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Notice: After reviewing this agreement, you can either agree and initiate a Bomgar Remote Support session, or decline. If you decline, you will not be able to use, install, or operate the product. By agreeing, you accept all the terms and conditions of this agreement.

Before you click on “Agree”, carefully read the terms and conditions of this agreement. Your click of the “Agree” button is a symbol of your signature. If you do not agree to all the terms of this agreement, close this page.

Bomgar Remote Support Service Agreement
IMPORTANT - Click to expand, read carefully

Authorization - By downloading, installing, accessing or using Bomgar, you agree that you are receiving UMass Amherst IT services and remote desktop support from a person who is authorized by UMass Amherst IT to use the software.

By downloading or installing Bomgar, you will permit UMass Amherst IT staff to remotely access your server, workstation, or PC. You are responsible and liable for the following:

  • Ensuring that the person accessing your computer has authorization to do so
  • Confidentiality and the securing of your data, software, and hardware

You agree that UMass Amherst IT is NOT responsible or liable for the following:

  • Access by third parties, with or without your authorization, to your data, software, or hardware
  • Exploitations of security gaps, weakness, or flaws (whether known or unknown) that may exist in Bomgar or the equipment used to provide the hosting services

Bomgar is not for use on systems that contain certain classifications of restricted and confidential data.

BY ACCEPTING THIS AGREEMENT, YOU ARE DECLARING THAT THE SYSTEM YOU ARE REQUESTING SUPPORT FROM DOES NOT CONTAIN ANY OF THE FOLLOWING DATA:

  • Protected Health Information (ePHI)
  • Credit Card Numbers (CCN)
  • Restricted Research Data

If you believe the system you are requesting support from DOES contain those data sets, please call UMass Amherst IT at 413-545-9400. For more information on data classifications, please visit: https://www.umass.edu/it/security/service-categorizations

No Warranty/Limitation of Liability

UMass Amherst IT is not responsible for bad memory, failure of hard drives, power supplies, motherboards, or any other hardware failures that may occur under normal use while machines are being remotely controlled. We are also not responsible for any data loss, operating system, software, or file system corruption, although we will attempt to minimize the chance of these occurrences.