Health and Counseling Services
If you are experiencing a life-threatening medical or mental health emergency,
call 9-1-1.
Mount Ida Campus Health and Counseling Clinic are open for in-person and telemedicine visits by appointment only.
COVID-19 Information
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Rapid antigen tests for students and employees are available in the Security Office (while supplies last).
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Symptomatic Covid testing is available by appointment (617-243-1381).
COVID-19 Isolation and Exposure Guidance
UMass Amherst follows the Massachusetts Department of Public Health (MA DPH) guidance for when an individual tests positive or exposed to COVID-19. Isolation (positive test) and exposure precautions are important steps to help stop the spread of COVID-19.
Information for on or off campus students on what to do an expect if you test positive for COVID-19.
If you test positive for COVID-19 (isolate) please review the following guidance.
If you were exposed to someone with COVID-19, please review the following guidance.
If you have any questions and to report your positive test results for additional public health guidance, please email testing [at] umass [dot] edu (testing[at]umass[dot]edu) or call 413-577-8888 (messages will be returned Monday – Friday, 8 AM to 4 PM)
Learn more: COVID-19 guidelines
Welcome
Welcome to Mount Ida Campus Health and Counseling!
University Health Services' mission is to provide comprehensive medical care to a diverse population of UMass Amherst constituents and promote campus health in the broadest sense. We commit to the holistic integration of a multitude of campus services promoting health in educational and residential environments. We emphasize students first, and strive for excellence, sustainability and efficiency.
Hours and Location
Health Clinic: open daily Monday - Friday, by appointment
Please call for hours and appointments: 617-243-1381
Counseling Clinic: open daily Monday - Friday, by appointment
Please call for hours and appointments: 617-243-1381
We are located in Appleton House (Building 21), behind the Veterinary Technology Building.
Action Items
1. Make sure you are registered for the UMass Patient Portal. You will use the Patient Portal to submit immunization records and health documents, schedule health appointments online, view secure messages, and more. If you have trouble registering or accessing the portal, please review our FAQs or email uhsportalhelp [at] umass [dot] edu.
2. Opt-in for text messages from Mount Ida Campus Health and Counseling so you can receive important communications via text, including Zoom links for your telehealth appointments.
- Log in to SPIRE
- Once logged in, click Main Menu > My Personal Information > Phone Numbers
- Select Local and/or Cell Phone from the dropdown menu, make sure your cell phone number is listed correctly, and click Save
- Log in to the Patient Portal. Click the Forms tab, select Texting Opt In/Opt Out, and follow instructions to opt in
Contact Us
- Mount Ida Campus Health and Counseling Clinic: 617-243-1381
- After-Hours Medical Support: 617-243-1381
- Fax: 617-243-9291
- In an emergency, call 9-1-1.
Sexual Assault: If you have experienced a sexual assault and would like to be seen by a Sexual Assault Nurse Examiner (SANE), go directly to Newton Wellesley Hospital Emergency Room. To speak with a Mount Ida Nurse Practitioner or Counselor, please call 617-243-1381.
Student Health Insurance and Billing
Our Services
- Wellness services: physicals, TB testing
- Mental health counseling and group therapy
- COVID-19 Information
- Diagnosis and treatment: common illnesses and injuries, UTIs, sore throat, sprained ankle, mono, etc.
- Immunizations: flu vaccines, tetanus, HPV (Gardasil), rabies, and travel vaccines
- Specialist care: case management and coordination of specialist care in the community, off-campus referrals for specialized/intensive care, and medication management
- Men’s health: exams and STI testing
- Women’s health: exams, birth control, emergency contraception consultation, STI testing
- Sexual assault counseling and support
- Smoking cessation
- Health and wellness education: for students through programming on campus
Rights, Responsibilities, and Privacy
Be an informed partner in your health care. Learn about your rights, responsibilities, and our privacy practices here.
We Value Your Feedback
Share feedback on your experience by writing to uhsfeedback [at] umass [dot] edu (uhsfeedback[at]umass[dot]edu). Include your phone number to receive a response. | NOTE: Please do not send protected health information via email. Protected health information includes demographic data, medical histories, test results, insurance information, and other information used to identify a patient. If you wish to discuss a health matter, please send us your phone number to receive a call back.
Please take this quick patient experience survey and tell us how we are doing.
Patient Portal
Use the UMass Patient Portal to submit immunization records and health documents and view secure messages from your providers.
Link(s)
After-Hours Health and Counseling
Medical
For non-emergency medical issues, please return during normal business hours or call 617-243-1381.
When we are closed: call 617-243-1381 and listen carefully to all the options
Newton Wellesley Hospital – Emergency Room
2014 Washington Street, Newton, MA 02462
Phone: 617-243-6000
Chestnut Hill Urgent Care
Route 9 East – 200 Boylston Street, Newton, MA 02467
Phone: 617-278-8500
Hours: Mon - Fri ,11 a.m. - 9 p.m.
Sat-Sun, 9 a.m. - 7 p.m.
Mental Health
For non-emergency mental health issues, please return during normal business hours or call 617-243-1381.
When we are closed: call 617-243-1381 and listen carefully to the options
Newton Wellesley Hospital – Emergency Room
2014 Washington Street, Newton, MA 02462
Phone: 617-243-6000
Riverside Community Care 24-hour Crisis Team: call 800-529-5077
Additional Mental Health Resources
National Suicide Prevention Lifeline: call 800-273-TALK (8255)
National Crisis Hotline: call 800-273-TALK (8255)
Crisis Text Line: text the word HOME to 741741 to reach a trained counselor
LGBTQ+ Suicidal Hotline: call 866-488-7386
REACH (Domestic Violence): call 800-899-4000
BARCC (Sexual Assault): call 617-492-8306
Health and Wellness Online Resources
Online resources recommended by University health-care professionals are available on a wide variety of topics. Learn more.
Local, State, and Federal Regulatory Agencies: