course Checklist Canvas Course Checklist Workshop Recordings Workshop Recordings
Instructional Design, Engagement, and Support (IDEAS)
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