Communications Center Positions

We are now accepting applications!  To go to the HR Hiring page click HERE 


UMPD Emergency Dispatcher responsibilities include, but are not limited to receiving emergency and non-emergency calls for Police, Fire, and EMS.  Candidates should have the ability to multi-task and maintain composure in stressful situations.  Excellent communications skills, both oral and written, are a must.  Candidates also need to possess a working knowledge of basic computer functions and programs.  Prior public safety dispatching experience is preferred but not required.  Please see the job posting linked above for a complete list of job requirements.

The Dispatch Center is a 24/7, emergency services operation and successful candidates must have schedule flexibility and be willing to work any shift.  Dispatchers are assigned to a 4-on, 2-off schedule with a seniority bid taking place three times per year.  The current positions being hired will likely be assigned to the 11pm-7am shift to start.  

 Starting salary for this position is $49,660 ($1910 bi-weekly).  Current salary range for Dispatchers is $49,660 to $69,250 (top step).   Full-time Dispatcher benefits include health insurance, dental insurance, accrued leave time (15 sick days, 4 personal days, and 10 vacation days accrued annually for first-year employees), on-duty exercise time with use of the Department gym, and more.

Applicants must be at least 18 years old and possess a high school diploma/GED and a valid driver's license.  Candidates who receive a conditional offer of employment must submit to and pass a thorough background investigation before being accepted for full-time employment.

See the University's Affirmative Action and Non-Discrimination Policy Statement [PDF].











585 East Pleasant Street
Amherst, MA 01003-9600
413-545-2121 non-emergency
413-545-3111 emergency or 911
413-545-3113 fax


Call 413-577-TIPS (8477) or use our Anonymous Witness Form.