Basic Customer Service Skills

Start Date: 
Thu, February 13, 2014
End Date: 
Thu, February 13, 2014
Time: 
9am - noon
Location: 
Campus Center
Room: 
903
Available To: 
UMass faculty, staff and the public
Series: 
Customer Service
Instructor: 
Category: 
Description:

This is session 1 of the Customer Service series.

Learn how to provide excellent customer service, use self-evaluation to gauge your service effectiveness, implement successful in-person and phone customer interaction, and apply customer service practices to your workplace.