Carol graduated from the University of Massachusetts Amherst in 1977 and from Boston College Law School in 1980. Carol has received additional training in Mediation, Social Justice Mediation, and Restorative Practices. After law school, she worked as a Staff Attorney for the Disability Law Center for five years, then spent the next 29 years in a private law practice. In 2009 she returned to UMass to become the Senior Staff Attorney at the Student Legal Services Office. In 2015, Carol became the University Ombudsperson, where she has focused on providing informal conflict resolution to individuals and groups on campus.
Martha joined the Ombuds Office in 2010 after serving for a decade as the campus’ Community Relations Director, negotiating community partnership agreements and working to resolve town/gown issues. Previously, she worked as the founding Director of the Rainbow Center at the University of Connecticut, and as a supervisor for a community mental health agency. She holds a B.A. from Smith College and a graduate certificate in Higher Education Leadership, and has specialized training in mediation, facilitation, conflict coaching, and motivational interviewing. Martha is a member of the International Ombudsman Association’s Professional Development Committee, and serves as the Specialized Course Coordinator for the Association.
Erica provides administrative support to the Ombuds Office, with a background in information technology, health care records management, and office administration.