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Flagship 360 Marketing Cloud

Flagship 360 Marketing Cloud is UMass Amherst's primary digital communications and marketing platform. Campus communicators use Marketing Cloud to create and send mass emails, alerts, newsletters, and more.

News & Notifications

Maintenance Windows

Administrators have reserved Thursdays from 9 - 10 a.m. for scheduled maintenance. Users will be notified via email about any maintenance affecting user functionality; however, please refrain from performing major tasks, such as using the upload form or executing a send, during this time.

User Group Meetings

This meeting series consists of bi-weekly peer group sessions designed to enhance your knowledge base and discuss best practices for Marketing Cloud and digital communications.

For specific support issues or to report a problem, please email commsupport@umass.edu.


Get Started with Marketing Cloud

Marketing Cloud is a powerful platform with a wide feature set that provides critical insights to optimize your communications.

The interface can be intimidating at first. To help you get started, here are some learning modules, provided by Salesforce.

More resources for campus communicators
 


 

Flagship 360 Marketing Cloud Training

  • UMass Amherst communicators are required to attend training A, B & C before getting access to Marketing Cloud.
  • Sign up for a Marketing Cloud training. In the type of request field, select Communications training.

A. Email Studio (MC101)

B. Email Content

C. Email Sending

D. Digital Communications Policy Overview

E. Audience Management: Data Extensions and Automation Studio

Additional training may be required for staff in technical roles.


 

How to bookmark the Marketing Cloud login page

Since the Marketing Cloud login link (for SSO users) redirects to a different address, adding it to your browser's bookmarks normally will not work. We recommend either bookmarking this page, and using the login link above, or:

  1. Add any page to your bookmarks and set the name to "Marketing Cloud login."
  2. Edit the bookmark to have the address "http://subscribe.umass.edu/mclogin"