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The University of Massachusetts Amherst

Technical Support

IT Guide for Students

UMass Amherst Information Technology offers UMass Amherst students IT services and support, including tech help, free and discounted software, and more. 

Technical Support

Computer Requirements

To take your courses online, you’ll need:

  • high-speed internet
  • a computer robust enough to run a current operating system and browser (Blackboard is not compatible with the iPad or mobile devices).
  • a recent version of Microsoft Excel, PowerPoint, and Word
  • to meet recommended computer requirements (MacWindows)
  • browser supported by Blackboard

Get a New Computer

If your computer does not meet basic requirements, you will need to invest in a new one. Explore the UMass Amherst Dell and Apple catalogs for possible discounts. After you have received your financial aid award, you may submit an appeal to Financial Aid Services requesting a loan to purchase a new computer. Such appeals take up to six weeks to process.

Free Software

As a UMass Amherst student, Microsoft Office 365 Education and other software are available to you for free through UMass Information Technology (IT).