Coaching and Consultation

Coaching

Individualized coaching is available to help managers and supervisors identify and attain goals to support workplace effectiveness. Coaching can be tailored to meet the specific needs of the individual, and may include an analysis of management approach, communication skills, conflict style, and skill development in supervisory and management practices.

Consultation

Supervisors can seek guidance from a WLD Consultant for problem-solving or trouble-shooting a current workplace or employee challenge. With extensive experience in the UMass Amherst unionized environment and a deep understanding of human resources procedures and systems, our consultants are well-equipped to assist. 

 

Please contact us for assistance with any of these services by filling out our Inquiry for WLD Assistance. 

                               What are the differences between consultation and coaching?

 

     CONSULTATION

     COACHING 

Why would I contact WLD? 
  • Employee/Supervisor is looking for straightforward guidance to address a current workplace or employee challenge. 
  • Employee/Supervisor is seeking personalized attention for their professional development and growth. 

How much of my time is involved? 
  • One time conversation usually by phone/virtual call (lasting 10 – 60 minutes) 
  • At least two 50-minute sessions 

What costs are associated with this? 
  • No cost for a one-time consultation.
  • If more time is needed for consultation on a specific issue, then fee will be applied at discretion of the WLD Consultant. Fees would be charged to employee’s department or organization. 
  • No cost for first two sessions (sessions must take place over a 6 week period). The WLD Coach will discuss with the employee in the first session a timeline that would best meet the employee’s needs.
  • Ongoing coaching services beyond the initial two sessions have associated fees; costs would be charged to the employee's department or organization. For details on current fees, please contact WLD.

How do I make this happen? 

     Two options:

  • Call WLD office (413-545-1787) and ask to speak with available consultant (if no one is available, then your request will be shared with a consultant for a timely response). 
  • Complete our Inquiry for WLD Assistance form and a consultant will then reach out to you.  
  • We highly recommend that you speak with your supervisor about your needs for seeking coaching and if release time and/or funds are available. 
  • Complete our Inquiry for WLD Assistance form.