News & Notifications
User Group Meetings
Held bi-weekly Thursdays at 1 p.m., these meetings are peer group sessions designed to enhance your knowledge base and discuss best practices for Marketing Cloud and digital communications. Meetings are hosted and invitations are sent through Microsoft Teams.
Join F360 Marketing Cloud Users (UMass Amherst)
Submit a topic, issue, or question for discussion
Maintenance Windows
Administrators have reserved Thursdays 9 - 10 a.m. for scheduled maintenance. Users will be notified via email about any maintenance affecting user functionality. If notified, please refrain from performing major tasks, such as using the Upload Form or executing a send, during this time.
For specific support issues or to report a problem, please email commsupport@umass.edu.
Flagship 360 Marketing Cloud Training
Marketing Cloud training is based on communicators’ roles and responsibilities within their departments. UMass Amherst communicators should complete module A, Digital Communications & Policy Overview, including the quiz, regardless of platform or Marketing Cloud licensure. Access to the remaining modules (B – F) will be provided after a request is submitted and approved. To request licensure and training please fill out the Marketing Cloud License & Training Request form.
- Trainees are expected to complete training within 30 days from date of request. If training is not completed in 30 days, the request will be canceled, and a new request and all training module requirements must be re-submitted. Request review and account set up will take 1-3 business days.
- License holders' accounts will be disabled after 90 days of inactivity. Requests for accounts to be re-enabled can be submitted to commsupport@umass.edu, and will require scheduling a shadow send session if a sending license is needed.
Schedule of MC training modules:
- Digital Communications & Email Policy Overview
- Marketing Cloud 101
- Marketing Cloud Content Creation
- Marketing Cloud Test Send
- Marketing Cloud Audience Management & Upload Form
- Marketing Cloud Sending & Reporting
Additional training may be required for staff in technical roles.
Resources for Communicators
For communicators who do not yet hold a Marketing Cloud license, please visit the following pages to learn more about the platform.
- Flagship360 Marketing Cloud: 5 Things to Know
- University Relations – Overview of Marketing Cloud
- UMass Amherst Brand Guide – Mass Email Guidelines
- UMass Amherst Mass Communication Policy
- Transactional vs. Commercial Emails
For active Marketing Cloud users, in addition to the links above, FAQ and How-To articles can be found within Marketing Cloud under the “AppExchange” main menu item.
How to bookmark the Marketing Cloud login page
Since the Marketing Cloud login link (for SSO users) redirects to a different address, adding it to your browser's bookmarks normally will not work. We recommend either bookmarking this page, and using the login link above, or:
- Add any page to your bookmarks and set the name to "Marketing Cloud login."
- Edit the bookmark to have the address "https://subscribe.umass.edu/mclogin"