Technology Requirements
The following information includes the required technology requirements for all undergraduate programs including Four Year Majors, RN to BS, and Accelerated Bachelor’s Degree Program.
EMCON’s IT is Jennifer Blake jblake [at] umass [dot] edu (jblake[at]umass[dot]edu) with help from Central IT
Laptops (Windows)
Recommended Configurations
We recommend systems that meet or exceed the following specifications:
• Processor (CPU): Intel Core i5 (sixth generation or newer) or equivalent
• Operating System: Microsoft Windows 10 Professional x64 (free via Azure Dev Tools for Teaching. Restrictions apply.)
• Memory: 16 GB RAM
• Storage: 500 GB internal storage drive
• Monitor/Display: 14" LCD monitor, resolution of 1600 x 900 or better.
• Network Adapter: 802.11ac 2.4/5 GHz wireless adapter
• Other: Internal or external Webcam, lock, carrying case, external hard drive for backups
Minimum Requirements
We support the following minimum computer configurations which you can use to connect to the campus- wide network.
Note: The following lists minimum requirements that allow for network connectivity and other basic functions. If you are planning on purchasing a new computer, please use the recommended configurations above.
• Processor (CPU): Intel Core i5 (sixth generation or newer) or equivalent
• Operating System: Microsoft Windows 10 x64 (free via Azure Dev Tools for Teaching. Restrictions apply.)
• Memory: 8 GB RAM
• Storage: 500 GB internal storage drive
• Monitor/Display: 13" LCD monitor
• Network Adapter: 802.11ac 2.4/5 GHz wireless adapter
• Other: Lock, carrying case
Laptops (MacOS)
Recommended configurations
We recommend systems that meet or exceed the following specifications:
• Model: MacBook Pro 2016 or newer
• Processor (CPU): Intel Core i5 or better
• Operating System: macOS High Sierra or newer
• Memory: 8 GB RAM
• Storage:
• 256 GB solid state or higher (choose 512 GB if you plan to install Windows through Azure Dev Tools for Teaching. Restrictions apply.)
• Network Adapter: 802.11ac Wi-Fi adapter
• Other: Lock, carrying case, external hard drive for backups
Minimum requirements
We support the following minimum computer configurations.
Note: The following lists minimum requirements that allow for network connectivity and other basic functions. If you are planning on purchasing a new computer, please use the recommended configurations above.
• Model: MacBook Air/Pro
• Processor (CPU): Intel Core i3 or higher
• Operating System: macOS High Sierra or newer
• Memory: 4 GB RAM
• Storage: 160 GB internal hard drive
• Display: 13.3 LCD
• Network Adapter: 802.11ac Wi-Fi adapter
• Other: Lock, carrying case
EDUROAM
IT help 413-545-9400 (8:30 a.m. - 4:45 p.m. Monday – Friday)
eds [at] umass [dot] edu (eds[at]umass[dot]edu) (Faculty/Staff)
it [at] umass [dot] edu (it[at]umass[dot]edu) (Students/non-University devices)
CANVAS
Students and instructors: 24/7 Canvas tech support is now available directly from Instructure. Go to Canvas at UMass Amherst and click the Help button (located in the lower left on the web, or the menu in the Canvas Student app).
24/7 Canvas tech support is not provided by the UMass Amherst IT Service Desk, but rather by Instructure, the developers of the Canvas learning management system. See Canvas at UMass Amherst for more information.
IT Service Desk
Support is available for technical issues with the hours and options listed below.
In-Person Support
8:30 a.m. - 7:45 p.m. Monday - Friday
Save your spot in line with Mobile Check-In!
In-person support is available at the IT Service Desk located in the Campus Center just off the main concourse headed towards the Student Union.
No appointment necessary.
University of Massachusetts Amherst e-mail Account : Email options are explained at the UMass Amherst Office of Information Technology (IT) website.