COVID-19 Resources FAQ

What is my Zoom username or password?

Your Zoom username and password are your UMass e-mail address and password. You may be prompted to enter your NetID and password as you sign in. If you see the option, you can select "Sign in with SSO" or "Sign in with Google" and enter your email address and Net ID that way.

What is the maximum time allowed for a Zoom meeting?

If you're using your UMass Zoom account, there is no limit on the length of a meeting. If you are not logged in or if you don't have an account, you are limited to 45 minutes. This only applies to whoever is hosting the meeting, though. You can participate in a meeting that's over 40 minutes as long as the host has a UMass Zoom account.

What are H.323 and SIP on the Zoom invitation?

Some video/audio conferencing devices use different technology than normal phones and computers. H.323 and SIP are types of connections that these devices use. Zoom gives the option to connect to these, but most of us at home won't have access to these kinds of devices so you can ignore those parts of the invitation.

Can I use my Zoom account for personal meetings?

It is best practice to keep your university meetings and personal meetings separate. By using your UMass Zoom account, you are representing the university and all communications on your UMass Zoom account could be subject to the Freedom of Information Act. 

Should I use a Zoom background?

Some people enjoy using Zoom backgrounds while others find them distracting. When in doubt, ask your department manager! If you do use a background, make sure that you are not violating copyright laws and that it is appropriate for a work environment.

Do I have access to Zoom as an alum, retiree, etc?

Anyone with an active NetID has access to a UMass-provided Zoom account. If you do not, you can still use Zoom with a free personal account. These are limited to 40 minutes (when the free account is the meeting host) and up to 100 participants.