Workplace Learning & Development

Promoting Employee and Organizational Growth and Development
(413) 545-1787

WLD Team

Margaret is the Director for Workplace Learning & Development. She has extensive experience as an organization development consultant and in the design and facilitation of workshops and seminars for public sector employees and organizations, with particular emphasis on: supervisory leadership development, respectful and inclusive workplace practices, managing in unionized contexts, and customer service. She has a strong organizational development background in strategic planning, organizational problem-solving, and developmental coaching of supervisors and managers.  

In 1985, Margaret began her career at UMass in Student...

Kody Crawford

Kody is working as a graduate assistant with Workplace Learning and Development. He is currently studying towards his M.Ed. and ED.S. in School Counseling. For many years Kody has worked to help individuals reach their full potential. As a camp director and experiential educator, Kody values facilitating trainings and discussions on conflict resolution, interpersonal communication and establishing a positive workplace environment. Kody also has experience facilitating diversity education sessions at Ithaca College where he holds his B.S. in Recreation Management.

R. Jamaal Downey

R. Jamaal Downey is currently a doctoral candidate at UMass Amherst.

His personal story and academic interest converge around: identity; language, ideology and consciousness; pedagogy, and epistemology.

V kehler

Van Kehler is the Office Manager for Workplace Learning & Development.  She is also responsible for developing and maintaining the WLD Website, and helping to organize the workshops.  Van has lived in many states throughout the U.S., settling in Massachusetts in 1987.   She is both a graduate and a 30+ year employee of UMass. 

Paul Papierski joins the Workplace Learning and Development team as its newest Employee and Organizational Development Specialist. He brings an extensive background in employee and manager development, performance improvement, coaching employees and facilitating programs. He has worked in the Learning and Development area for over 15 years.

He previously worked in a large national nonprofit as well as various Massachusetts municipalities and state agencies during the course of his career. He holds a MA in International and Intercultural Management with a Human Resource Management focus.

He is a member of the Samara Fund...

Melissa Scheid Frantz, WLD

Melissa Scheid Frantz is an Employee & Organizational Development Specialist at Workplace Learning & Development. Melissa has over 20 years of experience working in higher education with an emphasis on diversity, inclusion, and social justice. She possesses a strong background in facilitation, workshop design, management and supervision, and inclusive practices.  Melissa is a certified practitioner for administering the Myers Brigg Type Indicator® and is a certified coach through CoachDiversity Institute. She holds a MA in International & Intercultural Management and is a visual artist working in painting.