Margaret Arsenault

Margaret is the Director for Workplace Learning & Development. She has extensive experience as an organization development consultant and in the design and facilitation of workshops and seminars for public sector employees and organizations, with particular emphasis on: supervisory leadership development, respectful and inclusive workplace practices, managing in unionized contexts, and customer service. She has a strong organizational development background in strategic planning, organizational problem-solving, and developmental coaching of supervisors and managers.  

In 1985, Margaret began her career at UMass in Student Affairs as an advisor in Student Activities, eventually overseeing the Campus Activities Student Leadership Program. Margaret joined Workplace Learning and Development in 1998. She has taught in the School of Education, and was an instructor in the Dean’s Book course, Commonwealth Honors College.

Margaret has a M.Ed. with a concentration in Organizational Development and a B.S. in Business with a focus on Human Resources. She is a SHRM-Certified Professional, trained in mediation, and certified in Myers-Briggs Temperament Assessment and quality tools training.  Margaret received her professional coach training from the College of Executive Coaching.  Margaret is an enthusiastic reader, traveler and gardener and is also a puppeteer with Picture Book Theatre.