The University of Massachusetts Amherst

Website Maintenance Plans

Our maintenance plans ensure that your website doesn't fall behind.

University Communications offers three plans:

Standard

A 12-month plan that includes website support, troubleshooting, plus real-time reporting through Google Data Studio. This is the perfect plan for smaller sites.

Premium

The Premium Plan includes everything in the Standard Plan, plus an annual site audit, and a personalized analytics presentation by a member of our team. This plan is suitable for larger websites on the college level, that typically have higher volume and higher technical functionality.

Premium Plus+

Premium Plus+ includes everything in the Premium Plan, plus any customized solutions falling outside of the Premium Plan. This plan is designed for larger college sites that incorporate custom functionality, are over-arching departmental websites, have specific growth needs, and generally see a higher volume of traffic.

Standard Premium Premium Plus+
Duration 12 months 12 months 12 months
TROUBLESHOOTING
Liaison to UMass IT technical support Included Included Included
Prompt replies to email requests with initial time and delivery estimate Included Included Included
Advanced Drupal training Included Included Included
ADDING OR DELETING
Text Included Included Included
Images Included Included Included
Links Included Included Included
Web pages (using existing web page design) Included Included Included
Navigation (add, move or delete an item in the existing navigation) Included Included Included
File downloads (PDFs and other documents) Included Included Included
ANALYTICS
Standard email Google Analytics reports Included Included Included
Real-time reporting through Google Data Studio Included Included Included
Personalized in-depth Google Data Studio report and presentation Included Included
ANNUAL SITE AUDIT & RECOMMENDATIONS
Search Engine Optimization (SEO) Included Included
Review of current content Included Included
Accessibility / ADA compliance Included Included
Performance optimization Included Included
Site integrity checking - periodic reports with action items Included Included
Accessibility optimization to ensure ADA compliance Included Included
PREMIUM PLUS+ PLANS ONLY
Custom Functionality Included
Note: If your website was not built by University Communications, there may be an additional discovery period and associated fee.