Introduction to Health Services Management

This course presents an undergraduate-level introduction to the principles and practice of management in health service organizations. Specific topics include leadership, organizational behavior and theory, strategic planning, marketing, quality and process improvement, finance and insurance, and human resource management. This course is designed to inform and prepare future managers with the necessary competencies to positively affect the long-term success of health organizations. Upon completion of this course, students will be able to 1) understand and articulate concepts of health care management, 2) apply quality and performance improvement, strategic planning, and marketing principles to health-related organizations, 3) identify organizational problems and apply systems-thinking solutions, 4) manage organizational change, and 5) demonstrate leadership skills.

Prerequisites: None, but preference will be given to undergraduate public health students interested in health policy and management.