An issued invoice is $20. Appeals cannot be made for garage violations, unless you think there is an error with our LPR system. Please note that appeals for violations to anyone that has not paid for their full time in the garage will result in a denial. You may request Parking Services Review Your Parking Violation.
Can I enter the garage from the Exit lanes, or exit through the Enter lanes?
No! Our plate and camera systems send an alarm, and we will immediately investigate any access through the marked wrong way lanes for an additional citation. You will be cited. Please note that appeals for violations to anyone entering the garage through the Exit One Way Do Not Enter lanes will *not* be accepted nor considered (or conversely, exiting through the entry lanes). This is for everyone’s safety.
What if your garage plate scanners, pay stations or my device can’t process my visit?
Unlikely, but we understand it could happen. Just email @email providing your plate and times of entry and/or exit and we’ll verify your visit by cameras. In most cases, if we can verify the issue or outage, we will either waive or reduce the cost of the visit, depending on circumstances. We have recently vastly improved WiFi and cell reception in all areas of the garage so “dead zones” are a thing of the past, no matter what carrier you are using. If your personal device is not working for any reason, please use a parking pay station.
How will Hotel Guests process parking?
UMass Hotel guests will provide their license plate information to Hotel Reception staff at Check-in on the 3rd floor within 20 minutes of arriving and parking in the garage. Hotel guests who are arriving before their check in or after check-out shall visit Hotel Reception or call from the Garage Level 2 Hotel Courtesy Telephone to arrange for their parking while at UMass. UMass Hotel guests will not use the ParkMobile app. Once your information is provided with Hotel Reception, no further action is needed and you may exit as you wish, including unlimited in-out privileges. Please confirm that you have the license plate of the vehicle you will be registering with either a photograph or confirming the key tag has the written plate number for rental vehicles.
How will special event or conferences use gateless garage?
Special events, conferences and group events that are offering attendees either full or partial validation for free or reduced fee parking will register their vehicle license plate at a garage pay stations on Level 2, 3 or 4, at our garage office on Level 2, or at the event reception desk, depending on the type of discount provided. Event or conference attendees will not use the ParkMobile app.
For fully “free” special events and meetings: attendees can either register their license plate numbers if known before arriving on campus when they receive an email from their event organizer. If your license plate is unknown or you don’t pre-register, you can register your license plate at your event reception desk within 20 minutes of your arrival. Once your information is provided, no further payment or processing is needed to exit the garage.
For those events offering discounted “not free” rates, a unique validation code will have been provided prior to arrival by your event organizer. Attendees can only use the parking pay stations located on Levels 2, 3, or 4, or the staffed Garage Services office on Level 2, to enter your license plate and validation code within 20 minutes of your arrival. Once your information and payment have been processed at a parking pay station or our office, no further payment or processing is needed to exit the garage.
How can my program, department or event offer validations?
Contact Parking Services at @email or 413.577.7275 to receive instructions on how registered departments and programs can tailor their own attendee offerings.
What if I have a valid annual parking permit, or some other user permit for the garage?
You are all set. No further action is needed so long as the license plate you are parking with is current and part of your active UMass Parking profile. To add, change or drop vehicles from your account, just update within your My Account profile on the Parking web site. You can add/drop rental or loaner vehicles there as well.
I have UMass “Retiree” passes. How do I use this gateless garage?
Just enter your registered “coupon code” (your phone number) that you provided during your annual renewal at the garage pay stations. Your coupon code will deduct your garage access from your annual allowance until you reach zero, at which point regular payment will be required.
How do I use my departmental M1 or M2 mobile business pass for the garage?
For use in the garage, M1 or M2 departmental mobile passes need to have authorized license plate number(s) registered with Parking Services. Any vehicles registered with these business passes are free to enter and exit the garage at will. Multiple vehicles, including both personal and UMass, can be listed against a single M1/M2 pass, but only the first to enter will be approved to park. Any subsequent vehicle entering when the first vehicle is “on the clock” will be subject to a warning or citation, including UMass vehicles – only one vehicle in the garage at once under a single business pass. We recommend that holders of these business passes continue to use the hang tag passes since they remain needed for any surface lot. To add or change vehicles to a M1/M2 pass, email @email with changes and include the full pass number shown at the bottom of the current year pass along with all license plate information needed to update the record. We remind all M1/M2 pass holders that these passes are for UMass business purposes only and that a valid UMass permit must be displayed at the same time as the M1/M2 on surface lots.
