Get help setting up and troubleshooting technology tools for your course.
Drop-In Hours
Mon–Fri, 10 a.m.–3 p.m.
- In-person in W.E.B. Du Bois Library room 720
- Online on Zoom
Book a 1:1 Appointment
Book an appointment via the IDEAS Consultation Request form in ServiceNow
Email Us
Our Canvas course designers can work with you to align your assessments and activities to your learning goals, and to help you ensure that your course is accessible.
Our Educational Developers invite you to join our communities of practice, including online teaching pedagogy, open educational resources, and technology-enhanced instructional innovation.
Our media team is here to help with your instructional media production needs. More information coming soon.
Canvas offers 24/7 support for students and instructors through online chat, ticketing, and via phone. The Canvas Chat and Support lines can be accessed any time. Additionally, both IDEAS and Canvas provide resources, guides, and checklists to guide you on your Canvas journey.
Note: Canvas support cannot assist with external tools. For questions around these, please contact the Instructional Media Lab.
Get 1:1 support for your course accessibility — Book a 1:1 Consultation.
Select an Instructional Design Consultation and include accessibility in your consultation goals.
Here are some examples of reasons to request Accessibility Support:
- “I have some errors and alerts in Pope Tech. How do I understand and fix them?”
- “How do I know if my PDFs and documents are accessible?” or “My PDFs are inaccessible. How do I find more accessible versions?”
- “How do I improve accessibility within the requirements of my discipline?”
Want immediate support? Visit AccessibleU for accessibility information and support 24/7.
View updates about scheduled maintenance and unplanned service disruptions for learning technologies at UMass Amherst.